Causeway Ford Lincoln Mercury

I am rejecting this response because:
While Mr. [redacted]alled and apologized; the business still made calls about another car not in my name.  Also, it would be most helpful if the business could even do the simplest thing right -- in spelling my last name correctly.  It's the simple things that this business overlooks and doesn't seem to get --- simple mistakes make for the grander mistakes.  The offering was for me to come back; get my car detailed on them.  While I have a lot on my plate, there is no time to come in to get my car detailed.  It's also an embarrassment for me to even go back after accepting apology after apology from this establishment.  The way I was talked to by Bret was unacceptable -- responding to me when I stated I would not come back -- "good".  To make promise after promise is not worth much when the promises come up empty each time.

I apologized to Ms. [redacted] for the misunderstanding and instructed the employees involved in the proper way to help our customers with their concerns. We have been in business for 45 years in Manahawkin and our customer’s satisfaction is our main concern. I offered Ms. [redacted] compensation for her...

experience, but she has not accepted at this time. [redacted]

Review: I purchased a 2010 Mercury Milan in May 2013. I advised that there were issues with the transmission right away; the service department argued with me that there was nothing wrong; they tried to charge me for recall/warranty work in October 2013 when my brother got ahold of Ford and Ford stated it was covered; still Causeway stated service was eating the charge; although it was covered. They said this would fix the transmission problem. In February 2014, my car was brought back in for transmission issues. Causeway had the car for a month and a half and replaced the transmission. Last month, I put the car into reverse and when I took my foot off the gas, the car started moving forward. I was on a flat surface of a parking lot and this happened twice; I scheduled an appointment with Causeway and they stated they could not replicate this. Twice in the last year when scheduling appointments for oil changes, Causeway failed to place the sticker advising when to change the oil AND failed to reset the indicator. The first time, I paid Midas of Toms River to reset it and ensure the oil was changed. Last month, I called Causeway and spoke to [redacted], the Service Manager. He told me to come in and he was crediting me with what I paid Midas, he said he would be in by 7 AM that Friday for the appointment. I arrived at 7 am and asked for [redacted]; I was told he wasn't in. I was sent to [redacted] and [redacted] without asking me any questions sent me to [redacted]. When I told him that the sticker wasn't updated he cut me off and said, 'that's not a big deal". I told him no, it's not but not resetting my oil change indicator is, especially when I can't read my odometer. Every time I deal with Causeway it's nothing but a hassle. I don't know if it's because these men all have disdain for women; they never listen fully, they jump to their own conclusions of what you're going to say next; they make promises which are left empty.Desired Settlement: I was told at this unofficial appointment they would ensure my oil was changed and everything was topped off and that they would fill my gas tank for the inconvenience and that a $20.00 credit would be on file and that another family member's car would be taken off my account. The only thing they did was push buttons trying to reset the oil change indicator. They changed the sticker to reflect that I could drive another 8000 miles before changing my oil, which is a regular oil change, not synthetic. They owe me an apology for the way they treat me almost every time I come in! They need to start living up to promises. After I left I received a call from [redacted], although I mentioned over and over again to each person that I was there to see [redacted], he wasn't in is what I was told. [redacted] called me after I stormed out of the service area and then stated he was there the entire 20 minutes talking about football to Terry, which is more important than dealing with customers apparently.

Business

Response:

I apologized to Ms. [redacted] for the misunderstanding and instructed the employees involved in the proper way to help our customers with their concerns. We have been in business for 45 years in Manahawkin and our customer’s satisfaction is our main concern. I offered Ms. [redacted] compensation for her experience, but she has not accepted at this time. [redacted]

Consumer

Response:

I am rejecting this response because:

While Mr. [redacted]alled and apologized; the business still made calls about another car not in my name. Also, it would be most helpful if the business could even do the simplest thing right -- in spelling my last name correctly. It's the simple things that this business overlooks and doesn't seem to get --- simple mistakes make for the grander mistakes. The offering was for me to come back; get my car detailed on them. While I have a lot on my plate, there is no time to come in to get my car detailed. It's also an embarrassment for me to even go back after accepting apology after apology from this establishment. The way I was talked to by Bret was unacceptable -- responding to me when I stated I would not come back -- "good". To make promise after promise is not worth much when the promises come up empty each time.

Review: PURCHASED A USED CAR ON 6/8/2015. HAVE NOT RECEIVED THE TITLE OR NEW LICENCE PLATES YET. HAVE APPROACHED THE DEALERSHIP NUMEROUS TIMES BUT TO NO AVAIL. I HAVE BEEN ISSUED 2 TEMPORARY LICENCES . SINCE IT IS ILLEGAL TO ISSUE ANY MORE TEMPORARY LICENCES, THEY GAVE ME A NOTE TO PRESENT TO THE POLICE IF I WAS PULLED OVER FOR AN EXPIRED TEMPORARY LICENCE. THIS IS UNACCEPTABLE . THEY SHOULD NEVER SOLD ME THE CAR N THE FIRST PLACE IF THEY DIDN'T HAVE A TITLE TO IT!!Desired Settlement: THE TITLE TO MY CAR

Business

Response:

Response: My name is [redacted] General Sales Manager of Causeway Ford ,Lincoln Ref[redacted] . We sold a pre owned vehicle to [redacted] the title was issued wrong to us from [redacted] Motor company. We have been working with [redacted] Motor company to resolve the issue on the title and finally the assured us it will be sent to us in 10 day from 8/16/2015. plates and MV will be done on the spot for our customer. We will offer the customer a detail or tank of gas to make the customer happy again . Thank You [redacted] ###-###-####