Catholic Match

The people who run this site are HUGE JERKS and absolutely NOT Christians, in spite of running a Catholic dating service - they clearly do not follow the teachings of Jesus. I was a paying customer for 3 years, then they permanently banned me from the site with no explanation. They told me I had violated a rule, but refused to tell me WHICH rule, no matter how many times I asked, no matter how nicely I asked. They were extremely cold to me, with no hint of humanity or concern for how they were making me feel or how they were negatively affecting my life.

After several weeks of begging for an explanation and for mercy and reconsideration, they cited a clause in their terms of service stating that they can refuse service for any reason they feel like, or for no reason, and that they would ignore anything I said to them in the future.

This is not the behavior of Christians - it's the behavior of a totalitarian oligarchy with no empathy for the people they have power over. I strongly recommend against using this site.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for your help in getting the refund Regards, [redacted]

Thank you for the opportunity to address Mr [redacted] 's concernOur website security system locked Mr [redacted] 's account in order to protect his private information after a suspicions login attemptIt was later determined through dialogue with Mr [redacted] that he was attempting to access his own account, but was doing so with the influence of a VPNWe cannot offer access to CatholicMatch while a VPN, proxy, or other means of masking one's location is in use because it compromises the security of members' accounts and prevents us from ensuring that one's account is not being accessed maliciously.We have expressed this information to Mr [redacted] , but have not yet received his responseOur offer to provide him service is still open provided he agrees not to use a VPN, proxy, or other means of masking his location while using the CatholicMatch websiteIf this is not agreeable, his account is currently deleted and his subscription fee was already refunded prior to the time that he contacted the Revdex.com

From: [redacted] Date: Thu, Jan 12, at 9:AMSubject: Re: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint # [redacted] .To: [redacted] Dear Revdex.com, I just completed a two year, hellish deployment and missed your E-mail regarding my response So here you have it: Customers respond Red Hot everyday to companies about justified and unjustified complaints! How many businesses in the U.Swould remain open if every time they received a justified complaint from a sincere customer that they are able to deny them services THIS IS NOTHING MORE THAN A HATEFUL "I AM WOMAN HEAR ME ROAR RESPONSE" which is TOTALLY UNJUSTIFIED! THIS IS NOTHING LESS THAN A HATEFUL, SEXIST RESPONSE FROM IMAGINE THAT, FOUR HATEFUL FEMALES: Debbie, Sandy, Abigail, and Erin Revdex.com, You work for me and their First Grader, Elementary, Sexist Response is Unacceptable I am requesting that you get my account reinstated with CatholicMatch immediately I am certain [redacted] *** will resolve this with you and CatholicMatch if you are not willing be my advocate against this Extremely, Sexist Response! Sincerely, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business's response is incorrect in several ways:1) There was nothing in their terms of use at the time of my signing up that said anything against using a VPN, a standard piece of security software used by millions of businesses and individuals around the world to stay secure onlineIf certain things are disallowed, they have an obligation to make those known.2) It's an absolute falsehood that I did not respond to their emailsI responded to every single one of their emails and the attached emails are proof.3) My responses to their emails prove that I was in complete control of my account at the time they locked me out, and their refusal to allow me to prove that again by signing into the account again using my existing password are additional proof that they cared little about resolving this errorThey cared only about getting rid of me as a customer while keeping my money, which they steadfastly refused to refund me until I lodged this complaint.4) Me flying to Europe and accessing their site on my vacation is fundamentally no different than me accessing their site from my home while my computer connection travels through Europe.Their attempts to push this back on me are insulting and indicative of their incompetence as a company.In the end, I received a full refund so I consider this matter closed, but I fully reject their response as complete and utter falsehood and want to make that clear in the record.I've never been treated so poorly by a company in my life Regards, [redacted]

Thank you for giving us the opportunity to respond to this issueAccording to our records, Mr [redacted] contacted us through our Help ticket process on 2/15/concerning an automatic renewal charge of $for a one month subscriptionOn 2/16/2016, our staff member reviewed the situation and refunded Mr [redacted] the full amount of $29.95, since he didn’t continue using our communication services after the renewal dateWe now consider Mr***’s issue resolved

Thank you for the opportunity to address Ms***'s concern with CatholicMatchOn October 12th, [redacted] purchased a six-month subscription to CatholicMatch after using the site as a free member for monthsLater that day, she created support tickets to request a refund of that subscriptionAt the time that she submitted each support ticket, she was notified by an automated email that our support team would respond to her request within hours and each of the duplicate support tickets were closed and merged into her initial support ticketOur support team responded within hours as promised and issued a full refund of ***'s subscription

Thank you for bringing this matter to our attention; I’ll be happy to do everything I can to resolve this for Mr*** After reviewing our records, I see that Mr***’s account was suspended for days because he sent messages on 9/21/14, to different members, each one containing his personal e-mail addressThese were members with whom he had not contacted previouslyFor the safety and security of the members on our site, this is not permitted, and we state that in our Terms of Service: You agree not to send off site contact information in mass amounts or without first receiving consent from the receiving party Having our members move a conversation offsite too soon may pose great risk to themMr [redacted] has been a subscribing member in good standing with us since April While we don’t have a concern that he’s not who he claims to be in his profile, we can’t say the same about other members who join; this is why we have our security system perform its checksSince these checks are in place to protect our site and our membership, they are applied to all members, new as well as long-term members I also see that before the end of the day suspension was over, we experienced a technical issue that caused all of our suspended accounts to be locked; this was unfortunate timing, and in no way was meant to single Mr [redacted] out We have since resolved that technical issue, so that I can now resolve Mr***’s account status At this time, since Mr [redacted] agreed to abide by our Terms of Service in his messaging, I’ve removed the suspension on his account and refunded his last subscription renewal in the amount of $In addition, as a courtesy due to our technical issue, I have applied a month subscription to his account, at no charge Finally, since we are an internet service which serves hundreds of thousands of members around the world, we don't provide phone support but instead utilize our Help ticket system as it allows for cost efficient support If Mr [redacted] has any further questions about our Terms of Service, or if he has any other questions or concerns now that he has an active account, I welcome him to contact us through our Help ticket system for a timely response Sincerely, [redacted] CatholicMatch Customer Support

Thank you for bringing this to our attention to resolve with the customer. According to our records, on August 11, 2016, Miss *** purchased a month subscription on CatholicMatch for $and began using our subscription-only features to read and send messagesOn August 18, 2016, she
then sent us a Help ticket requesting a refund because she wasn’t receiving responsesIn addition, she stated that she was looking for someone close to where she lived, but those who contacted her lived out of stateSince Miss *** already used our communication features, a full refund wasn’t possible, so we tried to help her by offering suggestions to use our features to give her the most potential matches based on her preferences. Deborah L***Aug 10:am Hi *** While I cannot offer a refund of your subscription, I'd be happy to help you to begin seeing some better resultsFirst and foremost, when other members view your profile, they have no idea that you're seeking someone who lives near to ***So that those from outside of your area will know that you do not consider them to be a match, I would recommend mentioning your locational preferences (along with anything else that is important to you in your match selection) within your Ideal Match section of your profileYou can make this update here:Update Ideal Match Description Next, when viewing your saved preferences, I see that you have two searches set up to show men who live within miles of *** and one search set up to show men within miles of *** Can you clarify your preferences so that we can make sure that everything is set up appropriately there? Sincerely, Deborah Customer Support To this, Miss *** replied with: *** ***Aug 11:am I will be contacting the Revdex.com, and the Attorney general to try to get a refundI can't believe that you can't give me a refundI am an unhappy customerThis is not very Christian of you. I became aware of the issue and after noticing that although Miss *** stated that she wanted a refund, she continued using our subscription only features, I replied: Sandy Customer SupportAug 08:pm Hi ***, I'm not sure that I understandYou state that you want your original purchase refunded, however, you're continuing to use our communication features to read and send messages, which can only be done as a subscribing memberWe are very willing to help you, but you haven't stated what the problem is nor why you've contacted the Revdex.com and Attorney General for ***Please provide details as to what has happened and we'll do everything we can to help youSincerely, Sandy Customer Support I then followed up with Miss *** to make an effort to resolve this situation and stated: Sandy Customer SupportAug 06:pm Hi ***, I'm just following up with you on your refund requestAs Debbie pointed out, we aren't able to offer a full refund because you've been using our subscriber only features to read and send messages with our members from 8/11/through yesterday, 8/22/However, I received authorization to change your month plan to a one month plan and refund the difference which would be $Please let me know within the next days if you'd like me to process this for youSincerely, Sandy Customer Support Miss *** then replied: *** *** Saturday 10:am I have not been using the site since shortly after I signed upI am waiting for your agency to respond to the Revdex.com and the Attorney general*** *** I then replied on the same day and stated: Sandy Customer SupportSaturday 08:pm Hi ***, Thank you for your replyIf I may explain, the Revdex.com and Attorney General will ask us if we've reached out to you to try to resolve this issueI will inform them that I've sent you this ticket offering to only charge you for a one month plan and refund the difference between the one month plan and the $that you paid for a month subscription, since you've already used our communication features to read and send messages from 8/11/to 8/22/to the following members: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Please be aware that when I reply to each agency, I will need to provide documentation of your conversations with each of these members to the Revdex.com and Attorney General officesJust let me know if you'd like for me to move ahead and process this refund of $or if you prefer to wait until I reply to the agencies with documentation as well as wait for their follow-upSincerely, Sandy Customer Support Miss *** then offered this response: *** ***Yesterday 09:pm I last used your site around the 18th, not the 22ndI will wait until you reply to the Revdex.com and the Attorney generalI want to resolve this matter, as I am sure you do too. At this point, CatholicMatch has reached out to Miss *** with a resolution to this issueIt’s only fair that we receive compensation for the subscription-only services that she usedWe are willing to change her month plan to a one month plan and refund the difference, which would be $I’ve attached a document that shows the conversations Miss *** had with other members from 8/11/through 8/30/16; this includes both sending messages as well as reading messages she received, which she can only do with a subscription Sincerely, Sandra CatholicMatch Customer Support

Thank you for the opportunity to address ***'s concernWe received her support ticket and immediately removed the account associated with her email address so she should no longer be receiving emails from CatholicMatchWe also responded to her message to inform her of suchAfter reviewing the
account and receiving correspondence from the creator of the account, it is evident that a new member inadvertently omitted the numbers within the email address when creating an accountIf *** is continuing to receive emails from our site since contacting us, this is not something that she has made us aware of and request that she contact us with additional information so that we can continue assisting her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for giving us the opportunity to respond to this issueAccording to our records, Mr*** called us on 2/5/concerning his recent renewal charge of $and left a voice mail message. We replied to him via an e-mail help ticket explaining that he neglected to turn off his
renewal before the renewal date posted on his account page, and explained the different ways that we had informed him that his subscription would continue unless he disabled his renewal feature from his account page beforehand. In addition, we mentioned that if he hadn’t continued using our communication features, we would be willing to consider a refund, however we needed some additional information from him, firstAbout three hours later, Mr*** replied to our ticket and a few hours after that, still on 2/5/2016, we refunded his charge of $in fullWe now consider Mr***’s issue resolved

Thank you for giving us the opportunity to respond to this complaintAfter reviewing our records, I see that Thomas had a month subscription that renewed on 12/16/for $I also noticed that we never received any Help ticket or other correspondence letting us know that he didn't want to continue his subscriptionThe last correspondence we had from him was dated 1/22/2015.That being said, I've now refunded the credit card on Thomas' account in the amount of $and removed his account for himThis refund should appear in the credit card holder's account within hours, depending on the processing time of their card company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After I signed up on 12/19/17, I did not get to use the service because it became suspended by them (see attached ) and I could not access the service as per their correspondence to me. I was away visiting family for the holidays so I was unaware they suspended me. I am not interested in their business. I have no confidence in their honesty and fair dealings.They took my money and let me open an account with my nickname ** but then suspended me on that pretense. There was not a notice when signing up that ** was not acceptable. I just want a refund and the account to remain deleted.  Thanks.
Regards,
[redacted]

Thank you for the opportunity to respond to this complaint. According to our records, Mr. ** purchased a one month subscription on 1/4/2016 for $29.95. On the same day he sent a message to two different members on our site, each of which contained his phone number. He wouldn’t have been able to do...

this if he hadn’t purchased a subscription first. Two minutes later he sent a help ticket to customer support requesting a full refund. We responded on Jan 06 10:35 am with the following: “Hi *, I'm sorry to hear that you're no longer interested in continuing with your account. While refunds aren't offered once the subscriber-only features have been used, I'd be happy to see how I can best assist you. First, if I may ask, why is it that you've changed your mind about continuing with CatholicMatch? Sincerely, Sandy Customer Support” Shortly afterward, Mr[redacted] replied with the following: “Jan 06 11:42 am I hardly used your [redacted] service. I want my refund and I want it now. If not I will report you to the Revdex.com” This was followed by this update: “Jan 06 11:45 am I wanted to use a different plan so refund me my money now” So we addressed his concern and replied: “Hi **, Thank you for responding. As Sandy mentioned, refunds are not offered on subscriptions that have been used,  I can definitely help make some adjustments if you accidentally selected the wrong option.    What subscription plan did you intend to purchase? Sincerely, Abigail Customer Support” To this, Mr. ** replied that he still wanted a refund and that he reported us to the Revdex.com. Since Mr. ** has been a member with us since 2013 and has purchased 4 one-month subscriptions with us in the past, he was already aware of our different subscription options, and that it isn’t our policy to refund subscriptions once our communication features have been used. At this point, since Mr. ** has already used our subscription-only features and removed his account, we are willing to only charge him $9.95 for the time used and refund the remaining $20.00. Or, if he wants to reactivate his account and change his plan, we would be willing to work with him and apply the full $29.95 toward another subscription plan that he chooses. I have already reached out to Mr. ** through our help ticket process to let him know of these options, in addition to responding formally to his complaint here. I’m now awaiting his response.

After reviewing Mr. [redacted]s complaint along with our records, it appears that in each help ticket he sent regarding changing his location, before we were able to respond he used the phrases “You have a very worthless website”(12/7/16), “this is how I.T. attempts to show they are smart when really...

theyare is” (12/7/16) and “It's very pathetic when something was working and it has been changed for the worst.”(12/7/16) When Mr. [redacted] created his account, he agreed to abide by our Terms of Use, which include: “You agree that you are responsible for all content you communicate on the service, be it public or private, and further agree to the following terms: 6.1 You agree not to transmit any unlawful, harassing, libelous, privacy invading, sexually and/or racially offensive, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material of any kind” This includes either in correspondence to our staff or to our members. Because of this violation, he was removed from the CatholicMatch site on 12/7/16, and his subscription purchase was fully refunded at that time in the amount of $49.95. We are no longer able to offer him service and consider this issue resolved.

Thank you for bringing this matter to our attention; I’ll be happy to do everything I can to resolve this for Mr. [redacted].
After reviewing our records, I see that Mr. [redacted]’s account was suspended for 7 days because he sent 16 messages on 9/21/14, to 16 different members, each one...

containing his personal e-mail address. These were members with whom he had not contacted previously. For the safety and security of the members on our site, this is not permitted, and we state that in our Terms of Service:
6.5 You agree not to send off site contact information in mass amounts or without first receiving consent from the receiving party.
Having our members move a conversation offsite too soon may pose great risk to them. Mr. [redacted] has been a subscribing member in good standing with us since April 2013. While we don’t have a concern that he’s not who he claims to be in his profile, we can’t say the same about other members who join; this is why we have our security system perform its checks. Since these checks are in place to protect our site and our membership, they are applied to all members, new as well as long-term members.
I also see that before the end of the 7 day suspension was over, we experienced a technical issue that caused all of our suspended accounts to be locked; this was unfortunate timing, and in no way was meant to single Mr. [redacted] out.  We have since resolved that technical issue, so that I can now resolve Mr. [redacted]’s account status.
At this time, since Mr. [redacted] agreed to abide by our Terms of Service in his messaging, I’ve removed the suspension on his account and refunded his last subscription
renewal in the amount of $59.70. In addition, as a courtesy due to our technical issue, I have applied a 6 month subscription to his account, at no charge.
Finally, since we are an internet service which serves hundreds of thousands of members around the world, we don't provide phone support but instead utilize our Help ticket system as it allows for cost efficient support.  If Mr. [redacted] has any further questions about our Terms of Service, or if he has any other questions or concerns now that he has an active account, I welcome him to contact us through our Help ticket system for a timely response.
 
Sincerely,
[redacted]
CatholicMatch
Customer Support

Thank you for the opportunity to respond to this complaint. After reviewing our records, it appears that [redacted] began misusing a feature in our forum discussions and was reporting a large number of forum posts that weren’t actually violating our forum rules. We sent her a help ticket on 3/19/2016...

explaining how to use the feature properly, however she continued to misuse the feature. We then suspended her account on 3/20/16 for seven days. We also sent her a follow up response explaining why we had suspended her account and asked her for an explanation of her actions. [redacted] never responded, so the suspension continued for the seven days and was automatically removed by our system on 3/28/16. In addition, we also added back 7 days to her subscription term for the time she wasn’t able to use her account. At this time, [redacted]’s account is re-activated and she has had access to all of our features, so I consider this issue resolved.