Cathy Pinto's Cleaning Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Contacted Paypal and requested this matter escalated on 11/18/2015. Email was sent to Paypal . Paypal employee Jeff, will forward the sellers response to the corporate office of Paypal with hopes of having the complaint reopened and matter of purchase made addressed. Consumer is seeking a full refund. Regards,[redacted]

Customer claimed that he didn’t order anything beside shown on my web.The walking cane # 104  ordered by customer is shown on my web. as a Custom made.Description of this cane:“Support walking canes / walking sticks are not mass produced. Custom walking cane will be made individually and signed by the artist.” Customer said that he doesn’t trust definition of stiletto from Wikipedia and prefer info from  the Merriam-Webster dictionary. Context from Wikipedia:   “  The stiletto blade's narrow cross-section and acuminated tip reduces friction upon entry, allowing the blade to penetrate deeply. Some consider the stiletto a form of dagger, but most stilettos are specialized thrusting weapons not designed for cutting or slashing, even with edged examples.” Definition from Merriam-Webster dictionary:“ a knife with a thin, pointed blade ““ a pointed instrument for piercing holes for eyelets or embroidery”Definition from Merriam-Webster proved that Stiletto is thrusting weapons not designed for cutting or slashing.Customer claimed “Also, very importantly, nowhere on the cane order site is a stiletto blade mentioned, only a "blade" is mentioned “ The title of the page “ SWORD CANES on my web. is:Custom made Sword canes complete with artistic handmade handles. The traditional stiletto shaped blade is removable. “ Customer claimed  “He also references an email that he sent me.. nowhere did it mention that the cane was a "custom" cane. I had no idea that the cane couldn't be returned.”In description of walking cane ordered by customer written:“ Support walking canes / walking sticks are not mass produced. Custom walking cane will be made individually and signed by the artist.” Beside that: before start working with this order I sent email to customer :“Hello [redacted] Thank you for an order. Because all of my canes are not a mass. production and made by customer request the process will take a few weeks. The walking cane will be shipped on the mid. of April. Please let me know if you need it sooner. Sincerely Boris P[redacted] “ The customer answer:“Sure that's fine, but I would prefer sooner rather than later. Thanks, Jesse “All of that makes absolutely clear:The customer understood that his order is not subject for return.The customer received Sword cane in condition as advertised.  But anyway to resolve this problem I did  make an offer to customer in my previous explanation. Because the customer doesn’t like the blade completed with sword cane I can reinstall the shaft with sword section on the regular one.In this case I will refund him $ 145 ( cost for conversion to the sword cane ) . I received email from customer:“Boris,Please send the check for $145 to : [redacted] 
[redacted] Thanks” It looks like the customer was not going to send me SWORD CANE for remodeling to regular cane.He want get refund for conversion the cane to sword cane but keep the cane with sword section ( as it is now ) for free.  My answer:Sir.Please recall your claim from Revdex.com ( I would like to get an information about that from Revdex.com)After that please sent me a cane and I will replace the shaft with sword section on the regular one and make a refund. Email from customer:“This makes absolutely no sense. If you're going to change the cane just refund my money. “ Looks like customer is satisfied with the sword option cane and stiletto blade but he wants to have it for free    Boris P[redacted]ell us why here...

Oct. 30. 2015  Page # 1 This Complaint assigned ID [redacted] To whom it may concern
The Items was shipped to the customer in a good condition ( Each item is carefully checked before the shipping by me).
The metal collar had a proper finish according to the design of...

the item ( The customer didn't order me another finish for collar ).
After items received the customer contacted me over the phone and asked to polish the scratch and change the finish of the collar.
Customer statement about return policy on my web, " 30 day money back guarantee " is lie.
Proof : Return policy on the my web.
"Every item shown on the web site is a subject for return with full merchandise price refund or exchange during
Seven business days upon receipt of your order. No return or exchange for custom-made or physically damaged items.
Thecustomer was informed about that before an ordering. That is why he didn't tell me that he wants to replace the item or return it. He asked me only to polish the scratch and change the finish of collar. I told him the scratch could be result of not accurate unpacking but anyway I am ready to fix it for free. The customer told me that he will ship it to me but instead of that he placed a claim to PayPal. The PayPal refused his claim as not grounded ( Not because the payment was done in 2 parts as it is told in customer statement ) The customer placed appeal and PayPal refused his claim as not justified second time.
After that the customer called me and asked to make everything we were talking before he made the claims.
Regardless of the Paypal decision in my favor I did it and sent the item back to him ( Everything was done and shipped for free ).
Besides that customer asked me to make an extra item which is not shown on my web. as a production.
I gave him an answer that I don't have this item in stock, I don't have an advertizing for this item and I don't want to make it.
As I think I don't have to make the things if I don't want to make it and it is not advertized by me.
never heard from customer something about any another parts he want to be fixed. It is proved by notice of the claim customer placed to PayPal. ( just 2 positions — Scratch on the handle and finish of the collar ).
I really asked the customer do not call me anymore and contact me just by e-mail because he didn't talk to me uncivilly.
Resume:
1. The damage ( Scratch on the handle ) was done by customer ( result of my expertise ) was repolished.
2. The proper finish collar changed on another one by customer request. 3. Merchandise was delivered to customer. Everything including shipping was done for free I totally don't understand what else the customer want from me . I am sending you detailed explanations of situation which I gave to PayPal ( please see a pages # 3 and #4) Sincerely Boris Palatnik
To Whom It May Concern,
The claim # [redacted] for " item is not as described" is not grounded for follow reasons: 1. The Gun cane was ordered as a custom made item with additional options. The additional option ( ADDITIONAL SHAFT) was done by customer request (it is reflected in the PayPal invoice). Due to it being a custom made request, the details of the shaft are not described on the webpage. Also according to this, the handle for this project was ordered with Gold trim, and I made the connector of the shaft with gold tone also (this is exactly what is done for other customer orders in the past).
The customer did not note in the order that he wanted it in silver tone.
Either way, I told the customer that I am ready to change the connector for free with free shipping.
2. The customer told me that the handle had a small scratch
I explained to the customer that each order is very carefully checked by me personally prior to shipping. I am absolutely positive it could not have been shipped with any damages on it, however I asked him to email me a photo of the scratch.
The customer responded that it would be impossible to make a photo of because of how very small the scratch was. I suppose the scratch is a result of the package of the cane being opened without care. However, I told the customer that I am willing to take out the scratch for free with free shipping.
3. The customer told me that the handle has a black spot on the surface and sent me a photo. It looks to me like the print from black marker and I don't know who did it. I asked to customer to try to take it off with a paper towel. Due to customer not noting this problem in the claim, I think he made it. If not. I am ready to fix it for him for free with free shipping also.
4. The order is a Custom Made order with a title description on the website: "Cane Guns - Custom Handmade Semiautomatic Functional Cane Gun by Boris Palatnik"
Besides that, it is done with a special additional option required by the customer (which is reflected in PayPal invoice )
The Due to Return policy of my company states that the order definitely cannot be an object for return with payment refund. This can be verified on: htto://www.borispalatnik.com/CANES RETURN.htm  WS ORDER.htm
After conversation with the customer, I received an email with confirmation about him going to send the parts for repair ( NOT AS RETURN ) from MONTREAL, ( CANADA ).
Please pay close attention:
The order was placed from a USA address (shown on the PayPal invoice) and shipped to the same address. Which is absolutely legal for Air gun cane with a velocity 600 ft. / sec..
At the same time, this kind of the Air gun is illegal for CANADA (Max. velocity for CANADA is 500 ft. / sec.).
The customer informed me that he is now in Montreal, (CANADA).
The package is supplied with description papers.
It is obvious that this cannot pass through customs legally! Because I don't want my company to be even remotely involved with the transportation of illegal goods, I make a request: ANY PARTS OF THIS ORDER that need to be exchanged or repaired have to be shipped from a US address shown in the PayPal invoice, and will likewise, be returned to this address.
am going to contact the customer about considering this situation. According to the same reason, (I don't want my company to be even remotely involved with' transportation of illegal goods) I will have to inform the Canadian Customs about the situation if the customer will not give me a reasonable explanation.
Sincerely,
Boris Palatnik

The couple of things I can add to my previous explanations:
The customer stated ” The only reason Paypal did not allow my return was simply because I made multiple payments. One deposit of $300.00 and the balance of $1795.00 “
That is the only reason they did not favour my case as their policy states that multiple payments void the Paypal Buyer Protection “is a false information.
2  separate claims and 1 appeal was placed to PayPal resolution center by customer.
The reason of claims is : “the item customer received doesn't match original description.”
Both claims were reviewed separately.
All of them were resolved in my favor without any obligations towards me.
I did receive an emails from PayPal with notices:
1.      Case ID #[redacted]
We've decided Case ID #[redacted] in your favor
Dear Boris Palatnik Art Studio, We completed our review and decided this case in your favor. Any money that may have been temporarily held has been returned to your PayPal account. During our review, we’ve found that you had sufficiently described the merchandise.  "Transaction Details"   Case number: [redacted] Buyer's name: [redacted] Buyer's email: [redacted] Buyer's transaction ID: [redacted] Transaction date: May 10, 2015 Transaction amount: $300 USD Your transaction ID: [redacted] Invoice ID: I[redacted] To learn how we review and resolve claims, you can view the PayPal User Agreement, which you accepted when you created your PayPal account. Simply click "Legal" at the bottom of any PayPal page. Please note: Records of all claims are kept in the Resolution Center for your convenience.   Sincerely, PayPal Copyright © 1999-2015 PayPal. All rights reserved. PayPal [redacted]
During our review, we’ve found that you had sufficiently described the merchandise.
2.    Case ID #[redacted]
We've decided Case ID #[redacted] in your favor
During our review, we’ve found that you had sufficiently described the merchandise.
I do send a fax with copies of those emails. ( Pages ## 5. 6  )
             
            The customer stated  “ I called Paypal as he would not listen to what I had to say and then when he received the Paypal email he refused to speak with me. “ is a false information
After receiving the cane (July 21. 10.02 PM ) customer sent me email:
“ Hello Boris,
My Daughter said she saw the scratch as soon as I removed the bubble wrap. So it was there and so is the mark. Nowhere in your replies or on your site does it show a 2 tone with a Gold piece as with my Rosewood.
So here is what I am proposing since this was an error on your part being a $2,000+ transaction.
I will send you back the Rosewood complete with sword and Handle. You will change the parts or redo another cane so that it is acceptable to me. If you can't manage to buff out the scratch and marr, we will need to discuss redoing the piece from scratch.
I will pay the shipping to you (which I do not feel I should), but you will bare the costs of returning it to me.
I do not feel you were totally transparent about what you know to be. I do not make these canes and had no indication of the Gold.
It just does not look right.
Let me know what you think.
 [redacted] “
I did call to customer next morning and tried to explain that I do not agree with his position but ready to make what he wants to resolve this problem.
Right away after phone conversation I sent him confirmation by email with information about which parts of the cane I need for repair.
Here is copy of my confirmation email (July 22 9.23AM ):
“ Hello [redacted]
I am not positive 100% with your point BUT WOULD LIKE TO RESOLVE THE PROBLEM
As I told you in our phone conversation I don’t need a blade to change a color of the locking mech. I will be doing Silver plating.
DO NOT SHIP THE BLADE. UNSCRUE IT AND KEEP. Ship just handle and shaft.
Sincerely Boris ”
Important details : Written in email “Ship just handle and shaft “. The handle I need to polish scratch and remove a mark. The shaft I need to make silver plating on the collar (exactly what customer wanted )
The customer sent me an answer by email with new shipping address for return the parts after repair  which makes a proof that my email was received by him.
Here is copy of HIS confirmation email (July 22  12.28 PM ):
“ Hey Boris,
I need to brush up on my Polish ...lol, as this is not what I understood at all.
In any case the scratch and bruise on the handle must also be repaired or polished properly and to my satisfaction.
You also said that you might not be able to plate it and if you need to replace the locking mech it may not work as you never did one.
I'm not so sure I am comfortable returning to [redacted] to send and receive the cane. Since there will be no blade I can send it to you from my Home in Montreal where you can return it as a warranty repair.
Thank you.  N. “
After that the customer placed a claim to PayPal
All the foregoing indicates that the claim is not result of my refuse (which never was done ) and desire of the customer to obtain a refund against the rules of my  return policy.
I agree that customer can change his decision and place the claim to PayPal instead of following are agreement about restoring the damages.
But I am positive he has no right to provide false information to the inspection agency ( Revdex.com )
(Please pay your attention : Customer already tried to substitute my return policy on something more comfortable to him but this was unmasked  ).
The customer stated: I will not let this go, contrary to Boris' statement that "he has had enough and does not want to deal with me".
I agree. phrase sounds rude. but the problem is that it was invented by the customer.
The text written in my previous statement is “ I will not going to have a business with this customer in a future “
Sincerely Boris Palatnik

To whom it may concern   I do not agree with position of customer and comments for a several reasons: 1.      “The title of the page “ SWORD CANES on my web. is: Custom made Sword canes complete with artistic handmade handles. The traditional stiletto shaped blade...

is removable. “   I told to customer this in our phone conversation but he answered that he didn’t see it I can’t be responsible that customer don’t pay his attention on the info written on the titles and description.   The customer statement: “ When I received my cane it was not as described or shown on the website. It was supposed to have a blade in the handle. A blade is defined as the flat cutting edge of a knife, saw, or other tool or weapon. What I received was a square piece of metal with a tip put onto it. I spoke to Boris about this to see what he could do. He told me that even though the metal is square he still calls it a blade. This is completely ridiculous given the definition of a blade that I put above.”   Context from Wikipedia:   “  The stiletto blade's narrow cross-section and acuminated tip reduces friction upon entry, allowing the blade to penetrate deeply. Some consider the stiletto a form of dagger, but most stilettos are specialized thrusting weapons not designed for cutting or slashing, even with edged examples.   The customer’s opinion very important but Wikipedia description preferable for me.     2.     The customer asked me about returning the cane. Policy of my company gives possibility to return merchandise during the 7 business days. But the same time written “ No returns or exchanges for custom-made or physically damaged items will be given.”   In description of walking cane ordered by customer written: “ Support walking canes / walking sticks are not mass produced.  Custom walking cane will be made individually and signed by the artist.”   I have 2 lines of my business. a). Manufacturing of canes designed by me and made by customer request. b). Resale of canes manufactured by other companies.   Sometimes I have in stock the canes for resale, sometimes I haven’t but it does not mean the canes made by customer request can be returned. Return policy can’t be changed depending on display product assortments in this moment ( I did explain it to the customer in our phone conversation ).   Beside that: before start working with this order I sent email to customer :“Hello [redacted] Thank you for an order. Because all of my canes are not a mass. production and made by customer request the process will take a few weeks. The walking cane will be shipped on the mid. of April. Please let me know if you need it sooner. Sincerely Boris P[redacted] “The customer answer: “Sure that's fine, but I would prefer sooner rather than later.  Thanks, Jesse “ All of that makes absolutely clear: The customer understood that his order is not subject for return. The customer receiver Sword cane in condition as advertised.   But anyway I would like to resolve this problem and offer him way to do that.   Because the customer don’t like the blade completed with sword cane I can reinstall the shaft with sword section on the regular one. In this case I will refund him $ 145 ( cost for conversion to the sword cane ) .   Sincerely Boris P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Boris is claiming that the cane is custom made, but when ordering it off of his site I only picked items off of his drop down selectors. I did not request anything that he didn't already have listed. He also mentions that he used wikipedia to define what a blade is. Anybody can change wikipedia and wikipedia should never be used for reference. This is such an issue, all academic institutions will tell you not to reference wikipedia. For my definition of a blade, I used the Merriam-Webster dictionary. Also, very importantly, nowhere on the cane order site is a stilletto blade mentioned, only a "blade" is mentioned... http://www.borisp[redacted].com/support-walking-cane-104-gun-sword-cane-options/ .  Think to yourself and imagine a sword blade.. what do you see? That is also what I expected. Again he mentions that the cane was custom, but I picked everything off of drop down lists ... http://www.borisp[redacted].com/support-walking-cane-104-gun-sword-cane-opt...⇄ . He also references an email that he sent me.. nowhere did it mention that the cane was a "custom" cane. I had no idea that the cane couldn't be returned. If I had known this I would not have purchased it. The cane cost almost $900. I bought it specifically because of his 7 day return policy. When  I tried to return it within 7 days he told me that I couldn't and EVERY single item on his site was "custom"... which means that his return policy is a catch-22. This seems fraudulent to me.He mentions that he will replace the sword with a different shaft. The ONLY reason I bought this particular cane is because of the sword feature. If he is going to do that I would like to return the whole cane for my money back. 
Regards,
[redacted]

Oct. 30. 2015  Page # 1 This Complaint assigned ID [redacted] To whom it may concern
The Items was shipped to the customer in a good condition ( Each item is carefully checked before the shipping by me).
The metal collar had a proper finish according to the design of the item ( The customer...

didn't order me another finish for collar ).
After items received the customer contacted me over the phone and asked to polish the scratch and change the finish of the collar.
Customer statement about return policy on my web, " 30 day money back guarantee " is lie.
Proof : Return policy on the my web.
"Every item shown on the web site is a subject for return with full merchandise price refund or exchange during
Seven business days upon receipt of your order. No return or exchange for custom-made or physically damaged items.
Thecustomer was informed about that before an ordering. That is why he didn't tell me that he wants to replace the item or return it. He asked me only to polish the scratch and change the finish of collar. I told him the scratch could be result of not accurate unpacking but anyway I am ready to fix it for free. The customer told me that he will ship it to me but instead of that he placed a claim to PayPal. The PayPal refused his claim as not grounded ( Not because the payment was done in 2 parts as it is told in customer statement ) The customer placed appeal and PayPal refused his claim as not justified second time.
After that the customer called me and asked to make everything we were talking before he made the claims.
Regardless of the Paypal decision in my favor I did it and sent the item back to him ( Everything was done and shipped for free ).
Besides that customer asked me to make an extra item which is not shown on my web. as a production.
I gave him an answer that I don't have this item in stock, I don't have an advertizing for this item and I don't want to make it.
As I think I don't have to make the things if I don't want to make it and it is not advertized by me.
never heard from customer something about any another parts he want to be fixed. It is proved by notice of the claim customer placed to PayPal. ( just 2 positions — Scratch on the handle and finish of the collar ).
I really asked the customer do not call me anymore and contact me just by e-mail because he didn't talk to me uncivilly.
Resume:
1. The damage ( Scratch on the handle ) was done by customer ( result of my expertise ) was repolished.
2. The proper finish collar changed on another one by customer request. 3. Merchandise was delivered to customer. Everything including shipping was done for free I totally don't understand what else the customer want from me . I am sending you detailed explanations of situation which I gave to PayPal ( please see a pages # 3 and #4) Sincerely Boris Palatnik
To Whom It May Concern,
The claim # [redacted] for " item is not as described" is not grounded for follow reasons: 1. The Gun cane was ordered as a custom made item with additional options. The additional option ( ADDITIONAL SHAFT) was done by customer request (it is reflected in the PayPal invoice). Due to it being a custom made request, the details of the shaft are not described on the webpage. Also according to this, the handle for this project was ordered with Gold trim, and I made the connector of the shaft with gold tone also (this is exactly what is done for other customer orders in the past).
The customer did not note in the order that he wanted it in silver tone.
Either way, I told the customer that I am ready to change the connector for free with free shipping.
2. The customer told me that the handle had a small scratch
I explained to the customer that each order is very carefully checked by me personally prior to shipping. I am absolutely positive it could not have been shipped with any damages on it, however I asked him to email me a photo of the scratch.
The customer responded that it would be impossible to make a photo of because of how very small the scratch was. I suppose the scratch is a result of the package of the cane being opened without care. However, I told the customer that I am willing to take out the scratch for free with free shipping.
3. The customer told me that the handle has a black spot on the surface and sent me a photo. It looks to me like the print from black marker and I don't know who did it. I asked to customer to try to take it off with a paper towel. Due to customer not noting this problem in the claim, I think he made it. If not. I am ready to fix it for him for free with free shipping also.
4. The order is a Custom Made order with a title description on the website: "Cane Guns - Custom Handmade Semiautomatic Functional Cane Gun by Boris Palatnik"
Besides that, it is done with a special additional option required by the customer (which is reflected in PayPal invoice )
The Due to Return policy of my company states that the order definitely cannot be an object for return with payment refund. This can be verified on: htto://www.borispalatnik.com/CANES RETURN.htm  WS ORDER.htm
After conversation with the customer, I received an email with confirmation about him going to send the parts for repair ( NOT AS RETURN ) from MONTREAL, ( CANADA ).
Please pay close attention:
The order was placed from a USA address (shown on the PayPal invoice) and shipped to the same address. Which is absolutely legal for Air gun cane with a velocity 600 ft. / sec..
At the same time, this kind of the Air gun is illegal for CANADA (Max. velocity for CANADA is 500 ft. / sec.).
The customer informed me that he is now in Montreal, (CANADA).
The package is supplied with description papers.
It is obvious that this cannot pass through customs legally! Because I don't want my company to be even remotely involved with the transportation of illegal goods, I make a request: ANY PARTS OF THIS ORDER that need to be exchanged or repaired have to be shipped from a US address shown in the PayPal invoice, and will likewise, be returned to this address.
am going to contact the customer about considering this situation. According to the same reason, (I don't want my company to be even remotely involved with' transportation of illegal goods) I will have to inform the Canadian Customs about the situation if the customer will not give me a reasonable explanation.
Sincerely,
Boris Palatnik

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Perhaps I misquoted his money back limit. The fact is I called him the day I received the item. The scratch was there when I took off the bubble wrap in front of my Daughter and a friend.
I called Paypal as he would not listen to what I had to say and then when he received the Paypal email he refused to speak with me.
I have all documentation of emails which contradicts all that the Seller is stating.
He received pictures of then scratch as did Paypal that same day.
I did not order anything other than what the Seller offers on his website.
When he finally agreed to repair a so called new item, I sent it back under his strict guidelines. I waited and then wrote and then was told some 4 or 5 weeks later that it was sent.
The scratch is now gone but the mart from the casting is now dull as opposed to black.
I am former Law Enforcement and going on 61 years old. This Man is a poor businessman and did not send me a 1st quality item.
I am attaching the returned item photos with the dull spot and the still wrong plating on the tip. Try to keep in mind that this man charged me $2,095.00 and is treating me like a nobody that is window shopping.
I am also including a pic of the original scratch as you can see was extremely plain to see. This was not something that was done by myself. You can see there isn't even a fingerprint anywhere nor any other marks that would have arrived had I done something to damage it. You may verify this with Paypal as they have had these on file as of the day I received this item. This was within the 7 day limit.
Boris Polatnik made an error in thinking that a few moor details would be overlooked. They were not.
I also asked him to supply me with a plain Black shaft to wear regularly (at my cost) and he simply ignored this. Very poor business move. He had nothing to lose and everything to gain by keeping his customer happy.
I will wait on your reply as the AG of Cleveland Mr. Mike DeWine is on hold. I am not going to allow for this to become a joke in the Polatnik household. It's an expensive ordeal, and I was not treated with any respect.
He makes for a good story although my only mistake other than the 30 days vs the 7 days was that I allowed him to split my payments. Had I paid him all in 1 invoice, Paypal would have forced a return and/or given me back my full payment.
There are no words to explain how I feel about poor ethics. Read Paypal and also I can have my TD Bank report sent to you should you require further proof as to Boris Polatnik's one sided story self serving tale.
Regards,
[redacted]