CatLinh Investments

RevDex.comServing San Diego, Orange & Imperial Counties4747 Viewridge Ave# 200San Diego, Ca 92I23-I688Phone: 858-637-6I99Fax: 858-496-2I41.www. Sandiego.bbb.org [redacted] **... [redacted] Re: [redacted] ***e, [redacted] ***Dear Representative of RevDex.com,06/28/20I5In a response ofletter dated on June I8, 2015; here are some issues that I need to clarify:I. Tenants returned the keys on 05/21/2015 @ 12:25 pm, not 05/20/2015 as tenantstated.On 04/24/20I5, I received a 30 notice of vacant of above property on 05/24/2015 fromtenant, [redacted] ***, so I sent out the Acknowledge of Resident's Notice ToVacate to request pre-move out inspection in 2 weeks prior move out. I was set up thepre-inspection was 05/21120I5 at II am by [redacted] text messages. The date beforethe appointment, I called, emailed, texted her left a lot of messages to confirm themeeting of the next day, but I got no response. Although I did not receive theconfirmation, I still got ready to the appointment. While I was on my way to theappointment, it took me 2 hours to get there, [redacted] sent me a text message stated that"no need to make a special trip to meet her unless if I agreed to pay her proration ofearly vacate.While already on my way, I thought I had no choice, I agreed to credit her 3 full days forearly moving out (05/22/I5 to 05/24/20I5) so that she handed the keys to me on05/21120I5 at I2:25 pmAttached is pre-move out inspection Statement signed & dated 05/21120I5.2. General house cleaning & carpet cleaning deducted total of $200 is reasonable.Normally, if tenant occupied the property:• I to I2 months: will be deducted to 75% the costs of painting.• I3 to 24 months: will be deducted to 50% the costs of painting.• 25 to 36 months: will be deducted to 25% the costs of painting.• Over 36 months: no charged.When Mr. & [redacted] vacated the premise on 05/21120I5 @I2:25 pm, Tenants wereinformed that the property was NORMAL WEAR & TEAR. Due to two different colorsin the kitchen & a lot of wall patches by tenants, the property needed to be re-painted,and stove & Kitchen's cabinet needed to be cleaned, all windows screens, sliding doorwere full of dirt; and the laundry room & two bathrooms needed to be painted & cleanedproperly to transfer to the new tenants. Attached are pictures to prove.Although Tenant occupied the premise almost 25 months, not over 36 months, Landlorddecided NOT to charge any costs of re-painting or repairs by fixing smoke detectors,screen window, kitchen's light fixture, sliding door, replaced broken toilet seats or anyrepairs ... etc ....The costs of$ I 00 for cleaning lady [redacted] (Mr. [redacted] s wife), and $ I 00 forcarpet cleaning works from Mr. [redacted] ***., especially Mr. [redacted] had 2 dogs, thecarpet needed to be cleaned properly. I believed the costs of$ 200 for house & carpetcleaning is reasonable. Attached are all invoices & receipts of Home Depot from [redacted] , the handyman@ (760) [redacted] and [redacted] @ (760) [redacted] .. According to article 3 of Rental Lease Agreement: The security deposit was $ 1350.00Tenant already received the refund check of$ 1239.50 ($ IISO + $89.50 of3 full days ofproration of rent as agreed).I hope this letter is to explain and help BBB & Mr & [redacted] solve above issues andunderstand the cost of deductions.Very truly yours, [redacted]

Revdex.comServing San Diego, Orange & Imperial CountiesViewridge Ave# 200San Diego, Ca 92I23-I688Phone: 858-637-6I99Fax: 858-496-2I41.wwwSandiego.Revdex.com.org*** * *** *** *** *** ** ***Re: *** *** ***
*** ***e, *** ** ***Dear Representative of Revdex.com,06/28/20I5In a response ofletter dated on June I8, 2015; here are some issues that I need to clarify:ITenants returned the keys on 05/21/@ 12:pm, not 05/20/as tenantstated.On 04/24/20I5, I received a notice of vacant of above property on 05/24/fromtenant, *** *** ***, so I sent out the Acknowledge of Resident's Notice ToVacate to request pre-move out inspection in weeks prior move outI was set up thepre-inspection was 05/21120Iat II am by *** *** text messagesThe date beforethe appointment, I called, emailed, texted her left a lot of messages to confirm themeeting of the next day, but I got no responseAlthough I did not receive theconfirmation, I still got ready to the appointmentWhile I was on my way to theappointment, it took me hours to get there, *** *** sent me a text message stated that"no need to make a special trip to meet her unless if I agreed to pay her proration ofearly vacate.While already on my way, I thought I had no choice, I agreed to credit her full days forearly moving out (05/22/Ito 05/24/20I5) so that she handed the keys to me on05/21120Iat I2:pmAttached is pre-move out inspection Statement signed & dated 05/21120IGeneral house cleaning & carpet cleaning deducted total of $is reasonable.Normally, if tenant occupied the property:• I to Imonths: will be deducted to 75% the costs of painting.• Ito months: will be deducted to 50% the costs of painting.• to months: will be deducted to 25% the costs of painting.• Over months: no charged.When Mr& *** *** vacated the premise on 05/21120I@I2:pm, Tenants wereinformed that the property was WEAR & TEARDue to two different colorsin the kitchen & a lot of wall patches by tenants, the property needed to be re-painted,and stove & Kitchen's cabinet needed to be cleaned, all windows screens, sliding doorwere full of dirt; and the laundry room & two bathrooms needed to be painted & cleanedproperly to transfer to the new tenantsAttached are pictures to prove.Although Tenant occupied the premise almost months, not over months, Landlorddecided NOT to charge any costs of re-painting or repairs by fixing smoke detectors,screen window, kitchen's light fixture, sliding door, replaced broken toilet seats or anyrepairs etc ....The costs of$ I for cleaning lady *** (Mr*** ***s wife), and $ I forcarpet cleaning works from Mr*** ***., especially Mr*** *** had dogs, thecarpet needed to be cleaned properlyI believed the costs of$ for house & carpetcleaning is reasonableAttached are all invoices & receipts of Home Depot from ***, the handyman@ (760) *** and ***@ (760)*** According to article of Rental Lease Agreement: The security deposit was $ 1350.00Tenant already received the refund check of$ ($ IISO + $offull days ofproration of rent as agreed).I hope this letter is to explain and help Revdex.com & Mr & *** *** solve above issues andunderstand the cost of deductions.Very truly yours,*** *** *** *** *** ** ***

Revdex.comServing San Diego, Orange & Imperial CountiesViewridge Ave# 200San Diego, Ca 92123-1688Phone:858-637-6199Fax: 858-496-2141.wwwSandiego.Revdex.com.org*** * *** *** *** *** ** *** ***Re: *** *** *** *** ***, *** ** ***To: Revdex.com,07/12/2015In a response ofletter dated on July 07, 2015; complaint ID: ***:The attached in previous letter were all pictures and MOVE OUT statement report that'sproved the claim made completely wrongBellow is the details:The wall with lots of patching and two different color in the wall, especially inkitchen, bedroom walls, and living area even though all bathrooms was alsopainted tooTenants were waived for all the ded~ction of paintingStove, Cabinetry was still dirty need to be cleaneand sliding doors, windowswere fully dirty, therefore: the screen doors were unable to slide(They werestayed in garage during final walk-thru on 05/21/2015)*** *** stated that thehandy that we used were unable to provide her the screen door that fitIt wascompletely wrongThe screen door was nothing wrong, its working fineIn orderto make it works, landlord had to hire the cleaning lady to remove all dirt, sandthat's stayed on slots, so that the handyman could put the screens back on tracksCarpet was still stained and smells badNew tenant requested entire the carpet tobe shampooed before moving inI had proof of that requestInstead of moving out 05/24/2015, Tenant moved out on 05/andreceived full days refund as agreed(The moving out statement showing thedate moving out)The date of moving out, *** *** never told me that carpet had been shampooed& She did not provide me a proof of carpet cleaning, so that we conducted toorder carpet cleaning from Larry *** ( attached in previous mail all invoices forcleaning services), and I never told *** *** that she would have her full depositrefundIt was said WEAR & TEAR.Due to the fact the property need to clean properly, before transferring to the new tenant.I believed that everyone deserves to live in dignity condition and *** *** was one ofthoseUnfortunately, the costs of cleaning was deducted $ 200, our business could not bepleased the request of full refund to her.Thank you for understanding of these matters.*** *** *** ** ***

Revdex.comServing San Diego, Orange & Imperial Counties4747 Viewridge Ave# 200San Diego, Ca 92I23-I688Phone: 858-637-6I99Fax: 858-496-2I41.www. Sandiego.Revdex.com.org[redacted] [redacted]...

[redacted]Re: [redacted]e, [redacted]Dear Representative of Revdex.com,06/28/20I5In a response ofletter dated on June I8, 2015; here are some issues that I need to clarify:I. Tenants returned the keys on 05/21/2015 @ 12:25 pm, not 05/20/2015 as tenantstated.On 04/24/20I5, I received a 30 notice of vacant of above property on 05/24/2015 fromtenant, [redacted], so I sent out the Acknowledge of Resident's Notice ToVacate to request pre-move out inspection in 2 weeks prior move out. I was set up thepre-inspection was 05/21120I5 at II am by [redacted] text messages. The date beforethe appointment, I called, emailed, texted her left a lot of messages to confirm themeeting of the next day, but I got no response. Although I did not receive theconfirmation, I still got ready to the appointment. While I was on my way to theappointment, it took me 2 hours to get there, [redacted] sent me a text message stated that"no need to make a special trip to meet her unless if I agreed to pay her proration ofearly vacate.While already on my way, I thought I had no choice, I agreed to credit her 3 full days forearly moving out (05/22/I5 to 05/24/20I5) so that she handed the keys to me on05/21120I5 at I2:25 pmAttached is pre-move out inspection Statement signed & dated 05/21120I5.2. General house cleaning & carpet cleaning deducted total of $200 is reasonable.Normally, if tenant occupied the property:• I to I2 months: will be deducted to 75% the costs of painting.• I3 to 24 months: will be deducted to 50% the costs of painting.• 25 to 36 months: will be deducted to 25% the costs of painting.• Over 36 months: no charged.When Mr. & [redacted] vacated the premise on 05/21120I5 @I2:25 pm, Tenants wereinformed that the property was NORMAL WEAR & TEAR. Due to two different colorsin the kitchen & a lot of wall patches by tenants, the property needed to be re-painted,and stove & Kitchen's cabinet needed to be cleaned, all windows screens, sliding doorwere full of dirt; and the laundry room & two bathrooms needed to be painted & cleanedproperly to transfer to the new tenants. Attached are pictures to prove.Although Tenant occupied the premise almost 25 months, not over 36 months, Landlorddecided NOT to charge any costs of re-painting or repairs by fixing smoke detectors,screen window, kitchen's light fixture, sliding door, replaced broken toilet seats or anyrepairs ... etc ....The costs of$ I 00 for cleaning lady [redacted] (Mr. [redacted]s wife), and $ I 00 forcarpet cleaning works from Mr. [redacted]., especially Mr. [redacted] had 2 dogs, thecarpet needed to be cleaned properly. I believed the costs of$ 200 for house & carpetcleaning is reasonable. Attached are all invoices & receipts of Home Depot from [redacted], the handyman@ (760) [redacted] and [redacted]@ (760)[redacted] .. According to article 3 of Rental Lease Agreement: The security deposit was $ 1350.00Tenant already received the refund check of$ 1239.50 ($ IISO + $89.50 of3 full days ofproration of rent as agreed).I hope this letter is to explain and help Revdex.com & Mr & [redacted] solve above issues andunderstand the cost of deductions.Very truly yours,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   The claims made in the response are completely false.   I never told [redacted] that I did not have to meet with her.  The carpet was cleaned prior to my move out and my dogs were never in the house.   I would request that a copy of my move in report also be provided where it states that the paint on the wall was poor and that there were nail holes and patches from tenants prior to us moving in.  She told me during our move out walk through that she saw no reason for me not to get a full refund.  I also informed her that the repair guy that they use was never able to provide screen doors that fit.  There were none on the house when we moved in. A move in report will also prove this claim.  Her provided receipts prove my claim that she had windows be carpets cleaned by a landscaper. Her claim that I never responded to emails or texts are false.  I met her at the property in person on the date and time of her request.  
Regards,
[redacted]

Review: I gave notice to vacate a rental property for 5/24, with rent paid up to that date. Upon request, I met with the property manager "[redacted]", per her request 5/20 at 11 AM to provide keys and garage door opener(s), including the additional $40 opener that we purchased. She agreed to refund me the 4 days of rent, then only agreed to 3, however technically she was in possession of the property for more than half the day. She informed me at the time of the final walk through that she saw no reason that I would not receive a full refund. Today, 6/13/2015, I received a partial refund, with the 4th day ommitted and copies of receipts from [redacted] Landscaping for carpet cleaning (which was already done), and cleaning of windows and stoves, etc., from the same landscaping company. I reminded her of her stating that she saw no reason that I should not receive a full refund, and she responded that the new tenants were not satisfied with my cleaning people. I am requesting that the $200 that she wrongfully deducted from my refund, and the additional 4th day be paid to me as she originally agreed for the amount of $289.00. This is not a significant amount, but a business should not be able to take money from people after already stating that a full refund is to be expected. Landscapers do not clean carpet or windows, stoves, etc. So I believe that this information that she provided is not credible to deduct from my refund. Thank you.Desired Settlement: I am requesting that the $200 that she wrongfully deducted from my refund, and the additional 4th day be paid to me as she originally agreed for the amount of $289.00. This is not a significant amount, but a business should not be able to take money from people after already stating that a full refund is to be expected. Landscapers do not clean carpet or windows, stoves, etc. So I believe that this information that she provided is not credible to deduct from my refund. Thank you.

Business

Response:

Revdex.comServing San Diego, Orange & Imperial Counties4747 Viewridge Ave# 200San Diego, Ca 92I23-I688Phone: 858-637-6I99Fax: 858-496-2I41.www. Sandiego.Revdex.com.org[redacted]Re: [redacted]e, [redacted]Dear Representative of Revdex.com,06/28/20I5In a response ofletter dated on June I8, 2015; here are some issues that I need to clarify:I. Tenants returned the keys on 05/21/2015 @ 12:25 pm, not 05/20/2015 as tenantstated.On 04/24/20I5, I received a 30 notice of vacant of above property on 05/24/2015 fromtenant, [redacted], so I sent out the Acknowledge of Resident's Notice ToVacate to request pre-move out inspection in 2 weeks prior move out. I was set up thepre-inspection was 05/21120I5 at II am by [redacted] text messages. The date beforethe appointment, I called, emailed, texted her left a lot of messages to confirm themeeting of the next day, but I got no response. Although I did not receive theconfirmation, I still got ready to the appointment. While I was on my way to theappointment, it took me 2 hours to get there, [redacted] sent me a text message stated that"no need to make a special trip to meet her unless if I agreed to pay her proration ofearly vacate.While already on my way, I thought I had no choice, I agreed to credit her 3 full days forearly moving out (05/22/I5 to 05/24/20I5) so that she handed the keys to me on05/21120I5 at I2:25 pmAttached is pre-move out inspection Statement signed & dated 05/21120I5.2. General house cleaning & carpet cleaning deducted total of $200 is reasonable.Normally, if tenant occupied the property:• I to I2 months: will be deducted to 75% the costs of painting.• I3 to 24 months: will be deducted to 50% the costs of painting.• 25 to 36 months: will be deducted to 25% the costs of painting.• Over 36 months: no charged.When Mr. & [redacted] vacated the premise on 05/21120I5 @I2:25 pm, Tenants wereinformed that the property was NORMAL WEAR & TEAR. Due to two different colorsin the kitchen & a lot of wall patches by tenants, the property needed to be re-painted,and stove & Kitchen's cabinet needed to be cleaned, all windows screens, sliding doorwere full of dirt; and the laundry room & two bathrooms needed to be painted & cleanedproperly to transfer to the new tenants. Attached are pictures to prove.Although Tenant occupied the premise almost 25 months, not over 36 months, Landlorddecided NOT to charge any costs of re-painting or repairs by fixing smoke detectors,screen window, kitchen's light fixture, sliding door, replaced broken toilet seats or anyrepairs ... etc ....The costs of$ I 00 for cleaning lady [redacted] (Mr. [redacted]s wife), and $ I 00 forcarpet cleaning works from Mr. [redacted]., especially Mr. [redacted] had 2 dogs, thecarpet needed to be cleaned properly. I believed the costs of$ 200 for house & carpetcleaning is reasonable. Attached are all invoices & receipts of Home Depot from [redacted], the handyman@ (760) [redacted] and [redacted]@ (760)[redacted] .. According to article 3 of Rental Lease Agreement: The security deposit was $ 1350.00Tenant already received the refund check of$ 1239.50 ($ IISO + $89.50 of3 full days ofproration of rent as agreed).I hope this letter is to explain and help Revdex.com & Mr & [redacted] solve above issues andunderstand the cost of deductions.Very truly yours,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The claims made in the response are completely false. I never told [redacted] that I did not have to meet with her. The carpet was cleaned prior to my move out and my dogs were never in the house. I would request that a copy of my move in report also be provided where it states that the paint on the wall was poor and that there were nail holes and patches from tenants prior to us moving in. She told me during our move out walk through that she saw no reason for me not to get a full refund. I also informed her that the repair guy that they use was never able to provide screen doors that fit. There were none on the house when we moved in. A move in report will also prove this claim. Her provided receipts prove my claim that she had windows be carpets cleaned by a landscaper. Her claim that I never responded to emails or texts are false. I met her at the property in person on the date and time of her request.

Regards,

Business

Response:

Revdex.comServing San Diego, Orange & Imperial Counties4747 Viewridge Ave# 200San Diego, Ca 92123-1688Phone:858-637-6199Fax: 858-496-2141.www. Sandiego.Revdex.com.org[redacted]Re: [redacted]To: Revdex.com,07/12/2015In a response ofletter dated on July 07, 2015; complaint ID: [redacted]:The attached in previous letter were all pictures and MOVE OUT statement report that'sproved the claim made completely wrong. Bellow is the details:1. The wall with lots of patching and two different color in the wall, especially inkitchen, bedroom walls, and living area even though all 2 bathrooms was alsopainted too. Tenants were waived for all the ded~ction of painting.2. Stove, Cabinetry was still dirty need to be cleane1 and sliding doors, windowswere fully dirty, therefore: the screen doors were unable to slide. (They werestayed in garage during final walk-thru on 05/21/2015). [redacted] stated that thehandy that we used were unable to provide her the screen door that fit. It wascompletely wrong. The screen door was nothing wrong, its working fine. In orderto make it works, landlord had to hire the cleaning lady to remove all dirt, sandthat's stayed on slots, so that the handyman could put the screens back on tracks.3. Carpet was still stained and smells bad. New tenant requested entire the carpet tobe shampooed before moving in. I had proof of that request.4. Instead of moving out 05/24/2015, Tenant moved out on 05/2112015 andreceived 3 full days refund as agreed. (The moving out statement showing thedate moving out).5. The date of moving out, [redacted] never told me that carpet had been shampooed& She did not provide me a proof of carpet cleaning, so that we conducted toorder carpet cleaning from Larry [redacted] ( attached in previous mail all invoices forcleaning services), and I never told [redacted] that she would have her full depositrefund. It was said NORMAL WEAR & TEAR.Due to the fact the property need to clean properly, before transferring to the new tenant.I believed that everyone deserves to live in dignity condition and [redacted] was one ofthose. Unfortunately, the costs of cleaning was deducted $ 200, our business could not bepleased the request of full refund to her.Thank you for understanding of these matters.[redacted]