Catseye Pest Control

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear ***We are sorry to hear that you have changed your mind in regards to accepting our offer We apologize for the oversight in charging your account after the dispute had begun You were sent a check for the amount of $on 11/17, and we have deactivated your account in our business systemIf you have any further questions or concerns, please contact Chris at [redacted] .Thank you

Revdex.com:It has been days since the response from the company and I have not heard anything from themMy issue with the company has not been resolvedI have reviewed the response made by the business in reference to complaint ID 11703588, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]

Dear ***,Thank you for your willingness to work with us to resolve your complaintPlease contact our branch manager, Chris at [redacted] to further discuss the options we have made available for you.Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] ***

Dear [redacted] We are very sorry about the delay in our response through the Revdex.comBoth our branch manager and customer service manager recently called you to discuss your experienceWe know you are unhappy with our service and the resultsThey offered you additional service, at no cost to you, to address your pest problems and restore your confidence in CatseyeAt this time, we will not be issuing a refund for services renderedPlease let us know if you are interested in our offer for additional serviceThank You

We will no longer be commenting on this matter

This work was performed three years ago, so this is a challenge to address Our contract states on it's face IN BOLD PRINT that we charge for time spent, and not per animal caught It's not clear from the complaint whether the client continues to have problem with rodents, in which case she should consider installation of our Cat-Guard system, which was offered, but not purchased at the time, or whether she is simply dissatisfied about the number of animals caught The statement that we have refused to discuss what we can do is not accurate, however, given the length of time and the above facts, we will not be able to entertain the idea of a monetary refund We're here to help with all our clients pest problems would encourage the client to contact is directly to discuss any current pest issues she is experiencing

Good Afternoon, We have spoken to the complainants and offered them additional services and no charge. Those services included trapping ( to knock down and ID entry points ) and reseals ( to seal up the entry points). They have refused any services from us. They stated to my supervisor and I... that they want a full refund. We are not willing to refund them for work done 6 years ago.

Dear [redacted] , Thank you for taking the time to share this feedbackWe are sorry about the frustrating series of events and apologize for the poor service experience and interaction with our customer service teamWe believe in delivering 100% customer satisfaction and hold ourselves accountable if this is not achievedOur customer service manager will call you shortly to discuss your experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowHi ,Your company worked months for our house according the contractWhat is the result? It is And we paid $for nothing.We don't believe more service can be any better.If you made a good Cat-Guard service we wouldn't have mice , rodents, bugs, insects, etcagain insideOur house worse than ever, because I was spraying all house inside and outside before we leave and any of them couldn't come insideBut this time I believed this your job but I was wrongYour company never put chemicals or sprayed our houseYour employees just put some traps which are available in any hardware stores at low cost.We could put them ourselvesPlease look at the pictures how was our houseI was so upset, that's why Chris called your guy back without touching anythingChris had more upset than I amActually, I was right to upset and I had to clean the house myself.Another thing nobody called our neighbor for an appointment for months during our absenceAnd any manager didn't pay attention, how can I trust your company again? Responsibility is the most important thing I believeWhat can I say more ? Regards, [redacted]

Dear [redacted] We hope that you are pleased with the conversation you had with Chris, Catseye's Operations Director, and that you are satisfied with the solution we have provided to address your concernsWe also hope that this has restored your trust in CatseyeAgain, we are sorry you had a frustrating experience and that we we fell short of your expectations while servicing your home for mice and chipmunks Thank you again for your feedback and please do not hesitate to contact Catseye if you have any other concernsSincerely, Ashlea *** Brand Manager Catseye Pest Control

Did an awesome job of getting rid of all Florida's insects, I'm from New York we don't have spiders like they do down here

Did a great job

The staff are efficient, knowledgable, expeditious, and trustworthy The upper & lower guard was installed quickly & really works well The organic mosquito & tick protection is fantastic

Outstanding service from well trained, courteous employeesAll five employees explained in great detail what they were doing and what I should expectJeffrey Bdid an outstanding job in sealing the house from future rat infestation and was a pleasure to work withI was very satisfied with the final inspection and services provided by Cat-Guard Manager, Jack E knowing I can call him for any reason to discuss the completed job