I have never had such an awful experience with a tax preparation serviceWe submitted all necessary paperwork to Cauley's a full month and a half in advance of the filing deadlineThe employee whom was handling our tax information had a family emergency and we received no communication from anyone at the accounting firm as to the status of our returnAfter reaching out multiple times to the CPA assigned to handle our return with no response we contacted the management at Cauley'sWe received only an "I'm sorry" response from the managementThere was no plan of action, no promise of getting our return completed on time and no attempt to make things rightThree days prior to the tax deadline we have been left to totally regroup with our returnAfter a full month and a week only a had been completed and they had the audacity to request payment of the fee for thatComplete lack of communication, managerial competence and principal is what you'll receive here
I have never had such an awful experience with a tax preparation serviceWe submitted all necessary paperwork to Cauley's a full month and a half in advance of the filing deadlineThe employee whom was handling our tax information had a family emergency and we received no communication from anyone at the accounting firm as to the status of our returnAfter reaching out multiple times to the CPA assigned to handle our return with no response we contacted the management at Cauley'sWe received only an "I'm sorry" response from the managementThere was no plan of action, no promise of getting our return completed on time and no attempt to make things rightThree days prior to the tax deadline we have been left to totally regroup with our returnAfter a full month and a week only a had been completed and they had the audacity to request payment of the fee for thatComplete lack of communication, managerial competence and principal is what you'll receive here