Catseye USA Reviews (%countItem)
Catseye USA Rating
Address: 15 Avenue E, Hopkinton, Massachusetts, United States, 01748-2210
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They seemed to have knowledgeable technicians who explained the type of traps they used and reason for placement. They did a good job reflooring our attic. The people are polite and responsive.
work was not finished after payment was made in full. I have called numerous times. They promised to call to reschedule but never do, and never call back.
Dear Sir or MadamIn response to the complaint filed by *** on July 21 2020 file no. ***; we sincerelyapologize for the inconvenience Miss *** has experienced. Although we did perform the servicesoutlined in our agreement with the customer, we realize based on the complaint that the customer wasunhappy. Upon receiving this complaint and speaking with Miss *** we understand that she believedthere were additional services to be performed. As such and in follow up to our conversation with Miss*** on July 21, 2020 we will be providing additional service on July 28th at no cost to the customer toensure her satisfaction. In the rare instance that a customer is unhappy upon our team performingservices, our operation and management teams review the account. It was upon this review that we madethe decision in the essence of the highest customer satisfaction to provide the additional service to Miss***, and hope that Miss *** will consider our services in the future.We are hopeful that this settles this matter and that this complaint will be closed.Once you have had an opportunity to review, please feel free to call me direct at *** or byemail *** directly with any questions.Sincerely,***Chief Financial OfficerVP of Human ResourcesCatseye
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The reason that I haven't responded yet is because the company has not completed the work. Contrary to what they are telling you, we are not satisfied. They have not been to the house for weeks. They finally put a trap yesterday and haven't been back to check on it. When I call, they give me the runaround, and try to pacify me. I have caught them in multiple untruths. We are really getting angry at this point. I would not recommend that company to anyone. I intend to go on their *** page when the work is finally done give my thoughts. Thank you for your time
Regards
Awesome company. Great communication and the staff know what they are doing!!!
My account was placed in collections. Cat eye had no reason to place my account in collections. Catseye did terrible work at my home. There manager *** came to my house and said it was terrible. It was so bad they gave me back half my money. Now they place my account in collections for the money they gave me back in the first place for terrible work. I gave them a chance to come fix it they never showed. I called many times and talked to a woman named ***. A manager has never called me back to resolve.
We are saddened that this customer was not satisfied with the work performed on his/her house. We have made attempts to satisfy the customer but, in the interest of having a good-faith relationship with the customer, we have decided to waive any and all outstanding balances as well as remove this customer from collections status. We have since spoken with the customer and they have accepted this resolution. We hope to move forward positively. Thank you for giving us this opportunity to resolve the matter and we wish the customer well.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
I entered into a contract with Catseye on 4/21/20 to have their system installed on my home and provided a deposit of $2,516.95. The scope of the work performed was to include mortaring of stones in my stacked stone foundation. On 4/23/20 2 workers from Catseye came out to start the installation. At the end of the day, they showed me the work and what they had done. I advised the workers that I was told that they would be re-mortaring the stones and instead they put the metal mesh over stones that needed to be repaired. The workers told me that they would patch a hole but since they were not mason's they could not repair the foundation. On 4/23/20 I sent an email to *** who I signed the contract with and told them that I was invoking my right of rescission, I also called the office number and spoke with *** and advised him of the same. On 4/24 I received a call from *** who identified himself as the regional manager and he attempted to assure me that the work would have been done correctly. I advised *** that I would be happy to pay for the days work and the materials for what was done. *** said he would send an invoice with the labor and would not have me pay for materials and he would prorate the pest control charge since they only came 1 day. I contacted *** again on 5/1/20 and advised him I still have not received a corrected invoice or credit to my credit card. *** said he would check with his CSR's and will call me back and as of today 5/5/20, I have yet to hear back from him. I would also like to mention when the gentlemen were doing the work on the morning of 4/23, I overheard 1 gentleman tell the other, "This is not a warranty job so just do the best you can", I did communicate this information to *** as well.
In response to the complaint filed by *** on May 5, 2020 file no. ***; we sincerely apologizefor the inconvenience Miss *** has experienced. Although we did perform a potion of the services thecustomer requested, it was during our provision of services that the customer requested that we stop andasked for resolution as the service we were providing was not what she had expected and believed thatwe were providing in our agreement with her. Unfortunately this request was not followed upappropriately on our side. The complaint to the Revdex.com is unfortunate, as we had beenattempting to contact Miss *** to resolve this matter in her favor. That being said today our team wasable to speak with Miss *** and we have apologized for not following up appropriately and have issueda refund of the monies that were paid to us, even though we had completed a portion of the agreed uponwork. In the rare instance that a customer is unhappy upon our team performing services, our operationand management teams review the account. It was upon this review that we made the decision in theessence of the highest customer satisfaction to issue a refund to miss ***, and hope that Miss *** willconsider our services in the future.We are hopeful that this settles this matter and that this complaint will be closed.Once you have had an opportunity to review, please feel free to call me direct at *** or byemail *** directly with any questions.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
I have used catseye for 2 different services because the sales person begged me to give him a second chance and billed his services as "platinum standard." The first service was a bat exclusion which I requested in September. To make a long story short, the bats were not out of my property until June. The amount of incompetence and disorganization that resulted in this situation is too stunning to recount here. Catseye then had the gall to call me to say my warranty had expired because it had been a year since the initial visit (as opposed to when the service was complete many many months later).
When I gave them a second chance at the pleading of the sales person, he sold me a "thorough start up visit" that would cover "any potential areas of weakness." This visit cost $531. When I got the invoice, it had a start and finish time on it and the technicians were there for 9 minutes total. I asked to cancel the service and they agreed in writing and took 8 weeks to refund my payment. I ultimately had to threaten to report them to the Revdex.com in order to get my refund.
In response to the customer review posted by this customer on January 3, 2020; we sincerely apologize for any inconvenience they experienced. We did, in fact, perform the services the customer requested. Subsequent to our provision of services, the customer requested a refund. In the rare instance that a customer requests a refund upon our team performing service, our operation and finance management teams review the request. It was upon this review that we made the decision in the essence of the highest customer satisfaction, and the hope that this customer will consider our services in the future that we provided the requested refund.
In this regard, the original refund request was for the amount $531, and this amount was refunded to them on 12/31/19. However, upon further review of the account we identified an additional amount of $159.52 that was to be refunded to the customer as the customer had requested to cancel our services this amount of $159.52 was refunded January 6, 2020. We want our customers to be satisfied with their experience with Catseye and we welcome another follow-up conversation with them.
Their trapping methods used for the base package effort are primitive; they used simple wooden mouse traps and set 100 around my house. I paid $900 for the base package and was signed up for their platinum package (approx $80 a month)-- but, they literally caught 3 baby mice at the end the base 2 weeks. I asked for a refund, but was told they would extend the trapping time for me as a first measure. When they caught nothing more and I asked for a refund again, I was told that they had already spent in labor (coming back for that extended time) what I would've received back as a refund. I refused to pay $80 a month for continued services through platinum when they got minimal results for my initial $900.
One good thing I can say is that a baby squirrel got caught in my basement and they immediately sent someone out to trap it for me. Also, customer service was great—but who cares about that when there are no results.
All in all, there's not much value in the base package. If you're going to go with this company, sign up for the platinum package and expect no results for the initial 2 week effort. I just wished I knew going in to expect this, I would have probably gone with another company that would’ve tried more advanced techniques up front.
Excellent service! Great daily reports, information, Will saved our life and our home from a raccoon who just wanted to say and live with us! We can sleep again. Knowledgeable, informative, and professional he helped us each step of the way. Would highly recommend to anyone.
Catseye came to home started job but never finished , then charged my credit card for complete job, was not satisfied with catseye , had to get another vender to finish job , catseye told me that I would not be billed but did any way and that credit would be issued , never got. they blame there credit card servicer
Dear Sir or Madam,
In response to complaint no. *** filed on 10/16/19 by ***.
We have been working with the ***'s directly regarding their account with us.
In this regard and in an effort to resolve this matter we have agreed to refund the ***s.
The agreed upon refund amount is $2,732. This amount will be refunded to the ***'s no later than November 1, 2019.
We appreciate Revdex.com's assistance and ***'s cooperation, please feel free to call or email me directly with any questions.
Thank you
***
***.Chief Financial OfficerVice President Human ResourcesCatseye USA | A Management Group
Cats eye owes me a $3000 reimbursement. I've made 5 phone inquiries as to the status of the payment. I was told twice it was being sent but I still have not received it. The only thing I got was an invoice for the same amount. I can recommend this company unless this matter is settled
We had already mailed the check out prior to this complaint being submitted. The customer has since confirmed with us his receipt of the check. We sincerely apologize for the delay and any subsequent inconvenience.
In July 2018, I prepaid for pest control service for 12 months (through June 2019). Since the beginning of 2019 however, it appears they changed something in their billing system and I started getting charged for monthly services. Each time I called/emailed and provided proof that I had prepaid. They would correct it until the next billing period. Despite their promises, they never corrected this and it became an ongoing issue. With my 2018-2019 agreement ending in June, I notified them that I do not wish to renew my service. Since then, they have sent emails and bills claiming I owe them for May and June services. I have emailed and called them but have not received an answer. Their last email states that I must resolve the balance on my account to avoid having the outstanding balance referred to a collection agency.
We are sincerely sorry for this issue within our billing system. We have located the problem and have taken steps to correct it. It was never our intent to "harass" this customer and are sorry for the inconvenience. We will happily refund the $95 that this customer is disputing.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
Catseye did a great job! They were responsive to my request for an assessment, very prompt (they came out the next day to start the project),the installers were professional, hardworking, friendly, did an incredible job and cleaned up everything. I would highly recommend Catseye!