Catseye Pest Control Inc.

Revdex.com:The response from Catseye Pest is categorically false. We have accepted multiple offers of additional work to remedy the ongoing rodent problem. See attachment for the last agreement. The complete re-seal and abatement was never done. Manager Chris Quinn would not respond to any attempt I made to contact him from November 2015- May 2016. Only after it was apparent that the company had no intention of completing the work promised to fix the failed Catguard System and repair the damage of ongoing rodent activity, did we demand a refund.I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

Dear *** Thank you for taking the time to share your thoughts with usWe are sorry that you feel taken advantage of and scammed, and understand you are frustrated that our services have not solved your pest problemAs explained at the time of sale, we never charge our clients by the number
of rodents or nuisance wildlife that we catch during our trapping services, rather we charge for the time spent setting the traps, checking the traps daily and removing any animals that are caughtWe set and checked traps at your home for six consecutive days and removed a chipmunk Regardless, we believe in delivering 100% customer satisfaction and hold ourselves accountable if this is not achievedOur pest control services did not meet your expectations, and we will do whatever is necessary to remedy this.Our customer service manager will call you shortly to discuss your experience and find a solution to restore your confidence in CatseyeThank you again for your feedbackSincerely, Ashlea *** Brand Manager Catseye Pest Control

Dear ***, We apologize for the delay in addressing this situationWe know that you are not happy with your Rodent Plus service from last NovemberYesterday you spoke with our branch manager, Christopher ***, and he offered three days of complimentary trapping to address the rodent problemPlease let us know if you would like to schedule this service and we hope you will continue using Catseye in the future! Sincerely, Ashlea *** Manager Catseye Pest Control

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed and didn't accept itHi,Your company didn't do a good job as you knowI think you saw the pictures showing how terrible our house was after your serviceWe paid a total of $for nothing. It shouldn't be that easy get a lot of money from a customer and do nothingYour salesman promised that your service would get rid of all pests in our houseBut we are still fighting mice and rodents and bugsYou should refund us the full amount that we paid, because we can't live in this infested house and need to hire another service to fix the problemWe are retired people, how can we pay for the other company and your ineffective service also? If there is consumer rights in the United States, the Revdex.com will decide for the best, I believe.Ayse
Regards,
*** *** ***

Dear *** Thank you for taking the time to share this feedbackWe are sorry about the frustrating series of events and apologize for the continued mouse problems in your home. The Rodent Plus service you purchased from us included five days of
trapping, minor sework, and cleaning and disinfecting areas with mouse droppingsThe notes in your account show that during your final walk-through, we spoke about your home needing either more extensive sework to keep the mice from getting back in and a regular maintenance program to continue catching miceSince neither of those options were chosen, there was no way to keep mice out of your home long termWild animals will always continue to try to find ways to get into buildings where they can find warmth, food and water. Regardless, we believe in delivering 100% customer satisfaction and hold ourselves accountable if this is not achievedOur customer service manager will call you shortly to discuss your experience and find a solution to restore your confidence in Catseye. Sincerely, Ashlea *** Manager Catseye Pest Control

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowHi,I was about to willing to work with you but I think it is not going to happen.First of all, you don't say it's guarantee we will not have mice , rodents and bugs in our house again.Second thing, I noticed your company charged my credit card in November .Our dispute has started in October 19th, as you know why are you still charging $againIt is not about the money , it's lack of your responsibility We all know your company didn't do anything for Platinum service and we still pay for it? I called to Chris at 9:o'clock this morning his secretary said he is busy today and maybe he will available tomorrowCan you believe it? We are the victims but your company doesn't careWhy didn't your company stop the payments? It is unbelievable That's why I don't trust your company, I told you before responsibility is the most important thing which your company doesn't haveI don't believe you are going to do good job here, I want you refund full amount of the money we paid your company and stop charging my credit cardBecause you are telling me you will refund $but on the other hand you are still charging my credit card?
Regards,
*** *** ***

The consumer called inquiry lines while you were out: She was contacted by management around first week of June and explained the situation. They said they would get back to her but have not

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Dear [redacted],Thank you for your willingness to work with us to resolve your complaint. Please contact our branch manager, Chris at [redacted] to further discuss the options we have made available for you.Thank you.

Good Afternoon, We have spoken to the complainants and offered them additional services and no charge. Those services included trapping ( to knock down and ID entry points ) and reseals ( to seal up the entry points). They have refused any services from us. They stated to my supervisor and I...

that they want a full refund. We are not willing to refund them for work done 6 years ago.

Revdex.com:It has been 5 days since the response from the company and I have not heard anything from them. My issue with the company has not been resolved. I have reviewed the response made by the business in reference to complaint ID 11703588, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

We will no longer be commenting on this matter.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Dear [redacted]We are sorry to hear that you have changed your mind in regards to accepting our offer.  We apologize for the oversight in charging your account after the dispute had begun.  You were sent a check for the amount of $481.50 on 11/17, and we have deactivated your account in our business system. If you have any further questions or concerns, please contact Chris at [redacted].Thank you.

Dear [redacted]Thank you for taking the time to offer us your feedback. We are very sorry that you are dissatisfied with the level of services you received from Catseye. We apologize for the miscommunication regarding your neighbor being contacted for access to your home, to perform services, while you...

were out of the country. We are aware that you have spoken with our branch manager, Chris. He has offered you three bi-monthly platinum services, at no cost to you, to address your remaining pest problems and restore your confidence in our company. Catseye Pest Control will be refunding you the money that you paid towards your Platinum service since June, 1 2016 ($401.25). At this time, we will not be issuing a refund for the services of trapping and sealing that were already rendered. Please let us know if you have any additional questions or concerns.Thank you.

Dear [redacted], Thank you for taking the time to share this feedback. We are sorry about the frustrating series of events and apologize for the poor service experience and interaction with our customer service team. We believe in delivering 100% customer satisfaction and hold ourselves accountable if...

this is not achieved. Our customer service manager will call you shortly to discuss your experience.

Dear [redacted] We are very sorry about the delay in our response through the Revdex.com. Both our branch manager and customer service manager recently called you to discuss your experience. We know you are unhappy with our service and the results. They offered you additional service, at no cost to you, to address your pest problems and restore your confidence in Catseye. At this time, we will not be issuing a refund for services rendered. Please let us know if you are interested in our offer for additional service. Thank You

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowHi ,Your company worked 6 months for our house according the contract. What is the result? It is 0. And we paid $3300 for nothing.We don't believe 3 more service can be any better.If you made a good Cat-Guard service we wouldn't have  mice , rodents, bugs, insects, etc. again inside. Our house worse than ever, because I was spraying all house inside and outside before we leave and any of them couldn't come inside. But this time I believed this your job but I was wrong. Your company never put chemicals or sprayed our house. Your employees just put some traps which are available in any hardware stores at low cost.We could put them ourselves. Please look at the pictures how was our house. I was so upset, that's why Chris called your guy back without touching anything. Chris had more upset than I am.. Actually, I was right to upset and I had to clean the house myself.Another thing nobody called our neighbor for an appointment for  5 months during our absence. And any manager didn't pay attention, how can I trust your company again? Responsibility is the most important thing I believe. What can I say more ?
Regards,
[redacted]

This work was performed three years ago, so this is a challenge to address.  Our contract states on it's face IN BOLD PRINT that we charge for time spent, and not per animal caught.  It's not clear from the complaint whether the client continues to have problem with rodents, in which case...

she should consider installation of our Cat-Guard system, which was offered, but not purchased at the time, or whether she is simply dissatisfied about the number of animals caught.  The statement that we have refused to discuss what we can do is not accurate, however, given the length of time and the above facts, we will not be able to entertain the idea of a monetary refund.  We're here to help with all our clients pest problems would encourage the client to contact is directly to discuss any current pest issues she is experiencing.

Dear [redacted] We hope that you are pleased with the conversation you had with Chris, Catseye's Operations Director, and that you are satisfied with the solution we have provided to address your concerns. We also hope that this has restored your trust in Catseye. Again, we are sorry you had a frustrating experience and that we we fell short of your expectations while servicing your home for mice and chipmunks.   Thank you again for your feedback and please do not hesitate to contact Catseye if you have any other concerns. Sincerely, Ashlea [redacted] Brand Manager Catseye Pest Control