Cavalluzzo

In June of 2013, [redacted] of Cavalluzzo LLC left a message for [redacted] to return the call [redacted] called back saying he was calling from the gym he had been attending [redacted] then started to ask about the plumbing concerns inside and throughout the [redacted] Building [redacted] stated that when it comes to plumbing he luckily only gets unit issues from time to timeHe said he handles units at his property and has a snake on hand for plumbing concerns [redacted] then started explaining how Cava-Clear, one of our many Eco-friendly products, would help keep all pipes clean on a preventative maintenance scheduleAfter explaining the product, [redacted] went over the discount offered of $per pound on starter kit sizes anywhere from pounds to a smaller pound size [redacted] said a pound container is too much just to see if a product works [redacted] explained to [redacted] that we were hosting trade shows in his state at the time and at these shows they do offer just a smaller pound size at the same discount price of $per pound for those that attend [redacted] offered the same option to [redacted] which he accepted [redacted] then gave [redacted] the proper shipping and billing address also stating that if [redacted] comes and suite # [redacted] is locked, they can bring it to suite#*** [redacted] then said that he appreciated the order and that he would check back in a month or two to check on resultsAfter mailing several copies of the invoice as well as a proof of deliver, we heard back from [redacted] on He tried telling [redacted] that he had more than boxes of cleaner from us [redacted] explained the order to [redacted] with proof that he had only received one twenty pound container from our company as promised at the time the order had been placed and that no payment has been made on it yet [redacted] then told [redacted] to shut up and ended the call on his own accountSince then we have sent several notifications, copies of the open invoice, as well as a proof of delivery for [redacted] ***'s records [redacted] ***'s open account is currently in collections accumulating late feesAll sales are final as stated during the time of any order placement as well as on each copy of our invoicesAs soon as [redacted] ***'s open invoice is paid in full, his account will then be closedIf [redacted] or any of our customers have any questions regarding their accounts, feel free to reach us during regular business hours Monday-Friday from 9am-4pm at ###-###-#### [redacted]

Revdex.com:At this time, I have not been contacted by Cavalluzzo, LLC regarding complaint ID [redacted] Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
At no time was there ever a "starter kit" discussed The product in question was presented by telephone as a "sample" In addition, the company has altered the quantity of their product and the balance on their original invoices Their original invoice and position was that they had sent lbs of their product Some time in the last year they have altered the invoice and quantity to be lbs I have both invoices in my possession The original was sent on 6/**/in the amount of $with a stated shipped quantity of lbs The second invoice was received on 11/**/and dated 6/**/in the amount of $with a stated quantity of lbs The first invoice has already been sent to the New York Attorney General's Office, Division of Consumer Fraud in late June or July of After reviewing the invoices and the response from the business, I will be sending the 2nd altered invoice to the New York Attorney General's office as well, along with a copy of this complaint and the responses
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In June of 2013, [redacted] of Cavalluzzo LLC left a message for [redacted] to return the call. [redacted] called back saying he was calling from the gym he had been attending. [redacted] then started to ask about the plumbing concerns inside and throughout the [redacted] Building. [redacted] stated that...

when it comes to plumbing he luckily only gets unit issues from time to time. He said he handles 26 units at his property and has a snake on hand for plumbing concerns. [redacted] then started explaining how Cava-Clear, one of our many Eco-friendly products, would help keep all pipes clean on a preventative maintenance schedule. After explaining the product, [redacted] went over the discount offered of $9.69 per pound on starter kit sizes anywhere from 200 pounds to a smaller 50 pound size. [redacted] said a 50 pound container is too much just to see if a product works. [redacted] explained to [redacted] that we were hosting trade shows in his state at the time and at these shows they do offer just a smaller 20 pound size at the same discount price of $9.69 per pound for those that attend. [redacted] offered the same option to [redacted] which he accepted. [redacted] then gave [redacted] the proper shipping and billing address also stating that if [redacted] comes and suite #[redacted] is locked, they can bring it to suite#[redacted]. [redacted] then said that he appreciated the order and that he would check back in a month or two to check on results. After mailing several copies of the invoice as well as a proof of deliver, we heard back from [redacted] on 7/**/13. He tried telling [redacted] that he had more than 3 boxes of cleaner from us. [redacted] explained the order to [redacted] with proof that he had only received one twenty pound container from our company as promised at the time the order had been placed and that no payment has been made on it yet. [redacted] then told [redacted] to shut up and ended the call on his own account. Since then we have sent several notifications, copies of the open invoice, as well as a proof of delivery for [redacted]'s records. [redacted]'s open account is currently in collections accumulating late fees. All sales are final as stated during the time of any order placement as well as on each copy of our invoices. As soon as [redacted]'s open invoice is paid in full, his account will then be closed. If [redacted] or any of our customers have any questions regarding their accounts, feel free to reach us during regular business hours Monday-Friday from 9am-4pm at ###-###-####.
[redacted]

Revdex.com:At this time, I have not been contacted by Cavalluzzo, LLC regarding complaint ID [redacted].  Sincerely,[redacted]

Review: I was contacted by a representative from this company about receiving a sample of their product. When I called to complain, I was told they would eliminate the shipping charges only and that I would be turned over for collection if I refused to pay. They refused to accept a return of the product as well. I was never told that I would be invoiced for this product, nor was I given any price, despite what the representative claims.Desired Settlement: I would like to see the invoice erased, no threat of collection and no further contact from this company.

Review: I have submitted a claim very similar to this a few months ago. Revdex.com assigned number was [redacted]. We have not heard back from the company ([redacted]) since that claim was made. We ([redacted]) have since had the exact same issue with Cavaluzzo LLC. They contacted the village hall office wanting to collect money for a product we "ordered" (invoice #[redacted]) which we did not. We sent the package back without even opening since this was in the same packaging as the Nationwide Environmental Services package. I called [redacted] at [redacted] at 1:50pm CST on 8-**-13. I tried to tell him the situation and he was persistent and never really let me get the story out before he was making false accusations about me "ordering" this product and it was due for immediate payment or there would be a collection agency involved. I never ordered this product. I've never heard of [redacted] prior to the phone call. I most certainly never heard of Cavaluzzo LLC until we received a package via UPS that we sent back. They say we owe $518.36 for something we never ordered and we rejected the shipment back to them. I don't know how or where they got our information but it is very frustrating dealing with them and they keep saying that this product was ordered.Desired Settlement: I would like to see this company shut down. I would like to see a letter from them saying the [redacted] is clear of all purchases and owe $0. I would like for myself or the [redacted] employees to quit getting collection calls and sales calls from these people. Thanks.

Consumer

Response:

[redacted]

At this time, I have not been contacted by Cavalluzzo, LLC regarding complaint ID[redacted]

Sincerely,

Review: On or about 6/**/13 I was called by telemarketer [redacted] of Cavalluzzo LLC. He wanted to send me a sample of drain cleaner from his company and I told him I would accept a sample. At no time did he explain pricing or that there would be an invoice at all. A few weeks later I received a 10 pound box of the product and an invoice for $130.76. I called the company and talked to [redacted] who claimed to be a supervisor. He told me that all sales were final and he would not accept a return of the product. He also told me I would be turned over for collection if the invoice was not paid in 30 days. After being rudely talked over and interrupted he hung up on me. I waited a while and called him back. He then offered to take the shipping charges off in the amount of 33.86. I got off the phone with him and talked to Madison County Assistant States Attorney [redacted] who suggested this could be a scam and that I contact the consumer Fraud Division of the New York Attorney Generals office, with whom I filed a complaint on 8/*/2003. On 11/**/14, I received another invoice from Cavalluzzo, LLC, only this time stating that I had ordered a 20 pund container of their product and that I was over past due. The alleged amount owed is now $305.66. I have had zero contact with this company since the summer of 2013 when I explained to them that I would not be paying for something I didn't agree to purchase.Desired Settlement: I would like to see the invoice erased, no threat of collection and no further contact from this company. I now intend to pursue legal action in order to put them out of business. I have contacted the City of LaVergne, TN which has also been defrauded by Cavalluzzo, LLC.

Business

Response:

In June of 2013, [redacted] of Cavalluzzo LLC left a message for [redacted] to return the call. [redacted] called back saying he was calling from the gym he had been attending. [redacted] then started to ask about the plumbing concerns inside and throughout the [redacted] Building. [redacted] stated that when it comes to plumbing he luckily only gets unit issues from time to time. He said he handles 26 units at his property and has a snake on hand for plumbing concerns. [redacted] then started explaining how Cava-Clear, one of our many Eco-friendly products, would help keep all pipes clean on a preventative maintenance schedule. After explaining the product, [redacted] went over the discount offered of $9.69 per pound on starter kit sizes anywhere from 200 pounds to a smaller 50 pound size. [redacted] said a 50 pound container is too much just to see if a product works. [redacted] explained to [redacted] that we were hosting trade shows in his state at the time and at these shows they do offer just a smaller 20 pound size at the same discount price of $9.69 per pound for those that attend. [redacted] offered the same option to [redacted] which he accepted. [redacted] then gave [redacted] the proper shipping and billing address also stating that if [redacted] comes and suite #[redacted] is locked, they can bring it to suite#[redacted] then said that he appreciated the order and that he would check back in a month or two to check on results. After mailing several copies of the invoice as well as a proof of deliver, we heard back from [redacted] on 7/**/13. He tried telling [redacted] that he had more than 3 boxes of cleaner from us. [redacted] explained the order to [redacted] with proof that he had only received one twenty pound container from our company as promised at the time the order had been placed and that no payment has been made on it yet. [redacted] then told [redacted] to shut up and ended the call on his own account. Since then we have sent several notifications, copies of the open invoice, as well as a proof of delivery for [redacted]'s records. [redacted]'s open account is currently in collections accumulating late fees. All sales are final as stated during the time of any order placement as well as on each copy of our invoices. As soon as [redacted]'s open invoice is paid in full, his account will then be closed. If [redacted] or any of our customers have any questions regarding their accounts, feel free to reach us during regular business hours Monday-Friday from 9am-4pm at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

At no time was there ever a "starter kit" discussed. The product in question was presented by telephone as a "sample". In addition, the company has altered the quantity of their product and the balance on their original invoices. Their original invoice and position was that they had sent 10 lbs of their product. Some time in the last year they have altered the invoice and quantity to be 20 lbs. I have both invoices in my possession. The original was sent on 6/**/2013 in the amount of $130.76 with a stated shipped quantity of 10 lbs. The second invoice was received on 11/**/2014 and dated 6/**/2013 in the amount of $305.66 with a stated quantity of 20 lbs. The first invoice has already been sent to the New York Attorney General's Office, Division of Consumer Fraud in late June or July of 2013. After reviewing the invoices and the response from the business, I will be sending the 2nd altered invoice to the New York Attorney General's office as well, along with a copy of this complaint and the responses.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Cavalluzzo, LLC regarding complaint ID [redacted]. Sincerely,[redacted]

Review: We received an unsolicited shipment from this company after one of their sales people was told that we were not interested. After many attempts to resolve this issue and receiving the threats of collection we have taken this step.Desired Settlement: We want a return shipping label and the bill of $128.76 stricken from their books immediately. We also request that no further contact be made to our employees by this company or any other they might change the name to.

Consumer

Response:

At this time, I have not been contacted by Cavalluzzo, LLC regarding complaint ID [redacted].

Sincerely,