Caton Acoustical & Drywall, Inc.

M***,Greg 3:PM to me ***, Sorry for the delay in getting you this response. We advertise in a pre-owned car book called *** ***, this book comes out twice per month and sometimes from the time the book is produced and gets out to the stores
where it is distrusted some of the vehicles are sold. So when a customer calls the dealership on a specific vehicle and it is sold we will give the customer some other optionsThey may not be the same make, or price but something as close to being comparable to the vehicle they called in on, defiantly not a bait and switch. The vehicle *** *** called in on 07/20/was in fact retailed to a customer on 07/15/five days before *** *** called in. Please let me know if you have any questions. Thank you, Greg M***General ManagerHonda of Mentor440-974-9500Gm***@penskeautomotive.com

M***,Greg 1:PMto me ***, I am emailing you in reference to complaint ID ***. This customer purchased a Honda Accord with 162,miles on the vehicle. This vehicle operated normally when the customer took delivery of the
vehicleThis vehicle is years old with 162,miles and was sold AS IS. The customer signed these documents and understood this at the time of delivery. As a one-time goodwill gesture I would be willing to reimburse the customer the $for the parts he purchased. Thank you, Greg M***General ManagerHonda of Mentor440-974-9500gm***@penskeautomotive.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I will accept, but I feel that Mentor Honda should train the people doing brake inspections to do them correctly and stand behind there own 50% brake pad ruleI DO NOT DENY THAT MENTOR HONDA DID GO ABOVE AND BEYOND ON FIRST REPAIR, but I find them (service department) to be deceptive in what they do on used vehicles before putting them on the lot
I have reviewed the response made by the business in reference to complaint ID 10686142, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer purchased the truck AS IS NO WARRANTY.  He brought the vehicle within 5 days with an issue and Honda of Mentor did a one time goodwill consideration even with the vehicle being AS IS NO WARRANTY.  Honda Mentor will reimburse Mr. [redacted]  $150 since they have already gone...

above and beyond on a 2004 AS IS NO WARRANTY vehicle.   Thank you,[redacted]

Like I stated before Mr. [redacted] Purchased a 2006 Honda Ridgeline with 210,000 miles on it which was sold AS-IS with no dealer implied warranty. Mr. [redacted] purchased a 24 month 30,000 mile stated component extended warranty. Mr. [redacted] purchased the Silver coverage which  also includes the Power Train Plus coverage.I have attached the back of the contract which states exactly what parts are covered and I also attached what it does not cover which clearly states that brake pads and shoes, brake rotors and drums are not covered by the warranty.All parts stated as covered on the warranty contract would be covered if they failed.Honda of Mentor has went above and beyond by replacing the engine and radiator on a vehicle that was sold AS-IS and Honda of Mentor has no more financial or goodwill obligations to this vehicle.Thank you,Greg [redacted]Honda of Mentor[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We had [redacted] bring her vehicle back in and we repaired the dashboard and the customer is now satisfied.Thank you,[redacted]General ManagerHonda Mentor[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
  Dear sir, I purchased the car with your extended warranty. Also took the car to your service department  several times and was told nothing was wrong. When I took the car to you competitor they gave me a list of things that where not only wrong with the car but where dangerous and that the car should have never been sold in that condition. If I take the car to your mechanics when I feel something is wrong please explain to me why I was consistently turned away and told nothing was wrong. Your manager Gary that I was working with never called me about the arrangements and he stated that he would.  I stand by my statement you  company sells cars with no regards to the buyers life.

Mr. [redacted] purchased a 2006 Honda Ridgeline with 210,456 miles on the truck at the time of delivery. This truck is 12 years old and well out of any factory warranty and was purchased AS-IS.We did a one-time good [redacted] for the replacement of a radiator and engine. This vehicle was purchased AS-IS and...

any brake maintenance would be at the owners expense.Mr. [redacted] also still owes us $1000 for his insurance deductible for the accident he was in with our loaner vehicle. Thank you,[redacted]