Catholic Cemetaries Archdiocese of Galveston

I *** *** of Elegant Flooring was contracted to install sq ft of stone tile in the amount of 5,I agreed to do the sealer as a gesture of good faith, I even moved all 1500sq ft of her tile days prior to the install date so she could get her driveway paved We also had to move
at least pieces of furniture that we were not contracted to do, but did it as there was no other way to do our jobWe told her after the sealing is done, she is welcome to hire a moving company or someone else as I do not want any liability to move her stuff
*** *** called me a week and days after the job was completed and complained of a scratch At this point she still has no paid me for our completed workAs another gesture of good faith I came repaired the scratch that was about ft long and was just surface streak from the sealerI applied some stripper and resealed the area fixing itAfter doing a full walk through of the entire floor and we saw no scratches she wrote the check on the spotShe made it out to Elegant Tile so I had to drive back out to her house and get her fix and initial the check to get it cashedShe then moves back the rest of her furniture that we did not agree to move nor wanted to be liable for any damages to her antique furniture that was very fragile and very heavy
A week following payment and the check clearing only because I managed to make it to the bank on Friday afternoon before she tried to put a stop payment on itShe called and complained about another scratchI took photos of the entire floor when I was there to fix the first scratch as I had a feeling this was going to be an ongoing problemI explained how to fix the scratches and her house is a 1hour and a half drive from our shop locationI told her we will be in the area in another days and can fix it if she can wait that long as our schedule was very tight and we had no time to do another repair and I told her if at all possible I will try to make it out there before then.
The Labor Day weekend I was going to go back out and take a look at her scratch once moveAfter thoroughly reviewing my photos I realized this was a new scratch that we did not doAt this point we made an attempt to repair it once, tried to schedule another repair even though we did not do itShe was unsatisfied that we could not make time before thenShe called me the Friday before Labor Day weekend and asked when I was comingI told her I was not feeling well as I had what my kids gave me a really nasty stomach bug and a 30min drive was out of the questionAt this point she threatens to call the Revdex.com on me, if I did not come today That was only a possibility and told her how easy it is to fix a surface streak if she was unwilling to wait this long.
Even after she called the Revdex.com, I called her days later around mid Sept and offered to come fix the scratch as we are in the area for the next daysAt this point she said she was out of town and was not a possibilityShe did not respond well and began to threaten me with the Revdex.com againAt this point I severed ties as I was not going to be talked down to or threatened every time I try to help someone who is obviously abusing our good faithI have a copy of the full contract, and full photos to show every sq inch of her floor after we finished proving my statement and a list of my employees you are willing to talk to as well
In my experience in 6+ years I have satisfied the most detailed customersWe go above and beyond even if we don’t get paid for it just to do a good job and have a happy customer At this point we are done with *** *** as our obligated contracted was completed
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