Catherine's Photography Reviews (1)
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Catherine's Photography Rating
Description: Photography Sales
Address: 8962 Elk Grove Blvd, Elk Grove, California, United States, 95624
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Review: I hired Ms. [redacted] to be the photographer of my wedding. I was to be married 12/21/12. I purchased a "wedding package" that included: thank you cards, edited wedding photos on a disc, an album (chosen photos laid out in a book like form), a large wedding photo and a video. I received all but the large photo and the wedding album.I have been requesting these items for over a year. Ms. [redacted] would take weeks to respond via email. When asking upon the completion of these last two items I would receive excuses that range from a computer being broken, out of town and now a pending divorce. I attempted to work with Ms.[redacted] to remedy my frustration, but due to the complete lax in communication I ultimately requested a refund for the un completed items. I have yet to receive a response from Ms. [redacted]. Her website is now down and she appears to have closed her studio. She is neither answering my calls, emails or text messages. I paid her in full $2800.00 and am extremely upset by her conduct. Upon booking her I found her to be professional, kind and I enjoyed working with her at my wedding. However, I do not feel I am being unfair in requesting a refund for a service that is not complete. I sympathize with her in the "issues" she claimed to be having (one of the many excuses I received), but I paid for a service and have not received what I paid for. I feel robbed and would just like a refund for the items I did not receive.Desired Settlement: I would like a refund for the two items I did not receive in the wedding package I purchased