Cavco Industries, Inc.

5,7,16
Phil from Cavco came to see the flooring on 5/4/16.  He did not present any solutions for us except to replace the areas that are bubbling.  He indicated that he would contact the manufactory and have someone come and inspect the floor and give us a call on 5/5/16 to let us know when we could expect someone.  He haven't heard from him or anyone else since.
 
Please contact us to let us know what to expect??
Thanks
Owen & [redacted]
Case #[redacted]

RevDex.com4428 N.12'h. StreetPhoenix, AZ. 85014ID: #[redacted]I Owens [redacted] 5/13/2016Dear Conciliation & Engagement Specialist:This is a follow  up letter to our original response sent to you on 4/29/2016I met with  Mr. and Mrs. [redacted] on 5/4/2016 at their home. They showed me 8 tiles that showed signs of delamination. I asked them why they had not replaced the tiles with the replacement  tiles we provided them  along with the $200.00 we gave them for the labor cost of installation. Mrs. [redacted] stated they could not find anyone to install the tile for the amount of $200.00 I told them I could provide them a contractor of ours that would do the work for $200.00. Mrs. [redacted] then stated, what about the rest ofthe tiles in the home. I ask her what  was wrong with rest of the tile because I could not see any issues with  it. She said it had something  coming off it that causes their socks and Swiffer cleaner to turn black.I could not see anything black but agreed to ask the Manufacture of the tile to inspect the tile for them.I've made contact with manufactures of the tile. They have agreed to inspect the tile and will call Mr. and Mrs. [redacted] to schedule the appointment.
Phil C[redacted]Cavco Industries,Inc.[redacted]Goodyear, AZ. 85338Phone ####-###-####

RevDex.com4428 N. 12th. StreetPhoenix, AZ. 85014
 4/29/2016 I.D.#[redacted]
Dear Conciliation  & Engagement Specialist:
On or around March 02, 2016 customer [redacted] contacted our office. She stated the flooring in her home (approximately 15 tiles)...

was peeling. We explained to Mrs. [redacted], her home was out of warranty by over two  years. Purchase Date 10/17/2013.As a courtesy we offered her replacement  tile and glue at no charge. (20 tiles)What she failed to mention in her letter  was that we also gave her $200.00 to have the tile replaced. (Please see attachment,Release form Dated 3-25-2016)We have not received any correspondence  from Mr. or Mrs. [redacted] concerning this matter prior to receiving these letters,from the Revdex.com or the letter from the Office Of The Arizona Attorney General.We contacted  Mr. and Mrs. [redacted] yesterday (04-28-2016)  we have a scheduled appointment to inspect the flooring in their home on Wednesday, May 04-2016. We will send a letter  to your office with our plan of resolution after the inspection is conducted.Phil C[redacted]Cavco Industries, Inc.1366 S. Litchfield  Rd., Building #6Goodyear, AZ. 85338###-###-####