To whom it may concern I do not agree with position of customer and comments for a several reasons: “The title of the page “ SWORD CANES on my webis: Custom made Sword canes complete with artistic handmade handlesThe traditional stiletto shaped blade is removable“ I told to customer this in our phone conversation but he answered that he didn’t see it I can’t be responsible that customer don’t pay his attention on the info written on the titles and description The customer statement: “ When I received my cane it was not as described or shown on the websiteIt was supposed to have a blade in the handleA blade is defined as the flat cutting edge of a knife, saw, or other tool or weaponWhat I received was a square piece of metal with a tip put onto itI spoke to Boris about this to see what he could doHe told me that even though the metal is square he still calls it a bladeThis is completely ridiculous given the definition of a blade that I put above.” Context from Wikipedia: “ The stiletto blade's narrow cross-section and acuminated tip reduces friction upon entry, allowing the blade to penetrate deeplySome consider the stiletto a form of dagger, but most stilettos are specialized thrusting weapons not designed for cutting or slashing, even with edged examples The customer’s opinion very important but Wikipedia description preferable for me The customer asked me about returning the canePolicy of my company gives possibility to return merchandise during the business daysBut the same time written “ No returns or exchanges for custom-made or physically damaged items will be given.” In description of walking cane ordered by customer written: “ Support walking canes / walking sticks are not mass produced Custom walking cane will be made individually and signed by the artist.” I have lines of my businessa)Manufacturing of canes designed by me and made by customer requestb)Resale of canes manufactured by other companies Sometimes I have in stock the canes for resale, sometimes I haven’t but it does not mean the canes made by customer request can be returnedReturn policy can’t be changed depending on display product assortments in this moment ( I did explain it to the customer in our phone conversation ) Beside that: before start working with this order I sent email to customer :“Hello [redacted] Thank you for an orderBecause all of my canes are not a massproduction and made by customer request the process will take a few weeksThe walking cane will be shipped on the midof AprilPlease let me know if you need it soonerSincerely Boris P [redacted] “The customer answer: “Sure that's fine, but I would prefer sooner rather than later Thanks, Jesse “ All of that makes absolutely The customer understood that his order is not subject for returnThe customer receiver Sword cane in condition as advertised But anyway I would like to resolve this problem and offer him way to do that Because the customer don’t like the blade completed with sword cane I can reinstall the shaft with sword section on the regular oneIn this case I will refund him $ ( cost for conversion to the sword cane ) Sincerely Boris P [redacted]
Customer claimed that he didn’t order anything beside shown on my web.The walking cane # ordered by customer is shown on my webas a Custom made.Description of this cane:“Support walking canes / walking sticks are not mass producedCustom walking cane will be made individually and signed by the artist.” Customer said that he doesn’t trust definition of stiletto from Wikipedia and prefer info from the Merriam-Webster dictionaryContext from Wikipedia: “ The stiletto blade's narrow cross-section and acuminated tip reduces friction upon entry, allowing the blade to penetrate deeplySome consider the stiletto a form of dagger, but most stilettos are specialized thrusting weapons not designed for cutting or slashing, even with edged examples.” Definition from Merriam-Webster dictionary:“ a knife with a thin, pointed blade ““ a pointed instrument for piercing holes for eyelets or embroidery”Definition from Merriam-Webster proved that Stiletto is thrusting weapons not designed for cutting or slashing.Customer claimed “Also, very importantly, nowhere on the cane order site is a stiletto blade mentioned, only a "blade" is mentioned “ The title of the page “ SWORD CANES on my webis:Custom made Sword canes complete with artistic handmade handlesThe traditional stiletto shaped blade is removable“ Customer claimed “He also references an email that he sent menowhere did it mention that the cane was a "custom" caneI had no idea that the cane couldn't be returned.”In description of walking cane ordered by customer written:“ Support walking canes / walking sticks are not mass producedCustom walking cane will be made individually and signed by the artist.” Beside that: before start working with this order I sent email to customer :“Hello [redacted] Thank you for an orderBecause all of my canes are not a massproduction and made by customer request the process will take a few weeksThe walking cane will be shipped on the midof AprilPlease let me know if you need it soonerSincerely Boris P [redacted] “ The customer answer:“Sure that's fine, but I would prefer sooner rather than laterThanks, Jesse “All of that makes absolutely The customer understood that his order is not subject for return.The customer received Sword cane in condition as advertised But anyway to resolve this problem I did make an offer to customer in my previous explanationBecause the customer doesn’t like the blade completed with sword cane I can reinstall the shaft with sword section on the regular one.In this case I will refund him $ ( cost for conversion to the sword cane ) I received email from customer:“Boris,Please send the check for $to : [redacted] [redacted] *** Thanks” It looks like the customer was not going to send me SWORD CANE for remodeling to regular cane.He want get refund for conversion the cane to sword cane but keep the cane with sword section ( as it is now ) for free My answer:Sir.Please recall your claim from Revdex.com ( I would like to get an information about that from Revdex.com)After that please sent me a cane and I will replace the shaft with sword section on the regular one and make a refundEmail from customer:“This makes absolutely no senseIf you're going to change the cane just refund my money“ Looks like customer is satisfied with the sword option cane and stiletto blade but he wants to have it for free Boris P [redacted] ell us why here
Oct Page # This Complaint assigned ID [redacted] To whom it may concern The Items was shipped to the customer in a good condition ( Each item is carefully checked before the shipping by me) The metal collar had a proper finish according to the design of the item ( The customer didn't order me another finish for collar ) After items received the customer contacted me over the phone and asked to polish the scratch and change the finish of the collar Customer statement about return policy on my web, " day money back guarantee " is lie Proof : Return policy on the my web "Every item shown on the web site is a subject for return with full merchandise price refund or exchange during Seven business days upon receipt of your orderNo return or exchange for custom-made or physically damaged items Thecustomer was informed about that before an orderingThat is why he didn't tell me that he wants to replace the item or return itHe asked me only to polish the scratch and change the finish of collarI told him the scratch could be result of not accurate unpacking but anyway I am ready to fix it for freeThe customer told me that he will ship it to me but instead of that he placed a claim to PayPalThe PayPal refused his claim as not grounded ( Not because the payment was done in parts as it is told in customer statement ) The customer placed appeal and PayPal refused his claim as not justified second time After that the customer called me and asked to make everything we were talking before he made the claims Regardless of the Paypal decision in my favor I did it and sent the item back to him ( Everything was done and shipped for free ) Besides that customer asked me to make an extra item which is not shown on my webas a production I gave him an answer that I don't have this item in stock, I don't have an advertizing for this item and I don't want to make it As I think I don't have to make the things if I don't want to make it and it is not advertized by me never heard from customer something about any another parts he want to be fixedIt is proved by notice of the claim customer placed to PayPal( just positions — Scratch on the handle and finish of the collar ) I really asked the customer do not call me anymore and contact me just by e-mail because he didn't talk to me uncivilly Resume: The damage ( Scratch on the handle ) was done by customer ( result of my expertise ) was repolished The proper finish collar changed on another one by customer requestMerchandise was delivered to customerEverything including shipping was done for free I totally don't understand what else the customer want from me I am sending you detailed explanations of situation which I gave to PayPal ( please see a pages # and #4) Sincerely Boris Palatnik To Whom It May Concern, The claim # [redacted] for " item is not as described" is not grounded for follow reasons: The Gun cane was ordered as a custom made item with additional optionsThe additional option ( ADDITIONAL SHAFT) was done by customer request (it is reflected in the PayPal invoice)Due to it being a custom made request, the details of the shaft are not described on the webpageAlso according to this, the handle for this project was ordered with Gold trim, and I made the connector of the shaft with gold tone also (this is exactly what is done for other customer orders in the past) The customer did not note in the order that he wanted it in silver tone Either way, I told the customer that I am ready to change the connector for free with free shipping The customer told me that the handle had a small scratch I explained to the customer that each order is very carefully checked by me personally prior to shippingI am absolutely positive it could not have been shipped with any damages on it, however I asked him to email me a photo of the scratch The customer responded that it would be impossible to make a photo of because of how very small the scratch wasI suppose the scratch is a result of the package of the cane being opened without careHowever, I told the customer that I am willing to take out the scratch for free with free shipping The customer told me that the handle has a black spot on the surface and sent me a photoIt looks to me like the print from black marker and I don't know who did itI asked to customer to try to take it off with a paper towelDue to customer not noting this problem in the claim, I think he made itIf notI am ready to fix it for him for free with free shipping also The order is a Custom Made order with a title description on the website: "Cane Guns - Custom Handmade Semiautomatic Functional Cane Gun by Boris Palatnik" Besides that, it is done with a special additional option required by the customer (which is reflected in PayPal invoice ) The Due to Return policy of my company states that the order definitely cannot be an object for return with payment refundThis can be verified on: htto://www.borispalatnik.com/CANES RETURN.htm WS ORDER.htm After conversation with the customer, I received an email with confirmation about him going to send the parts for repair ( NOT AS RETURN ) from MONTREAL, ( CANADA ) Please pay close attention: The order was placed from a USA address (shown on the PayPal invoice) and shipped to the same addressWhich is absolutely legal for Air gun cane with a velocity ft/ sec At the same time, this kind of the Air gun is illegal for CANADA (Maxvelocity for CANADA is ft/ sec.) The customer informed me that he is now in Montreal, (CANADA) The package is supplied with description papers It is obvious that this cannot pass through customs legally! Because I don't want my company to be even remotely involved with the transportation of illegal goods, I make a request: ANY PARTS OF THIS ORDER that need to be exchanged or repaired have to be shipped from a US address shown in the PayPal invoice, and will likewise, be returned to this address am going to contact the customer about considering this situationAccording to the same reason, (I don't want my company to be even remotely involved with' transportation of illegal goods) I will have to inform the Canadian Customs about the situation if the customer will not give me a reasonable explanation Sincerely, Boris Palatnik
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Perhaps I misquoted his money back limitThe fact is I called him the day I received the itemThe scratch was there when I took off the bubble wrap in front of my Daughter and a friendI called Paypal as he would not listen to what I had to say and then when he received the Paypal email he refused to speak with meI have all documentation of emails which contradicts all that the Seller is statingHe received pictures of then scratch as did Paypal that same dayI did not order anything other than what the Seller offers on his websiteWhen he finally agreed to repair a so called new item, I sent it back under his strict guidelinesI waited and then wrote and then was told some or weeks later that it was sentThe scratch is now gone but the mart from the casting is now dull as opposed to blackI am former Law Enforcement and going on years oldThis Man is a poor businessman and did not send me a 1st quality itemI am attaching the returned item photos with the dull spot and the still wrong plating on the tipTry to keep in mind that this man charged me $2,and is treating me like a nobody that is window shoppingI am also including a pic of the original scratch as you can see was extremely plain to seeThis was not something that was done by myselfYou can see there isn't even a fingerprint anywhere nor any other marks that would have arrived had I done something to damage itYou may verify this with Paypal as they have had these on file as of the day I received this itemThis was within the day limitBoris Polatnik made an error in thinking that a few moor details would be overlookedThey were notI also asked him to supply me with a plain Black shaft to wear regularly (at my cost) and he simply ignored thisVery poor business moveHe had nothing to lose and everything to gain by keeping his customer happyI will wait on your reply as the AG of Cleveland MrMike DeWine is on holdI am not going to allow for this to become a joke in the Polatnik householdIt's an expensive ordeal, and I was not treated with any respectHe makes for a good story although my only mistake other than the days vs the days was that I allowed him to split my paymentsHad I paid him all in invoice, Paypal would have forced a return and/or given me back my full paymentThere are no words to explain how I feel about poor ethicsRead Paypal and also I can have my TD Bank report sent to you should you require further proof as to Boris Polatnik's one sided story self serving tale Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Boris is claiming that the cane is custom made, but when ordering it off of his site I only picked items off of his drop down selectors. I did not request anything that he didn't already have listed. He also mentions that he used wikipedia to define what a blade is. Anybody can change wikipedia and wikipedia should never be used for reference. This is such an issue, all academic institutions will tell you not to reference wikipedia. For my definition of a blade, I used the Merriam-Webster dictionary. Also, very importantly, nowhere on the cane order site is a stilletto blade mentioned, only a "blade" is mentioned... http://www.borisp [redacted] .com/support-walking-cane-104-gun-sword-cane-options/ . Think to yourself and imagine a sword blade.. what do you see? That is also what I expected. Again he mentions that the cane was custom, but I picked everything off of drop down lists ... http://www.borisp [redacted] .com/support-walking-cane-104-gun-sword-cane-options/ . He also references an email that he sent me.. nowhere did it mention that the cane was a "custom" cane. I had no idea that the cane couldn't be returned. If I had known this I would not have purchased it. The cane cost almost $900. I bought it specifically because of his 7 day return policy. When I tried to return it within 7 days he told me that I couldn't and EVERY single item on his site was "custom"... which means that his return policy is a catch-22. This seems fraudulent to me.He mentions that he will replace the sword with a different shaft. The ONLY reason I bought this particular cane is because of the sword feature. If he is going to do that I would like to return the whole cane for my money back. Regards, [redacted]
Customer claimed that he didn’t order anything beside shown on my web.The walking cane # ordered by customer is shown on my webas a Custom made.Description of this cane:“Support walking canes / walking sticks are not mass producedCustom walking cane will be made individually and signed by the artist.” Customer said that he doesn’t trust definition of stiletto from Wikipedia and prefer info from the Merriam-Webster dictionary. Context from Wikipedia: “ The stiletto blade's narrow cross-section and acuminated tip reduces friction upon entry, allowing the blade to penetrate deeplySome consider the stiletto a form of dagger, but most stilettos are specialized thrusting weapons not designed for cutting or slashing, even with edged examples.” Definition from Merriam-Webster dictionary:“ a knife with a thin, pointed blade ““ a pointed instrument for piercing holes for eyelets or embroidery”Definition from Merriam-Webster proved that Stiletto is thrusting weapons not designed for cutting or slashing.Customer claimed “Also, very importantly, nowhere on the cane order site is a stiletto blade mentioned, only a "blade" is mentioned “ The title of the page “ SWORD CANES on my webis:Custom made Sword canes complete with artistic handmade handlesThe traditional stiletto shaped blade is removable“ Customer claimed “He also references an email that he sent menowhere did it mention that the cane was a "custom" caneI had no idea that the cane couldn't be returned.”In description of walking cane ordered by customer written:“ Support walking canes / walking sticks are not mass producedCustom walking cane will be made individually and signed by the artist.” Beside that: before start working with this order I sent email to customer :“Hello *** *** Thank you for an orderBecause all of my canes are not a massproduction and made by customer request the process will take a few weeksThe walking cane will be shipped on the midof AprilPlease let me know if you need it soonerSincerely Boris P*** “ The customer answer:“Sure that's fine, but I would prefer sooner rather than later. Thanks, Jesse “All of that makes absolutely clear:The customer understood that his order is not subject for return.The customer received Sword cane in condition as advertised But anyway to resolve this problem I did make an offer to customer in my previous explanation. Because the customer doesn’t like the blade completed with sword cane I can reinstall the shaft with sword section on the regular one.In this case I will refund him $ ( cost for conversion to the sword cane ) . I received email from customer:“Boris,Please send the check for $to : *** ***
*** *** **
*** **
*** *** ** *** Thanks” It looks like the customer was not going to send me SWORD CANE for remodeling to regular cane.He want get refund for conversion the cane to sword cane but keep the cane with sword section ( as it is now ) for free My answer:Sir.Please recall your claim from Revdex.com ( I would like to get an information about that from Revdex.com)After that please sent me a cane and I will replace the shaft with sword section on the regular one and make a refund. Email from customer:“This makes absolutely no senseIf you're going to change the cane just refund my money. “ Looks like customer is satisfied with the sword option cane and stiletto blade but he wants to have it for free Boris P***ell us why here
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Contacted Paypal and requested this matter escalated on 11/18/Email was sent to Paypal Paypal employee Jeff, will forward the sellers response to the corporate office of Paypal with hopes of having the complaint reopened and matter of purchase made addressedConsumer is seeking a full refundRegards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Perhaps I misquoted his money back limitThe fact is I called him the day I received the itemThe scratch was there when I took off the bubble wrap in front of my Daughter and a friend.I called Paypal as he would not listen to what I had to say and then when he received the Paypal email he refused to speak with me.I have all documentation of emails which contradicts all that the Seller is stating.He received pictures of then scratch as did Paypal that same day.I did not order anything other than what the Seller offers on his website.When he finally agreed to repair a so called new item, I sent it back under his strict guidelinesI waited and then wrote and then was told some or weeks later that it was sent.The scratch is now gone but the mart from the casting is now dull as opposed to black.I am former Law Enforcement and going on years oldThis Man is a poor businessman and did not send me a 1st quality item.I am attaching the returned item photos with the dull spot and the still wrong plating on the tipTry to keep in mind that this man charged me $2,and is treating me like a nobody that is window shopping.I am also including a pic of the original scratch as you can see was extremely plain to seeThis was not something that was done by myselfYou can see there isn't even a fingerprint anywhere nor any other marks that would have arrived had I done something to damage itYou may verify this with Paypal as they have had these on file as of the day I received this itemThis was within the day limit.Boris Polatnik made an error in thinking that a few moor details would be overlookedThey were not.I also asked him to supply me with a plain Black shaft to wear regularly (at my cost) and he simply ignored thisVery poor business moveHe had nothing to lose and everything to gain by keeping his customer happy.I will wait on your reply as the AG of Cleveland MrMike DeWine is on holdI am not going to allow for this to become a joke in the Polatnik householdIt's an expensive ordeal, and I was not treated with any respect.He makes for a good story although my only mistake other than the days vs the days was that I allowed him to split my paymentsHad I paid him all in invoice, Paypal would have forced a return and/or given me back my full payment.There are no words to explain how I feel about poor ethicsRead Paypal and also I can have my TD Bank report sent to you should you require further proof as to Boris Polatnik's one sided story self serving tale
Regards,
*** * *** ***
To whom it may concern I do not agree with position of customer and comments for a several reasons: 1. “The title of the page “ SWORD CANES on my webis: Custom made Sword canes complete with artistic handmade handlesThe traditional stiletto shaped blade
is removable“ I told to customer this in our phone conversation but he answered that he didn’t see it I can’t be responsible that customer don’t pay his attention on the info written on the titles and description The customer statement: “ When I received my cane it was not as described or shown on the websiteIt was supposed to have a blade in the handleA blade is defined as the flat cutting edge of a knife, saw, or other tool or weaponWhat I received was a square piece of metal with a tip put onto itI spoke to Boris about this to see what he could doHe told me that even though the metal is square he still calls it a bladeThis is completely ridiculous given the definition of a blade that I put above.” Context from Wikipedia: “ The stiletto blade's narrow cross-section and acuminated tip reduces friction upon entry, allowing the blade to penetrate deeplySome consider the stiletto a form of dagger, but most stilettos are specialized thrusting weapons not designed for cutting or slashing, even with edged examples The customer’s opinion very important but Wikipedia description preferable for me 2. The customer asked me about returning the canePolicy of my company gives possibility to return merchandise during the business daysBut the same time written “ No returns or exchanges for custom-made or physically damaged items will be given.” In description of walking cane ordered by customer written: “ Support walking canes / walking sticks are not mass produced Custom walking cane will be made individually and signed by the artist.” I have lines of my businessa)Manufacturing of canes designed by me and made by customer requestb)Resale of canes manufactured by other companies Sometimes I have in stock the canes for resale, sometimes I haven’t but it does not mean the canes made by customer request can be returnedReturn policy can’t be changed depending on display product assortments in this moment ( I did explain it to the customer in our phone conversation ) Beside that: before start working with this order I sent email to customer :“Hello *** *** Thank you for an orderBecause all of my canes are not a massproduction and made by customer request the process will take a few weeksThe walking cane will be shipped on the midof AprilPlease let me know if you need it soonerSincerely Boris P*** “The customer answer: “Sure that's fine, but I would prefer sooner rather than later. Thanks, Jesse “ All of that makes absolutely clear: The customer understood that his order is not subject for returnThe customer receiver Sword cane in condition as advertised But anyway I would like to resolve this problem and offer him way to do that Because the customer don’t like the blade completed with sword cane I can reinstall the shaft with sword section on the regular oneIn this case I will refund him $ ( cost for conversion to the sword cane ) Sincerely Boris P***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Boris is claiming that the cane is custom made, but when ordering it off of his site I only picked items off of his drop down selectorsI did not request anything that he didn't already have listedHe also mentions that he used wikipedia to define what a blade isAnybody can change wikipedia and wikipedia should never be used for referenceThis is such an issue, all academic institutions will tell you not to reference wikipediaFor my definition of a blade, I used the Merriam-Webster dictionaryAlso, very importantly, nowhere on the cane order site is a stilletto blade mentioned, only a "blade" is mentionedhttp://www.borisp***.com/support-walking-cane-104-gun-sword-cane-option...⇄ . Think to yourself and imagine a sword bladewhat do you see? That is also what I expected. Again he mentions that the cane was custom, but I picked everything off of drop down lists ... http://www.borisp***.com/support-walking-cane-104-gun-sword-cane-options/ . He also references an email that he sent menowhere did it mention that the cane was a "custom" caneI had no idea that the cane couldn't be returnedIf I had known this I would not have purchased itThe cane cost almost $I bought it specifically because of his day return policyWhen I tried to return it within days he told me that I couldn't and EVERY single item on his site was "custom"which means that his return policy is a catch-This seems fraudulent to me.He mentions that he will replace the sword with a different shaftThe ONLY reason I bought this particular cane is because of the sword featureIf he is going to do that I would like to return the whole cane for my money back.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Perhaps I misquoted his money back limitThe fact is I called him the day I received the itemThe scratch was there when I took off the bubble wrap in front of my Daughter and a friendI called Paypal as he would not listen to what I had to say and then when he received the Paypal email he refused to speak with meI have all documentation of emails which contradicts all that the Seller is statingHe received pictures of then scratch as did Paypal that same dayI did not order anything other than what the Seller offers on his websiteWhen he finally agreed to repair a so called new item, I sent it back under his strict guidelinesI waited and then wrote and then was told some or weeks later that it was sentThe scratch is now gone but the mart from the casting is now dull as opposed to blackI am former Law Enforcement and going on years oldThis Man is a poor businessman and did not send me a 1st quality itemI am attaching the returned item photos with the dull spot and the still wrong plating on the tipTry to keep in mind that this man charged me $2,and is treating me like a nobody that is window shoppingI am also including a pic of the original scratch as you can see was extremely plain to seeThis was not something that was done by myselfYou can see there isn't even a fingerprint anywhere nor any other marks that would have arrived had I done something to damage itYou may verify this with Paypal as they have had these on file as of the day I received this itemThis was within the day limitBoris Polatnik made an error in thinking that a few moor details would be overlookedThey were notI also asked him to supply me with a plain Black shaft to wear regularly (at my cost) and he simply ignored thisVery poor business moveHe had nothing to lose and everything to gain by keeping his customer happyI will wait on your reply as the AG of Cleveland MrMike DeWine is on holdI am not going to allow for this to become a joke in the Polatnik householdIt's an expensive ordeal, and I was not treated with any respectHe makes for a good story although my only mistake other than the days vs the days was that I allowed him to split my paymentsHad I paid him all in invoice, Paypal would have forced a return and/or given me back my full paymentThere are no words to explain how I feel about poor ethicsRead Paypal and also I can have my TD Bank report sent to you should you require further proof as to Boris Polatnik's one sided story self serving tale
Regards,
*** * *** ***
To whom it may concern I do not agree with position of customer and comments for a several reasons: “The title of the page “ SWORD CANES on my webis: Custom made Sword canes complete with artistic handmade handlesThe traditional stiletto shaped blade is removable“ I told to customer this in our phone conversation but he answered that he didn’t see it I can’t be responsible that customer don’t pay his attention on the info written on the titles and description The customer statement: “ When I received my cane it was not as described or shown on the websiteIt was supposed to have a blade in the handleA blade is defined as the flat cutting edge of a knife, saw, or other tool or weaponWhat I received was a square piece of metal with a tip put onto itI spoke to Boris about this to see what he could doHe told me that even though the metal is square he still calls it a bladeThis is completely ridiculous given the definition of a blade that I put above.” Context from Wikipedia: “ The stiletto blade's narrow cross-section and acuminated tip reduces friction upon entry, allowing the blade to penetrate deeplySome consider the stiletto a form of dagger, but most stilettos are specialized thrusting weapons not designed for cutting or slashing, even with edged examples The customer’s opinion very important but Wikipedia description preferable for me The customer asked me about returning the canePolicy of my company gives possibility to return merchandise during the business daysBut the same time written “ No returns or exchanges for custom-made or physically damaged items will be given.” In description of walking cane ordered by customer written: “ Support walking canes / walking sticks are not mass produced Custom walking cane will be made individually and signed by the artist.” I have lines of my businessa)Manufacturing of canes designed by me and made by customer requestb)Resale of canes manufactured by other companies Sometimes I have in stock the canes for resale, sometimes I haven’t but it does not mean the canes made by customer request can be returnedReturn policy can’t be changed depending on display product assortments in this moment ( I did explain it to the customer in our phone conversation ) Beside that: before start working with this order I sent email to customer :“Hello [redacted] Thank you for an orderBecause all of my canes are not a massproduction and made by customer request the process will take a few weeksThe walking cane will be shipped on the midof AprilPlease let me know if you need it soonerSincerely Boris P [redacted] “The customer answer: “Sure that's fine, but I would prefer sooner rather than later Thanks, Jesse “ All of that makes absolutely The customer understood that his order is not subject for returnThe customer receiver Sword cane in condition as advertised But anyway I would like to resolve this problem and offer him way to do that Because the customer don’t like the blade completed with sword cane I can reinstall the shaft with sword section on the regular oneIn this case I will refund him $ ( cost for conversion to the sword cane ) Sincerely Boris P [redacted]
Customer claimed that he didn’t order anything beside shown on my web.The walking cane # ordered by customer is shown on my webas a Custom made.Description of this cane:“Support walking canes / walking sticks are not mass producedCustom walking cane will be made individually and signed by the artist.” Customer said that he doesn’t trust definition of stiletto from Wikipedia and prefer info from the Merriam-Webster dictionaryContext from Wikipedia: “ The stiletto blade's narrow cross-section and acuminated tip reduces friction upon entry, allowing the blade to penetrate deeplySome consider the stiletto a form of dagger, but most stilettos are specialized thrusting weapons not designed for cutting or slashing, even with edged examples.” Definition from Merriam-Webster dictionary:“ a knife with a thin, pointed blade ““ a pointed instrument for piercing holes for eyelets or embroidery”Definition from Merriam-Webster proved that Stiletto is thrusting weapons not designed for cutting or slashing.Customer claimed “Also, very importantly, nowhere on the cane order site is a stiletto blade mentioned, only a "blade" is mentioned “ The title of the page “ SWORD CANES on my webis:Custom made Sword canes complete with artistic handmade handlesThe traditional stiletto shaped blade is removable“ Customer claimed “He also references an email that he sent menowhere did it mention that the cane was a "custom" caneI had no idea that the cane couldn't be returned.”In description of walking cane ordered by customer written:“ Support walking canes / walking sticks are not mass producedCustom walking cane will be made individually and signed by the artist.” Beside that: before start working with this order I sent email to customer :“Hello [redacted] Thank you for an orderBecause all of my canes are not a massproduction and made by customer request the process will take a few weeksThe walking cane will be shipped on the midof AprilPlease let me know if you need it soonerSincerely Boris P [redacted] “ The customer answer:“Sure that's fine, but I would prefer sooner rather than laterThanks, Jesse “All of that makes absolutely The customer understood that his order is not subject for return.The customer received Sword cane in condition as advertised But anyway to resolve this problem I did make an offer to customer in my previous explanationBecause the customer doesn’t like the blade completed with sword cane I can reinstall the shaft with sword section on the regular one.In this case I will refund him $ ( cost for conversion to the sword cane ) I received email from customer:“Boris,Please send the check for $to : [redacted] [redacted] *** Thanks” It looks like the customer was not going to send me SWORD CANE for remodeling to regular cane.He want get refund for conversion the cane to sword cane but keep the cane with sword section ( as it is now ) for free My answer:Sir.Please recall your claim from Revdex.com ( I would like to get an information about that from Revdex.com)After that please sent me a cane and I will replace the shaft with sword section on the regular one and make a refundEmail from customer:“This makes absolutely no senseIf you're going to change the cane just refund my money“ Looks like customer is satisfied with the sword option cane and stiletto blade but he wants to have it for free Boris P [redacted] ell us why here
Oct Page # This Complaint assigned ID [redacted] To whom it may concern The Items was shipped to the customer in a good condition ( Each item is carefully checked before the shipping by me) The metal collar had a proper finish according to the design of the item ( The customer didn't order me another finish for collar ) After items received the customer contacted me over the phone and asked to polish the scratch and change the finish of the collar Customer statement about return policy on my web, " day money back guarantee " is lie Proof : Return policy on the my web "Every item shown on the web site is a subject for return with full merchandise price refund or exchange during Seven business days upon receipt of your orderNo return or exchange for custom-made or physically damaged items Thecustomer was informed about that before an orderingThat is why he didn't tell me that he wants to replace the item or return itHe asked me only to polish the scratch and change the finish of collarI told him the scratch could be result of not accurate unpacking but anyway I am ready to fix it for freeThe customer told me that he will ship it to me but instead of that he placed a claim to PayPalThe PayPal refused his claim as not grounded ( Not because the payment was done in parts as it is told in customer statement ) The customer placed appeal and PayPal refused his claim as not justified second time After that the customer called me and asked to make everything we were talking before he made the claims Regardless of the Paypal decision in my favor I did it and sent the item back to him ( Everything was done and shipped for free ) Besides that customer asked me to make an extra item which is not shown on my webas a production I gave him an answer that I don't have this item in stock, I don't have an advertizing for this item and I don't want to make it As I think I don't have to make the things if I don't want to make it and it is not advertized by me never heard from customer something about any another parts he want to be fixedIt is proved by notice of the claim customer placed to PayPal( just positions — Scratch on the handle and finish of the collar ) I really asked the customer do not call me anymore and contact me just by e-mail because he didn't talk to me uncivilly Resume: The damage ( Scratch on the handle ) was done by customer ( result of my expertise ) was repolished The proper finish collar changed on another one by customer requestMerchandise was delivered to customerEverything including shipping was done for free I totally don't understand what else the customer want from me I am sending you detailed explanations of situation which I gave to PayPal ( please see a pages # and #4) Sincerely Boris Palatnik To Whom It May Concern, The claim # [redacted] for " item is not as described" is not grounded for follow reasons: The Gun cane was ordered as a custom made item with additional optionsThe additional option ( ADDITIONAL SHAFT) was done by customer request (it is reflected in the PayPal invoice)Due to it being a custom made request, the details of the shaft are not described on the webpageAlso according to this, the handle for this project was ordered with Gold trim, and I made the connector of the shaft with gold tone also (this is exactly what is done for other customer orders in the past) The customer did not note in the order that he wanted it in silver tone Either way, I told the customer that I am ready to change the connector for free with free shipping The customer told me that the handle had a small scratch I explained to the customer that each order is very carefully checked by me personally prior to shippingI am absolutely positive it could not have been shipped with any damages on it, however I asked him to email me a photo of the scratch The customer responded that it would be impossible to make a photo of because of how very small the scratch wasI suppose the scratch is a result of the package of the cane being opened without careHowever, I told the customer that I am willing to take out the scratch for free with free shipping The customer told me that the handle has a black spot on the surface and sent me a photoIt looks to me like the print from black marker and I don't know who did itI asked to customer to try to take it off with a paper towelDue to customer not noting this problem in the claim, I think he made itIf notI am ready to fix it for him for free with free shipping also The order is a Custom Made order with a title description on the website: "Cane Guns - Custom Handmade Semiautomatic Functional Cane Gun by Boris Palatnik" Besides that, it is done with a special additional option required by the customer (which is reflected in PayPal invoice ) The Due to Return policy of my company states that the order definitely cannot be an object for return with payment refundThis can be verified on: htto://www.borispalatnik.com/CANES RETURN.htm WS ORDER.htm After conversation with the customer, I received an email with confirmation about him going to send the parts for repair ( NOT AS RETURN ) from MONTREAL, ( CANADA ) Please pay close attention: The order was placed from a USA address (shown on the PayPal invoice) and shipped to the same addressWhich is absolutely legal for Air gun cane with a velocity ft/ sec At the same time, this kind of the Air gun is illegal for CANADA (Maxvelocity for CANADA is ft/ sec.) The customer informed me that he is now in Montreal, (CANADA) The package is supplied with description papers It is obvious that this cannot pass through customs legally! Because I don't want my company to be even remotely involved with the transportation of illegal goods, I make a request: ANY PARTS OF THIS ORDER that need to be exchanged or repaired have to be shipped from a US address shown in the PayPal invoice, and will likewise, be returned to this address am going to contact the customer about considering this situationAccording to the same reason, (I don't want my company to be even remotely involved with' transportation of illegal goods) I will have to inform the Canadian Customs about the situation if the customer will not give me a reasonable explanation Sincerely, Boris Palatnik
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Perhaps I misquoted his money back limitThe fact is I called him the day I received the itemThe scratch was there when I took off the bubble wrap in front of my Daughter and a friendI called Paypal as he would not listen to what I had to say and then when he received the Paypal email he refused to speak with meI have all documentation of emails which contradicts all that the Seller is statingHe received pictures of then scratch as did Paypal that same dayI did not order anything other than what the Seller offers on his websiteWhen he finally agreed to repair a so called new item, I sent it back under his strict guidelinesI waited and then wrote and then was told some or weeks later that it was sentThe scratch is now gone but the mart from the casting is now dull as opposed to blackI am former Law Enforcement and going on years oldThis Man is a poor businessman and did not send me a 1st quality itemI am attaching the returned item photos with the dull spot and the still wrong plating on the tipTry to keep in mind that this man charged me $2,and is treating me like a nobody that is window shoppingI am also including a pic of the original scratch as you can see was extremely plain to seeThis was not something that was done by myselfYou can see there isn't even a fingerprint anywhere nor any other marks that would have arrived had I done something to damage itYou may verify this with Paypal as they have had these on file as of the day I received this itemThis was within the day limitBoris Polatnik made an error in thinking that a few moor details would be overlookedThey were notI also asked him to supply me with a plain Black shaft to wear regularly (at my cost) and he simply ignored thisVery poor business moveHe had nothing to lose and everything to gain by keeping his customer happyI will wait on your reply as the AG of Cleveland MrMike DeWine is on holdI am not going to allow for this to become a joke in the Polatnik householdIt's an expensive ordeal, and I was not treated with any respectHe makes for a good story although my only mistake other than the days vs the days was that I allowed him to split my paymentsHad I paid him all in invoice, Paypal would have forced a return and/or given me back my full paymentThere are no words to explain how I feel about poor ethicsRead Paypal and also I can have my TD Bank report sent to you should you require further proof as to Boris Polatnik's one sided story self serving tale Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Boris is claiming that the cane is custom made, but when ordering it off of his site I only picked items off of his drop down selectors. I did not request anything that he didn't already have listed. He also mentions that he used wikipedia to define what a blade is. Anybody can change wikipedia and wikipedia should never be used for reference. This is such an issue, all academic institutions will tell you not to reference wikipedia. For my definition of a blade, I used the Merriam-Webster dictionary. Also, very importantly, nowhere on the cane order site is a stilletto blade mentioned, only a "blade" is mentioned... http://www.borisp [redacted] .com/support-walking-cane-104-gun-sword-cane-options/ . Think to yourself and imagine a sword blade.. what do you see? That is also what I expected. Again he mentions that the cane was custom, but I picked everything off of drop down lists ... http://www.borisp [redacted] .com/support-walking-cane-104-gun-sword-cane-options/ . He also references an email that he sent me.. nowhere did it mention that the cane was a "custom" cane. I had no idea that the cane couldn't be returned. If I had known this I would not have purchased it. The cane cost almost $900. I bought it specifically because of his 7 day return policy. When I tried to return it within 7 days he told me that I couldn't and EVERY single item on his site was "custom"... which means that his return policy is a catch-22. This seems fraudulent to me.He mentions that he will replace the sword with a different shaft. The ONLY reason I bought this particular cane is because of the sword feature. If he is going to do that I would like to return the whole cane for my money back. Regards, [redacted]
Customer claimed that he didn’t order anything beside shown on my web.The walking cane # ordered by customer is shown on my webas a Custom made.Description of this cane:“Support walking canes / walking sticks are not mass producedCustom walking cane will be made individually and signed by the artist.” Customer said that he doesn’t trust definition of stiletto from Wikipedia and prefer info from the Merriam-Webster dictionary. Context from Wikipedia: “ The stiletto blade's narrow cross-section and acuminated tip reduces friction upon entry, allowing the blade to penetrate deeplySome consider the stiletto a form of dagger, but most stilettos are specialized thrusting weapons not designed for cutting or slashing, even with edged examples.” Definition from Merriam-Webster dictionary:“ a knife with a thin, pointed blade ““ a pointed instrument for piercing holes for eyelets or embroidery”Definition from Merriam-Webster proved that Stiletto is thrusting weapons not designed for cutting or slashing.Customer claimed “Also, very importantly, nowhere on the cane order site is a stiletto blade mentioned, only a "blade" is mentioned “ The title of the page “ SWORD CANES on my webis:Custom made Sword canes complete with artistic handmade handlesThe traditional stiletto shaped blade is removable“ Customer claimed “He also references an email that he sent menowhere did it mention that the cane was a "custom" caneI had no idea that the cane couldn't be returned.”In description of walking cane ordered by customer written:“ Support walking canes / walking sticks are not mass producedCustom walking cane will be made individually and signed by the artist.” Beside that: before start working with this order I sent email to customer :“Hello *** *** Thank you for an orderBecause all of my canes are not a massproduction and made by customer request the process will take a few weeksThe walking cane will be shipped on the midof AprilPlease let me know if you need it soonerSincerely Boris P*** “ The customer answer:“Sure that's fine, but I would prefer sooner rather than later. Thanks, Jesse “All of that makes absolutely clear:The customer understood that his order is not subject for return.The customer received Sword cane in condition as advertised But anyway to resolve this problem I did make an offer to customer in my previous explanation. Because the customer doesn’t like the blade completed with sword cane I can reinstall the shaft with sword section on the regular one.In this case I will refund him $ ( cost for conversion to the sword cane ) . I received email from customer:“Boris,Please send the check for $to : *** ***
*** *** **
*** **
*** *** ** *** Thanks” It looks like the customer was not going to send me SWORD CANE for remodeling to regular cane.He want get refund for conversion the cane to sword cane but keep the cane with sword section ( as it is now ) for free My answer:Sir.Please recall your claim from Revdex.com ( I would like to get an information about that from Revdex.com)After that please sent me a cane and I will replace the shaft with sword section on the regular one and make a refund. Email from customer:“This makes absolutely no senseIf you're going to change the cane just refund my money. “ Looks like customer is satisfied with the sword option cane and stiletto blade but he wants to have it for free Boris P***ell us why here
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Contacted Paypal and requested this matter escalated on 11/18/Email was sent to Paypal Paypal employee Jeff, will forward the sellers response to the corporate office of Paypal with hopes of having the complaint reopened and matter of purchase made addressedConsumer is seeking a full refundRegards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Perhaps I misquoted his money back limitThe fact is I called him the day I received the itemThe scratch was there when I took off the bubble wrap in front of my Daughter and a friend.I called Paypal as he would not listen to what I had to say and then when he received the Paypal email he refused to speak with me.I have all documentation of emails which contradicts all that the Seller is stating.He received pictures of then scratch as did Paypal that same day.I did not order anything other than what the Seller offers on his website.When he finally agreed to repair a so called new item, I sent it back under his strict guidelinesI waited and then wrote and then was told some or weeks later that it was sent.The scratch is now gone but the mart from the casting is now dull as opposed to black.I am former Law Enforcement and going on years oldThis Man is a poor businessman and did not send me a 1st quality item.I am attaching the returned item photos with the dull spot and the still wrong plating on the tipTry to keep in mind that this man charged me $2,and is treating me like a nobody that is window shopping.I am also including a pic of the original scratch as you can see was extremely plain to seeThis was not something that was done by myselfYou can see there isn't even a fingerprint anywhere nor any other marks that would have arrived had I done something to damage itYou may verify this with Paypal as they have had these on file as of the day I received this itemThis was within the day limit.Boris Polatnik made an error in thinking that a few moor details would be overlookedThey were not.I also asked him to supply me with a plain Black shaft to wear regularly (at my cost) and he simply ignored thisVery poor business moveHe had nothing to lose and everything to gain by keeping his customer happy.I will wait on your reply as the AG of Cleveland MrMike DeWine is on holdI am not going to allow for this to become a joke in the Polatnik householdIt's an expensive ordeal, and I was not treated with any respect.He makes for a good story although my only mistake other than the days vs the days was that I allowed him to split my paymentsHad I paid him all in invoice, Paypal would have forced a return and/or given me back my full payment.There are no words to explain how I feel about poor ethicsRead Paypal and also I can have my TD Bank report sent to you should you require further proof as to Boris Polatnik's one sided story self serving tale
Regards,
*** * *** ***
To whom it may concern I do not agree with position of customer and comments for a several reasons: 1. “The title of the page “ SWORD CANES on my webis: Custom made Sword canes complete with artistic handmade handlesThe traditional stiletto shaped blade
is removable“ I told to customer this in our phone conversation but he answered that he didn’t see it I can’t be responsible that customer don’t pay his attention on the info written on the titles and description The customer statement: “ When I received my cane it was not as described or shown on the websiteIt was supposed to have a blade in the handleA blade is defined as the flat cutting edge of a knife, saw, or other tool or weaponWhat I received was a square piece of metal with a tip put onto itI spoke to Boris about this to see what he could doHe told me that even though the metal is square he still calls it a bladeThis is completely ridiculous given the definition of a blade that I put above.” Context from Wikipedia: “ The stiletto blade's narrow cross-section and acuminated tip reduces friction upon entry, allowing the blade to penetrate deeplySome consider the stiletto a form of dagger, but most stilettos are specialized thrusting weapons not designed for cutting or slashing, even with edged examples The customer’s opinion very important but Wikipedia description preferable for me 2. The customer asked me about returning the canePolicy of my company gives possibility to return merchandise during the business daysBut the same time written “ No returns or exchanges for custom-made or physically damaged items will be given.” In description of walking cane ordered by customer written: “ Support walking canes / walking sticks are not mass produced Custom walking cane will be made individually and signed by the artist.” I have lines of my businessa)Manufacturing of canes designed by me and made by customer requestb)Resale of canes manufactured by other companies Sometimes I have in stock the canes for resale, sometimes I haven’t but it does not mean the canes made by customer request can be returnedReturn policy can’t be changed depending on display product assortments in this moment ( I did explain it to the customer in our phone conversation ) Beside that: before start working with this order I sent email to customer :“Hello *** *** Thank you for an orderBecause all of my canes are not a massproduction and made by customer request the process will take a few weeksThe walking cane will be shipped on the midof AprilPlease let me know if you need it soonerSincerely Boris P*** “The customer answer: “Sure that's fine, but I would prefer sooner rather than later. Thanks, Jesse “ All of that makes absolutely clear: The customer understood that his order is not subject for returnThe customer receiver Sword cane in condition as advertised But anyway I would like to resolve this problem and offer him way to do that Because the customer don’t like the blade completed with sword cane I can reinstall the shaft with sword section on the regular oneIn this case I will refund him $ ( cost for conversion to the sword cane ) Sincerely Boris P***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Boris is claiming that the cane is custom made, but when ordering it off of his site I only picked items off of his drop down selectorsI did not request anything that he didn't already have listedHe also mentions that he used wikipedia to define what a blade isAnybody can change wikipedia and wikipedia should never be used for referenceThis is such an issue, all academic institutions will tell you not to reference wikipediaFor my definition of a blade, I used the Merriam-Webster dictionaryAlso, very importantly, nowhere on the cane order site is a stilletto blade mentioned, only a "blade" is mentionedhttp://www.borisp***.com/support-walking-cane-104-gun-sword-cane-option...⇄ . Think to yourself and imagine a sword bladewhat do you see? That is also what I expected. Again he mentions that the cane was custom, but I picked everything off of drop down lists ... http://www.borisp***.com/support-walking-cane-104-gun-sword-cane-options/ . He also references an email that he sent menowhere did it mention that the cane was a "custom" caneI had no idea that the cane couldn't be returnedIf I had known this I would not have purchased itThe cane cost almost $I bought it specifically because of his day return policyWhen I tried to return it within days he told me that I couldn't and EVERY single item on his site was "custom"which means that his return policy is a catch-This seems fraudulent to me.He mentions that he will replace the sword with a different shaftThe ONLY reason I bought this particular cane is because of the sword featureIf he is going to do that I would like to return the whole cane for my money back.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Perhaps I misquoted his money back limitThe fact is I called him the day I received the itemThe scratch was there when I took off the bubble wrap in front of my Daughter and a friendI called Paypal as he would not listen to what I had to say and then when he received the Paypal email he refused to speak with meI have all documentation of emails which contradicts all that the Seller is statingHe received pictures of then scratch as did Paypal that same dayI did not order anything other than what the Seller offers on his websiteWhen he finally agreed to repair a so called new item, I sent it back under his strict guidelinesI waited and then wrote and then was told some or weeks later that it was sentThe scratch is now gone but the mart from the casting is now dull as opposed to blackI am former Law Enforcement and going on years oldThis Man is a poor businessman and did not send me a 1st quality itemI am attaching the returned item photos with the dull spot and the still wrong plating on the tipTry to keep in mind that this man charged me $2,and is treating me like a nobody that is window shoppingI am also including a pic of the original scratch as you can see was extremely plain to seeThis was not something that was done by myselfYou can see there isn't even a fingerprint anywhere nor any other marks that would have arrived had I done something to damage itYou may verify this with Paypal as they have had these on file as of the day I received this itemThis was within the day limitBoris Polatnik made an error in thinking that a few moor details would be overlookedThey were notI also asked him to supply me with a plain Black shaft to wear regularly (at my cost) and he simply ignored thisVery poor business moveHe had nothing to lose and everything to gain by keeping his customer happyI will wait on your reply as the AG of Cleveland MrMike DeWine is on holdI am not going to allow for this to become a joke in the Polatnik householdIt's an expensive ordeal, and I was not treated with any respectHe makes for a good story although my only mistake other than the days vs the days was that I allowed him to split my paymentsHad I paid him all in invoice, Paypal would have forced a return and/or given me back my full paymentThere are no words to explain how I feel about poor ethicsRead Paypal and also I can have my TD Bank report sent to you should you require further proof as to Boris Polatnik's one sided story self serving tale
Regards,
*** * *** ***