Catherine's Plus Sizes

I contacted Catherines Customer Service regarding a product that was made in Mexico and Honduras Advised them that the product made in Honduras was inferior sizingMuch smaller that the one made in MexicoThe item could not even be classified as Plus size I received this email "Thank you for contacting usYour email has been received and you can expect a response within hours Should you need to contact us sooner, please refer to Reference # XXXXXX XXXXXX." I received another email that said I could return the merchandise, unworn and with tags etc for an exchange I called customer service and advise them that the merchandise was underwear and had been worn and they advised that I could not return them and they was sorry for the inconvenienceThey verified that I had ordered multiples of the item in Nov and said they would forward the complaint to the proper department There was not attempt to replace the merchandiseI do not want a refund, I want the i

I contacted Catherines Customer Service regarding a product that was made in Mexico and Honduras
Advised them that the product made in Honduras was inferior sizingMuch smaller that the one made in MexicoThe item could not even be classified as Plus size
I received this email
"Thank you for contacting usYour email has been received and you can expect a response within hours Should you need to contact us sooner, please refer to Reference # XXXXXX XXXXXX."
I received another email that said I could return the merchandise, unworn and with tags etc for an exchange
I called customer service and advise them that the merchandise was underwear and had been worn and they advised that I could not return them and they was sorry for the inconvenienceThey verified that I had ordered multiples of the item in Nov and said they would forward the complaint to the proper department
There was not attempt to replace the merchandiseI do not want a refund, I want the i