Cattlemen's Steak House

Dear [redacted] , Thank You for your letter I received on April 8th, In reguards to the complaint you received from [redacted] Reff# [redacted] As you mentioned in your letter, there are two sides to every disputeWe do not recognize "Steal Today's Deal" & we do not do business with themOnce in a while we run a coupon in the Greeley Tribune & we only honor the original copy of the coupon, in order to keep honesty among our employee'sOur employee's are well trained & we pride ourselves on providing our guest's with quality food & service, we have done so for 52yrsEven though I Personally appreciate what my Manager Michelle does at Cattleman's & that she does a good jobWe do recognize the customer is always the king in our business & customer satisfaction is our top priorityEven though they are sometimes wrongIn closing please find a check for the disputed amount of $to Mr [redacted] ***I also hope the Mr [redacted] will consider visiting us againWith respect,Ali E***

Dear *** ***, Thank You for your letter I received on April 8th, In reguards to the complaint you received from *** *** Ref*As you mentioned in your letter, there are two sides to every disputeWe do not recognize "Steal Today's Deal" & we do not do
business with themOnce in a while we run a coupon in the Greeley Tribune & we only honor the original copy of the coupon, in order to keep honesty among our employee'sOur employee's are well trained & we pride ourselves on providing our guest's with quality food & service, we have done so for 52yrsEven though I Personally appreciate what my Manager Michelle does at Cattleman's & that she does a good jobWe do recognize the customer is always the king in our business & customer satisfaction is our top priorityEven though they are sometimes wrongIn closing please find a check for the disputed amount of $to Mr*** ***I also hope the Mr*** *** will consider visiting us again. With respect,Ali E***

Dear *** ***, Thank You for your letter I received on April 8th, In reguards to the complaint you received from *** *** Ref*As you mentioned in your letter, there are two sides to every disputeWe do not recognize "Steal Today's Deal" & we do not do business
with themOnce in a while we run a coupon in the Greeley Tribune & we only honor the original copy of the coupon, in order to keep honesty among our employee'sOur employee's are well trained & we pride ourselves on providing our guest's with quality food & service, we have done so for 52yrsEven though I Personally appreciate what my Manager Michelle does at Cattleman's & that she does a good jobWe do recognize the customer is always the king in our business & customer satisfaction is our top priorityEven though they are sometimes wrongIn closing please find a check for the disputed amount of $to Mr*** ***I also hope the Mr*** *** will consider visiting us again. With respect,Ali E***

I am rejecting the Cattleman's attempt to resolve the issue because it does not address the most important aspect of the complaint and that is the miscommunication with the Greeley TribuneThe Cattleman's acknowledged that they advertise using coupons thru the Greeley TribuneThe Greeley Tribune sent me one of those coupons to my personal email accountThe Cattleman's states they do business with the Greeley Tribune BUT NOT "Steal The Deal" Evidently the miscommunication problem is really that the Cattleman's does not know who they are doing business with! The "Steal The Deal" IS THE GREELEY TRIBUNES COUPON PROGRAM! I find it absurd that a business would pay for advertising via a discount coupon and then when it works perfectly by enticing a customer to come into the establishment and spending money they refuse the couponI don't want to be "The customer is king except he's wrong" I will again ask that the business acknowledge that they will change policy and/or advertising to prevent other people from being enticed into their business and being embarrassed and taken advantage of when they refuse the GREELEY TRIBUNE'S 'Steal The Deal" coupon