Caveman Chefs

Thanks for your inquiry into this matter To put things simply the client never requested low sodium meals The client did however request a specific type of salt which we were happy to accommodate Not only did the client fail to request low sodium meals, she actually requested a specific type of sodium Due to the volume of the order, the location of the delivery, and our experience with chargebacks we decided to proceed with caution with this client We sent a credit card authorization form, which she agreed to sign See belowDo to the perishable nature of our service, people’s personal opinions about flavor, and articles like this https://therooster.com/blog/how-eat-free-entire-month-without-breaking-any-lawsW...⇄ do not offer refunds once the purchase has been completed http://www.cavemanchefs.com/terms-conditions/Mrs [redacted] contacted me directly when she received her meals and accepted responsibility for not communicating she needed low sodium meals She stated she enjoyed the combination of foods, but thought they were too salty She then stated she wished she’d ordered less meals so that she could’ve tried them first Do the circumstances out of my control I extended her 10% discount on her next purchase This call was followed by another call to customer service the following day In this session they demanded additional meals at no cost or they threatened to contact the DENVER Revdex.comTo make a long story short, she ordered meals, they were created, shipped and delivered We have been in business since and have never received such a complaint We have however been takin advantage of, via large orders, and chargebacks I hope that this will be quickly resolve Thanks tbe following notes are from our salesperson Jake G*** I used the utmost care in setting up this order.The client's daughter called to talk about an order 2/around pmShe left a phone number to reach [redacted] I left two messges for [redacted] , one at about 3:pm, and one about 5:30pm[redacted] called back around 9:25pm on 3/and we talked for about an hour and a half about the various options she could chooseI continuously asked [redacted] if she'd like a low sodium or no s odium meal plan, making it an option she could chooseShe refused the offer multiple times.We came to a conclusion to prepare meals at a 10% discount, of them breakfast (oustide of our service) to ship the following week.I was immediately nervous about taking this business, as the client waffled on what they wanted at least times during the initial saleShe wasn't sure on meal count, or what restrictions she wanted setUltimately she made the choice to have as many meals as possible shipped at once to get the shipping cost down.As soon as the call was over (pm Denver time) she called back and demanded we set her meals for free pickup in OHI exlained that we have no pickup locations in OhioShe threatened immediately that "If I find there is a pickup location in Ohio, I want a full refund".When CavemanChefs finally agreed to accept [redacted] 's business, we decided it would be best to get a waiver signedShe agreed to signing the waiver but added the additional stipulation of Himalayan SaltI confirmed this detail with the chefs, and we processed payment then

Thanks for your inquiry into this matter.  To put things simply the client never requested low sodium meals.  The client did however request a specific type of salt which we were happy to accommodate.  Not only did the client fail to request low sodium meals, she actually...

requested a specific type of sodium.  Due to the volume of the order, the location of the delivery, and our experience with chargebacks we decided to proceed with caution with this client.  We sent a credit card authorization form, which she agreed to sign.  See below. Do to the perishable nature of our service, people’s personal opinions about flavor, and articles like this https://therooster.com/blog/how-eat-free-entire-month-without-breaking-any-lawsW...⇄ do not offer refunds once the purchase has been completed.  http://www.cavemanchefs.com/terms-conditions/Mrs. [redacted] contacted me directly when she received her meals and accepted responsibility for not communicating she needed low sodium meals.  She stated she enjoyed the combination of foods, but thought they were too salty.  She then stated she wished she’d ordered less meals so that she could’ve tried them first.  Do the circumstances out of my control I extended her 10% discount on her next purchase.  This call was followed by another call to customer service the following day.  In this session they demanded 21 additional meals at no cost or they threatened to contact the DENVER Revdex.com. To make a long story short, she ordered 42 meals, they were created, shipped and delivered.   We have been in business since 2014 and have never received such a complaint.  We have however been takin advantage of, via large orders, and chargebacks.  I hope that this will be quickly resolve.  Thanks tbe following notes are from our salesperson Jake G[redacted]   I used the utmost care in setting up this order.The client's daughter called to talk about an order 2/13 around 3 pm. She left a phone number to reach [redacted]. I left two messges for [redacted], one at about 3:10 pm, and one about 5:30pm.[redacted] called back around 9:25pm on 3/13 and we talked for about an hour and a half about the various options she could choose. I continuously asked [redacted] if she'd like a low sodium or no s odium meal plan, making it an option she could choose. She refused the offer multiple times.We came to a conclusion to prepare 42 meals at a 10% discount, 14 of them breakfast (oustide of our normal service) to ship the following week.I was immediately nervous about taking this business, as the client waffled on what they wanted at least 4 times during the initial sale. She wasn't sure on meal count, or what restrictions she wanted set. Ultimately she made the choice to have as many meals as possible shipped at once to get the shipping cost down.As soon as the call was over (11 pm Denver time) she called back and demanded we set her meals for free pickup in OH. I exlained that we have no pickup locations in Ohio. She threatened immediately that "If I find there is a pickup location in Ohio, I want a full refund".When CavemanChefs finally agreed to accept [redacted]'s business, we decided it would be best to get a waiver signed. She agreed to signing the waiver but added the additional stipulation of Himalayan Salt. I confirmed this detail with the chefs, and we processed payment then.