I recently paid a bill at Kentucky Utilities in Richmond, KentuckyMy cousin had moved from her address and used my address for her cut off bill.When I went to pay my electric bill I grabbed the wrong bill and paid her cut off bill in the amount of $260.08.This was paid with a check from my checking account.When I realized what I had done and the amount I paid was not applied to my account but someone elseI go in person to KU and try to get them to apply the $to my account because I was sent a bill for $and some odd centsI have had to get heating assistance for a couple of my bills and tried to explain to KU that they should be able to apply the money to my accountThey said they couldn't My question to you is how can they allow someone to use your address to send their bill to without getting your permissionI have been virtually sick over this matter since it has happenedI realize it was my mistake but it was an honest oneWhy should my money go to pay a cut
New business acctThey admitted error of putting cancellation on our acct ("the system" did it)Now demanding I take 1000$ cash to a rite aid to pay I am a new business account began May 2nd (a 2+ year old business in new location)The service transferred from one restaurant to anotherThe meter is located inside our back doorPrevious tenant warned us of many troubles & to call KU about the verified vsestimated meter readingsI called & set up acct w/ my personal phone number and how exactly to get to our meter (we open days a week) so we can get verified and not estimated readingsCalled again once bc we watched technician drive away from backdoor w/o any attempt to contact or read meter correctlyWas told to call back after we receive billDid when we got an estimated billCalled back as was told "we just had a meeting and there will be no re-reads on estimations." Then she said, "Because of this account though, we'll send a technician out tomorrow to re-read and you'
Billing and service I am complaining due to the service provided by Kentucky UtilitiesI was late on My payment by mistake I thought I had scheduled it to be paid before I left for vacation and I failed to do so in the chaos of getting everything ready for vacationI was gone for a little over a week and when I returned had not realized the payment had not been made yet until I came home at lunch and my electric was off first off I was only days past due not excessive in my opinion most things days is your grace period and at that point you have a late fee not have service terminatedI have been a customer of KU since and have never had my service disconnected so it isn't like this is a thing with meTo add to this I have to pay a $fee to have them flip a switch back onThen to add on even more they now want a security deposit from me in the amount $due to disconnection again it was only days late and I was out of the country it was a simple overs
I requested to have my service transferred to another apartment via onlineThey did not transfer my service July 27I requested to have my service transferred to my new place of residence via onlineI received an email stating that my electric would not be on until the 29th,I called in concern and was told my electric would be on that dayI went to pay my electric bill and discovered two accounts and two billsI called and asked why I had two bills I transferred my serviceThey said I simply turned on another serviceWhen I went to their website it gives you three options move in, move out, and transferI did Transfer do not understand why they did not transfer the service and insist that I pay the billI have not lived in the apartment since July and should not be responsible for the bill that I asked to be transferred to the new apartmentI have called the landlord of my previous apartment and asked that the service be switched to their name advised by a KU representativ
I have paid my bills ontime and in full since owning my house at this location over a year agoMy average bill in for this time frame is $The lowest have been $and last month $I leave my windows open in fall and mild months of summer to cut back costsWhen I received my bill last month for $I was glad my efforts paid offJuly was a very mild monthWhen I recently received my current bill of $I was seriously concernedMy highest bills for summer or winter have been $and 218.73, neither even close to this billI have no AC unit issues with my homeWhen I called to have them explain this I spoke with a nice young lady named " [redacted] " she was very nice but said that the reason was that my bill was "estimated wrong" by their company and she could do nothing for me but that I could pay what I could and just let my bill go delinquent until I paid it offThat does not seem ethical or the correct way of handling what to me is an error on their
Double payment deducted in error, online payment system not working properly My acct #XXXXXXXXXXXX, I was double charged $on October 27th when I only authorized one payment I know I only submitted for one payment of $and have been having issues with the KU site, but no one seems to care I have reached out to KU and was informed that I was out of luck as it was processed and can't be undone even though it was a system error This is unacceptable for any company, let alone a company of this size They refuse to admit it was a system issue and not refund the $that was taken out of my account twice and they refuse to do any updates to a system they know has issues This is not the first time they have double deducted from a customers account and refuse to refund them back This company needs to be held accountable for their actions and pay back the double payment taken of $
Paid $on 2/19/to KUThe lady at the window asked me if I needed a receiptI said no, just as long as the payment was applied to the accountShe said okay so I leftThen I received a bill in the mail for $454.52, but I only owed half of thatThe lady at the window stole my payment moneyI would like something done about this!
I was $dollars behind on my bill, an they told me that my bill was coming out on the 29th of Nov an told me to pay the that I was behind an I paid the behind bill of dollars, an thought I was alright,then they came out an shut off my elect with a dying child that is living there that needed his oxygen machine an breathing machine an they have been told this for a long timei called them an they said they would not turn it back on until I paid them that was just due an after I paid the dollars I made an online prepay of for the 19th an they refused to take that as a payment to be taking out of my accountthen my daughter paid them an they told me it would cancel the online prepay, an what did they dothey took both payments an they refused to give it back to methen they turn around, made me prove it was paid out of my account when it went in on debit its automatic paid out of the account,had me an my daughter go to our banks an get proof it was pai
Hi, I called KU regarding our past due balance on our account for September totalling in the ball park of $and then the following bill of roughly $to be paid in October By as the bill states w disconnect possible ON Oct On Oct our utilities were cut offAfter I had talked with KU the month before explaining our situation w money, lost of job, inability to work at the time And that we would pay our bills but NEEDED time 7/I lost my job 7/I broke my ankle 7/I had surgery and almost died I weeks to weeks ago have been cleared to work I AM in the last stages of being hired as a school bus driver Which would allow us to pay our bills in full, but they still cut everything off after I had previously explained to them On top of this I never get a bill until it is a DISCONNECT notice which makes it hard to keep up WITHOUT having to pay late feesI don't feel I should have to pay a reconnection fee Which is not just bad business but unethica
Disrespectful and deceitful practices On 29Sepat my power was disconnected while at home with kids I have lived in my dwelling in for years with no problems Paying my bills on time and never an issue On this day, days after I had received a bill, and had it submitted in the mailbox they disconnect my services I call and they take my payment charge service fee Won't turn the power on for hours and then charge numerous other fees over a clerical issue on their part or the usps A security deposit after not missing their payments over the entirety of our relationship This is absurd practices When asked what happens to my check in the mail they were so eager to cash it and flaunt blatant robbery What a repulsive practice to a customer who hasn't been through this before I'm repulsed by the greedy and vile practices that they can impose on the "peasants" of a monopoly driven area
My service was interrupted and I did not know my service would be cut November and my service was cut off on November at 12:I hurriedly had to make a payment so I had a friend run over to a paying facility and made a paymentAfter I made a payment I called and they came out withing to minutes to turn it back onIt must have been a neighbor or someone in close proximity that does that in other wordsSo for that they charged me about approximately for the reconnect charge and because my service was interrupted, which was the first time ever they are charging me a deposit of which will be broken up in to a month payment processSo I made a payment in the beginning of January this month and now I'm suppose to pay another by January and I believe I still will owe over odd dollars after thatWowI don't see owe they expect me to pay for a deposit of which I shouldn't be charged for because I never received a notice that specified
New service has been connected at my home which is not occupied No power being used yet meter shows kWh being used On Friday, October 6th, technicians came to my home to install new service Upon completion of the installation, I was asked to power on the main breaker to check the indoor power After verifying power was present inside, I turned off the main breaker on the inside panel and the main breaker on the outside panel of my home The following day while working outside of my home (which is not occupied), I happened to glance up and notice the reading on my meter was XXXXX kWh How is it possible to use electricity when there is no power flowing through the home? I called residential services to report the problem and was told to call back on Tuesday, October 10th and customer service could further assist me I placed a call to residential customer service on October 10th and was transferred to several different locations before finally reaching a CSR who was willi
My bill is electronically paid and since they did not process my bill in the right amount of time my service was shut off in winter and I have children My service was shut off in winter without warning because of a mistake of the companies side my bill was paid and is always paid on time electronically and then when they found the problem they still told me pm for a reconnect and I have a year old and month old child it is in the afternoon now not to mention then food and things that can go bad in my refrigerator this is very poor service and a mistake by them should be corrected sooner
Electric shut off for a $overdue bill I currently am working out of town since October 31stApparently I had an outstanding balance of $and today 12/12/kentucky utilities shut off my electricSince I am currently in Pennsylvania I did not know about the outstanding balance My partner (whome is a nurse) called me after she got home from work telling me the power is outI immediately call ku at 5:pm make the $payment which is now going to be an additional $fine to turn the power back on The agent I talked too assured me the technician works until 11pm tonight and the power would be turned back on because we have an infant at home At 9pm I call ku back to get an update for when they would be at the house to turn the power back on, the agent told me they wouldn't be there till tomorrow When I told her about talking to an agent earlier she told me that unfortunately even though I have an infant at home nothing was going to be done tonight I am flabbergasted
The customer went to pay a bill on June 1, The customer paid more than the bill due, and the transaction was handled professionallyLater that day, the customer noticed some confusing verbage on the statementThe customer notified the company about the problem, but they said the verbage could not be changedThe consumer asked to speak with a supervisor, but the call was disconnected
I recently paid a bill at Kentucky Utilities in Richmond, KentuckyMy cousin had moved from her address and used my address for her cut off bill.When I went to pay my electric bill I grabbed the wrong bill and paid her cut off bill in the amount of $260.08.This was paid with a check from my checking account.When I realized what I had done and the amount I paid was not applied to my account but someone elseI go in person to KU and try to get them to apply the $to my account because I was sent a bill for $and some odd centsI have had to get heating assistance for a couple of my bills and tried to explain to KU that they should be able to apply the money to my accountThey said they couldn't My question to you is how can they allow someone to use your address to send their bill to without getting your permissionI have been virtually sick over this matter since it has happenedI realize it was my mistake but it was an honest oneWhy should my money go to pay a cut
New business acctThey admitted error of putting cancellation on our acct ("the system" did it)Now demanding I take 1000$ cash to a rite aid to pay I am a new business account began May 2nd (a 2+ year old business in new location)The service transferred from one restaurant to anotherThe meter is located inside our back doorPrevious tenant warned us of many troubles & to call KU about the verified vsestimated meter readingsI called & set up acct w/ my personal phone number and how exactly to get to our meter (we open days a week) so we can get verified and not estimated readingsCalled again once bc we watched technician drive away from backdoor w/o any attempt to contact or read meter correctlyWas told to call back after we receive billDid when we got an estimated billCalled back as was told "we just had a meeting and there will be no re-reads on estimations." Then she said, "Because of this account though, we'll send a technician out tomorrow to re-read and you'
Billing and service I am complaining due to the service provided by Kentucky UtilitiesI was late on My payment by mistake I thought I had scheduled it to be paid before I left for vacation and I failed to do so in the chaos of getting everything ready for vacationI was gone for a little over a week and when I returned had not realized the payment had not been made yet until I came home at lunch and my electric was off first off I was only days past due not excessive in my opinion most things days is your grace period and at that point you have a late fee not have service terminatedI have been a customer of KU since and have never had my service disconnected so it isn't like this is a thing with meTo add to this I have to pay a $fee to have them flip a switch back onThen to add on even more they now want a security deposit from me in the amount $due to disconnection again it was only days late and I was out of the country it was a simple overs
I requested to have my service transferred to another apartment via onlineThey did not transfer my service July 27I requested to have my service transferred to my new place of residence via onlineI received an email stating that my electric would not be on until the 29th,I called in concern and was told my electric would be on that dayI went to pay my electric bill and discovered two accounts and two billsI called and asked why I had two bills I transferred my serviceThey said I simply turned on another serviceWhen I went to their website it gives you three options move in, move out, and transferI did Transfer do not understand why they did not transfer the service and insist that I pay the billI have not lived in the apartment since July and should not be responsible for the bill that I asked to be transferred to the new apartmentI have called the landlord of my previous apartment and asked that the service be switched to their name advised by a KU representativ
I have paid my bills ontime and in full since owning my house at this location over a year agoMy average bill in for this time frame is $The lowest have been $and last month $I leave my windows open in fall and mild months of summer to cut back costsWhen I received my bill last month for $I was glad my efforts paid offJuly was a very mild monthWhen I recently received my current bill of $I was seriously concernedMy highest bills for summer or winter have been $and 218.73, neither even close to this billI have no AC unit issues with my homeWhen I called to have them explain this I spoke with a nice young lady named " [redacted] " she was very nice but said that the reason was that my bill was "estimated wrong" by their company and she could do nothing for me but that I could pay what I could and just let my bill go delinquent until I paid it offThat does not seem ethical or the correct way of handling what to me is an error on their
Double payment deducted in error, online payment system not working properly My acct #XXXXXXXXXXXX, I was double charged $on October 27th when I only authorized one payment I know I only submitted for one payment of $and have been having issues with the KU site, but no one seems to care I have reached out to KU and was informed that I was out of luck as it was processed and can't be undone even though it was a system error This is unacceptable for any company, let alone a company of this size They refuse to admit it was a system issue and not refund the $that was taken out of my account twice and they refuse to do any updates to a system they know has issues This is not the first time they have double deducted from a customers account and refuse to refund them back This company needs to be held accountable for their actions and pay back the double payment taken of $
Paid $on 2/19/to KUThe lady at the window asked me if I needed a receiptI said no, just as long as the payment was applied to the accountShe said okay so I leftThen I received a bill in the mail for $454.52, but I only owed half of thatThe lady at the window stole my payment moneyI would like something done about this!
I was $dollars behind on my bill, an they told me that my bill was coming out on the 29th of Nov an told me to pay the that I was behind an I paid the behind bill of dollars, an thought I was alright,then they came out an shut off my elect with a dying child that is living there that needed his oxygen machine an breathing machine an they have been told this for a long timei called them an they said they would not turn it back on until I paid them that was just due an after I paid the dollars I made an online prepay of for the 19th an they refused to take that as a payment to be taking out of my accountthen my daughter paid them an they told me it would cancel the online prepay, an what did they dothey took both payments an they refused to give it back to methen they turn around, made me prove it was paid out of my account when it went in on debit its automatic paid out of the account,had me an my daughter go to our banks an get proof it was pai
Hi, I called KU regarding our past due balance on our account for September totalling in the ball park of $and then the following bill of roughly $to be paid in October By as the bill states w disconnect possible ON Oct On Oct our utilities were cut offAfter I had talked with KU the month before explaining our situation w money, lost of job, inability to work at the time And that we would pay our bills but NEEDED time 7/I lost my job 7/I broke my ankle 7/I had surgery and almost died I weeks to weeks ago have been cleared to work I AM in the last stages of being hired as a school bus driver Which would allow us to pay our bills in full, but they still cut everything off after I had previously explained to them On top of this I never get a bill until it is a DISCONNECT notice which makes it hard to keep up WITHOUT having to pay late feesI don't feel I should have to pay a reconnection fee Which is not just bad business but unethica
Disrespectful and deceitful practices On 29Sepat my power was disconnected while at home with kids I have lived in my dwelling in for years with no problems Paying my bills on time and never an issue On this day, days after I had received a bill, and had it submitted in the mailbox they disconnect my services I call and they take my payment charge service fee Won't turn the power on for hours and then charge numerous other fees over a clerical issue on their part or the usps A security deposit after not missing their payments over the entirety of our relationship This is absurd practices When asked what happens to my check in the mail they were so eager to cash it and flaunt blatant robbery What a repulsive practice to a customer who hasn't been through this before I'm repulsed by the greedy and vile practices that they can impose on the "peasants" of a monopoly driven area
My service was interrupted and I did not know my service would be cut November and my service was cut off on November at 12:I hurriedly had to make a payment so I had a friend run over to a paying facility and made a paymentAfter I made a payment I called and they came out withing to minutes to turn it back onIt must have been a neighbor or someone in close proximity that does that in other wordsSo for that they charged me about approximately for the reconnect charge and because my service was interrupted, which was the first time ever they are charging me a deposit of which will be broken up in to a month payment processSo I made a payment in the beginning of January this month and now I'm suppose to pay another by January and I believe I still will owe over odd dollars after thatWowI don't see owe they expect me to pay for a deposit of which I shouldn't be charged for because I never received a notice that specified
New service has been connected at my home which is not occupied No power being used yet meter shows kWh being used On Friday, October 6th, technicians came to my home to install new service Upon completion of the installation, I was asked to power on the main breaker to check the indoor power After verifying power was present inside, I turned off the main breaker on the inside panel and the main breaker on the outside panel of my home The following day while working outside of my home (which is not occupied), I happened to glance up and notice the reading on my meter was XXXXX kWh How is it possible to use electricity when there is no power flowing through the home? I called residential services to report the problem and was told to call back on Tuesday, October 10th and customer service could further assist me I placed a call to residential customer service on October 10th and was transferred to several different locations before finally reaching a CSR who was willi
My bill is electronically paid and since they did not process my bill in the right amount of time my service was shut off in winter and I have children My service was shut off in winter without warning because of a mistake of the companies side my bill was paid and is always paid on time electronically and then when they found the problem they still told me pm for a reconnect and I have a year old and month old child it is in the afternoon now not to mention then food and things that can go bad in my refrigerator this is very poor service and a mistake by them should be corrected sooner
Electric shut off for a $overdue bill I currently am working out of town since October 31stApparently I had an outstanding balance of $and today 12/12/kentucky utilities shut off my electricSince I am currently in Pennsylvania I did not know about the outstanding balance My partner (whome is a nurse) called me after she got home from work telling me the power is outI immediately call ku at 5:pm make the $payment which is now going to be an additional $fine to turn the power back on The agent I talked too assured me the technician works until 11pm tonight and the power would be turned back on because we have an infant at home At 9pm I call ku back to get an update for when they would be at the house to turn the power back on, the agent told me they wouldn't be there till tomorrow When I told her about talking to an agent earlier she told me that unfortunately even though I have an infant at home nothing was going to be done tonight I am flabbergasted
The customer went to pay a bill on June 1, The customer paid more than the bill due, and the transaction was handled professionallyLater that day, the customer noticed some confusing verbage on the statementThe customer notified the company about the problem, but they said the verbage could not be changedThe consumer asked to speak with a supervisor, but the call was disconnected