Cavalier Motel

Revdex.com spoke with the business [redacted] said that this customer signed their policy stating there was a no refund policyShe can offer another night for the customer free of charge but she is not able to change the policy for one guest

This is a decieving offer made by the company.  I live over...

500 miles away and have no opportunity to take advantage of their offer.  They refuse to admit that they are the one's who misunderstood AFTER I pointed out they did not charge me for two nights.  Yes, I signed their second form (I bet they did not keep my first form of 1 night) at 11:00 pm after leaving another hotel and driving for 11 hours.  I was in town for TWO nights only, I WORKED on MONDAY making it impossble for me to ever imply that I wanted three nights.  I put the key in their drop box at 8:30 am on SUNDAY morning because I only intendeed to stay TWO nights.  This experience has soured me on what would have been an otherwise enjoyable trip to Richmond, VA and it will be a long time before I even consider coming back. This is the worst hotel from a customer service perspective I have ever dealth with.  All I want is a credit for one night.  Please let me know if there is any futher resolution to this matter.  I will next write the State Attorney General. Thanks,[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

[redacted] to this email is the confirmation that the customer originally checked in for three nights. The customer cannot be refund do to their policy even though he left early. He was charged for the amount of nights on his check in form.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Has the motel provided you with the first agreement that I signed for one night?  They charged originally for one night.  That is the error I caught.  That is when I said I would be staying for two nights (since I worked on Monday, there was never a word out of my mouth about saying I was staying three nights since that was never the plan, the car was rented, my wife worked, etc.).  They heard it as two more nights - yes - I signed a form (I guess, since I didn't get a copy).  But that was when I was tired - I signed the credit card receipt for two nights since I thought they had corrected the original mistake.
Please let me know if I need to contact the State Attorney General's office.
 
Thanks,
 
[redacted]
 
 
 
 
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

Revdex.com spoke with the business. [redacted] said that this customer signed their policy stating there was a no refund policy. She can offer another night for the customer free of charge but she is not able to change the policy for one guest.

Review: I stayed at the motel from July 18 to July 20th. When I registered I stated I was staying for two nights. They then charged me for one night. I said it was incorrect, I was staying for two nights. They then rebilled for two nights. When I received the credit card statement, they had billed me for three nights. Since English was not their primary language, it was obviously a communication problem. I contacted the hotel and they said they would not give me credit, even though I dropped off the key at 8:30am Sunday morning since I work on Monday (therefore it was impossible for me to ever stay three nights). They did offer me a free night for a future travel but since I live 500 miles away, that is an impossibility.Desired Settlement: Need refund of $57.00.

Business

Response:

Revdex.com spoke with the business. [redacted] said that this customer signed their policy stating there was a no refund policy. She can offer another night for the customer free of charge but she is not able to change the policy for one guest.

Consumer

Response:

This is a decieving offer made by the company. I live over 500 miles away and have no opportunity to take advantage of their offer. They refuse to admit that they are the one's who misunderstood AFTER I pointed out they did not charge me for two nights. Yes, I signed their second form (I bet they did not keep my first form of 1 night) at 11:00 pm after leaving another hotel and driving for 11 hours. I was in town for TWO nights only, I WORKED on MONDAY making it impossble for me to ever imply that I wanted three nights. I put the key in their drop box at 8:30 am on SUNDAY morning because I only intendeed to stay TWO nights. This experience has soured me on what would have been an otherwise enjoyable trip to Richmond, VA and it will be a long time before I even consider coming back. This is the worst hotel from a customer service perspective I have ever dealth with. All I want is a credit for one night. Please let me know if there is any futher resolution to this matter. I will next write the State Attorney General. Thanks,[redacted]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Business

Response:

[redacted] to this email is the confirmation that the customer originally checked in for three nights. The customer cannot be refund do to their policy even though he left early. He was charged for the amount of nights on his check in form.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Has the motel provided you with the first agreement that I signed for one night? They charged originally for one night. That is the error I caught. That is when I said I would be staying for two nights (since I worked on Monday, there was never a word out of my mouth about saying I was staying three nights since that was never the plan, the car was rented, my wife worked, etc.). They heard it as two more nights - yes - I signed a form (I guess, since I didn't get a copy). But that was when I was tired - I signed the credit card receipt for two nights since I thought they had corrected the original mistake. Please let me know if I need to contact the State Attorney General's office. Thanks, [redacted]

[Provide details of why you are not satisfied with this resolution.]

Regards,