Cave Organ Co

This merchant has been removed from our system and will not be emailed or contacted againWe have spoken to the representative that emailed the merchantThis will not happen again and we apologize for any inconvenience

As per Risk, Ken spoke with the merchant on and advised that the account will be up to review for release as of There were several charge backs on the account, however as of there has not been any charge backs reported, so on 08/ [redacted] he will review the account again for release the held funds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It's been months now and they never released any single centavo to usThey closed our account and got our money This [redacted] company and National Bank Card have very poor customer service and no proper accounting All our chargebacks were already resolved and all the shipments have been delivered Where is our money now??? They told us that they will release our money today July **, 2015, but they didn't release These companies have same addresses and same P.O Box addresses only No office address to go and complain Please be careful with these companies Please Business Bureau help us, we need the money for our business, paying our manufacturers and suppliers We don't know what kind of people we are dealing with these companies Why they don't release our money? Too many questions they can't answerPlease check the attached file of Paid transactions from [redacted] with total amount of $32,If they are holding the chargebacks they can keep it but please release the cleared transactionsmonths is too long to hold our money Plus they told us they will released our money today but did not do it Please help us Business bureau Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This Merchant called our office November [redacted] regarding their October month end processing feesOur representative explained their fees and went over their statement with the merchantWe then refunded the merchant for her month end fees and waived the fees on the account for the next three months The merchant requested to have her account closedHer account has been closedAll equipment purchased through National Bankcard has a day return policyWe can not refund the merchant for the terminal cost because the terminal was purchased over months ago

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***