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Cavalry Portfolio Services Reviews (3)

To Whom It May Concern, This is in response to *** *** claim# ***I will address the issues the Mr*** claims belowComplaint: My house was built in Answer: The home was completed on November 29, Complaint: Several attempts were made to contact Magic Plumbing with no
success
Answer: We have full time staff members that are in our office from 7:00am to 5:00pmWe have a fully automated phone system that allows our clients to reach anyone on the directory and they can leave a message on the main line alsoI have contacted every staff member and they have not received any message from Mr***Mr *** claims "I left several messages for the sales rep and never received a return call"Why doesn't Mr*** leave the "sales rep's" name in this complaint to the Revdex.com? Perhaps because he never contacted oneComplaint: My builder informed me that due to the issues they had with Magic Plumbing that they no longer used themAnswer: The reason why Eaglewood Homes (Builder of Mr*** home) does not do work with Magic Plumbing anymore is because Magic Plumbing no longer does work in Twin FallsThere were no problems with quality or workmanship but rather Magic Plumbing no longer travel to Twin Falls for new construction homesHowever, we do still service our clients that have existing warrantiesComplaint: He gave me his contact guy with Magic Plumbing and I called that guy and left a messageNOBODY RETURNED MY CALLS!! Answer: The reason Mr*** didn't receive a call back was probably because he called an employee's personal phone who no longer works for Magic Plumbing, instead of calling the office phone numberComplaint: if the pump was not under warranty, that we would have to pay the $for a new pumpAnswer: The liberty pump has a year warrantyThe clip below is from the Liberty website ( www.libertypumps.com) and clearly shows that there is a three (3) year warranty, which would expire on 11/29/Obviously the "local plumber" that was contacted by Mr*** does not have good product knowledge of Liberty Pumps
Response: Magic Plumbing has not been contacted by Mr***Magic Plumbing will not pay $for services to fix the sump pumpMagic Plumbing will not pay $for a pump that is still under warrantyMagic Plumbing's warranty is one-year from the final date of work performed, which is industry standard for all sub-contractorsOn said date of suspected pump failure, Magic Plumbing's warranty had already been expired by one yearMagic Plumbing will respond to any future plumbing issues, given a phone call is made to our office numberIf said pump is "bad" as indicated by Mr***, this in no way incriminates Magic Plumbing as installing the pump incorrectMagic Plumbing corrected prior over-flow, hot/cold issue and hose bib leak without invoicing Mr***, demonstrating that Magic Plumbing did indeed meet Mr***'s request to warranty our products and installation for the warranty durationExpectation: Mr*** and the Revdex.com accept this explanation as true and accurate or respond to Magic Plumbing within days of emailed receipt as to reasons whyAny final posting on the Revdex.com website without Magic Plumbing's response will be considered slander and will be addressed by Magic Plumbing's legal counsel
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

To Whom It May Concern,This is in response to *** *** claim # ***I will address the issues the Mr.*** claims below.Complaint: Problem occurred 11/6/15.Answer: AgreedComplaint: Problems with plumbing installation and merchandise.Answer: Problem in NOT with installationThe problem
is with the garbage disposalItmay or may not be defectiveHowever, the garbage disposal is provided by the builder, HubbleHomes and NOT Magic Plumbing.Complaint: No response from plumbing company for resolution.Answer: We have full time staff members that are in our office from 7:00am to 5:00pm.We have a fully automated phone system that allows our clients to reach anyone on thedirectory and they can leave a message on the main line alsoI have contacted every staffmember and they have talked to Mr***Jessica talked to Mr*** on 12/21/15about this issue.Complaint: I haven't heard back from this company in almost months.Answer: The problem occurred on November 6thAt the time the Complaint was filed withthe Revdex.com on December 21, only six weeks had past from the time of the issue occurring, letalone communication with Magic Plumbing.Response: Magic Plumbing has not been contacted by Mr*** on the dates asindicatedMagic Plumbing has directed Mr*** to contact Hubble Homes to open a WorkOrder claim through themThis is a requirement that Hubble Homes places on all of the subcontractorsthat work with them, including Magic PlumbingThis allows Hubble Home the abilityto track any issues that pertain to each home and their clientsAdditionally, Hubble Homesprovjded the garbage disposal that we installIf the garbage disposal is defective, HubbleHomes will have to provide a disposal for us to replace it withAs you can see, we are notwilling to help out Mr*** and stand behind our warranty.Expectation: Mr*** must do as directed and contact Hubble Homes and begin a claimwith them.Erin W***Owner - Magic Plumbing

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? I am going to respond to each complaint that Mr W*** replied to
Complaint #1- Seems like we both agree that my house was completed in
Complaint #2- My first call to CHRIS at Magic Plumbing (option on the automated calling system) was on november 27th at 9:am, at which point I left a detailed message? I called again on November 30th- the first at 12:pm with no message left and again at 2:pm with a message left againI called again on Dec 1st at 10:am with no message leftAt 10:I called and left a message with PETE, the contact that my builder had used in the pastI have the dates and times of the phone calls still in my cell phone call logClearly this more than enough of a valid attempt at contacting Magic Plumbing.? Complaint #3- I had several problems with Magic Plumbing's workmanship on my new home that required several visits to fix.?
Complaint #4- Unsure if "PETE" whom I did call is still an employee with Magic PlumbingOf note, there is a PETE as one of the options on the automated calling system at Magic PlumbingI am assuming this is the same person
Complaint #5- The information and website about liberty pumps that you shared is neat and informative, but unfortunately Magic Plumbing's plumber installed a Zoeller pump in my house? I know this due to the fact I was standing next to the plumber whom I had called to come fix the pumpWhen he removed the sump pump, he identified it as a ZoellerSo if Magic Plumbing's ? records indicate that a Liberty pump was installed, yet Magic Plumbing's plumber installed a Zoeller, this is concerning to say the least
Response- The sump pump was found to be out of date warranty by a Zoeller rep at Robertson's plumbing in Twin Falls, where the pump was taken toRobertson's indicated that if Magic Plumbing would provide the original sales receipt for the pump, that the warranty was still probably good (as the pump has been installed for less than years)? I feel that having Magic Plumbing submit the original receipt for the Zoeller pump that their plumber installed to Robertson's in Twin Falls would be a resolution of this matter and I would then consider the matter closedIt is my hope that Magic Plumbing would be willing to provide the information needed to help resolve this matter
Regards,*** ***

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