Catherine's

From: [redacted]<[redacted]@[redacted].com>Date: Wed, Dec 30, 2015 at 3:38 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>Hello,I was able to ensure...

my package was updated by the post office. The Books by Popular Demand was never in contact nor did they assist in the process. I no longer need a response as the USPS was very helpful in the matter.Best Regards,[redacted]

I remember the situation. I spoke with a woman at approximately 5:20pm and asked us to stay open late because they would be at the store by 5:35pm or so. I explained that we close at 5:30pm. The woman told me that had driven from far away (I don't recall the exact location she gave...

me) and she wanted to buy a video game for her son's birthday. Again, I told her nicely, and apologized, that we close at 5:30pm and for security reasons we are unable to stay openlater. The assertion that we closed at 5:25pm is not accurate. I have worked here for 23 years and remember closing early only on two occasions: one was during a snow storm and the other was because the electricity was out. We NEVER close at 5:25pm. The people in question arrived at our store after 5:30pm and were told that we were closed. The four or five employees that they contend were rude to them were leaving after 5:30pm to go home.. . because we wereclosed. I'm sorry they feel they were "kicked out and disrespected'" as they were not allowed entrance to the store after closing. No one from Uncle Sam's Pawn Shop was rude, or disrespectful to them. I'm sorry that they weren't able to purchase the video game and drove a borrowed car so far just to arrive late. If they arrived at 5:25, as they say, we would have gladly helped them. Just the other day, I was here writing up a loan with multiple items AFTER 5:30pm. The door was locked and no one else was allowed in, but the person arrived before we closed. They could have called and made arrangements for us to ship the game to them. Instead, they made a libelous statement to the Revdex.com. I am also curious why they drove 42 miles to our particular location to buy a video game when there are at least five video game stores, as well as a Super Walmart, in Lancaster, which is less than 11 miles away.  As far as their request for reimbursement, no one from Uncle Sam's Pawn Shop caused them to arrive after our stated, advertised, actual closing time. That said, we feel no reimbursement is in order.Please contact me with any further questions or clarifications required.

We refunded her in full $19.93 on 4/16/17.