Complaint: [redacted]
I am rejecting this response because:1-Mr. [redacted] statement is inaccurate. I did bring a check with me from RBFCU, and I still have that check to prove that. the...
other thing is why did they request a loan from RBFCU if I already have a check from them?That only indicates that Cavender Toyota didn't even look at the check, instead, they sent the loan application to all their lenders which was not approved by me. they made sign a paper to authorize them to run my credit, but the deal wasthey only to run my credit through SACU, but they decided to run my credit many times.
2-I didn't ask Cavender Toyota to get me a better deal,they offered me that. Also I wasn't in a hurry to buy the car the same day, I could've waited till Tuesday 6/5 to have them verify my check with my bank and pick up the car.Cavender Toyota rushed through the process and disregarded my credit, Now all I want from Cavender Toyota is to remove those unauthorized credit inquires.
Regards,
[redacted]
[redacted], The complaint has been resolved. We just agreed to disagree. I canceled my warranty and it will be reimbursed to me in 4 weeks. Thank you for your help. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please assure Mr.[redacted] that Cavender Toyota is available, at his convenience, to work out the particular details of a transaction for the Tundra vehicle they desire. We understand and acknowledge that Mr. [redacted] purchased a vehicle that did not totally satisfy his list of desired features. In our previous response we explained that a Tundra configured as requested was not available in our region. Mr. [redacted] indicated in his latest response that he is willing to consider purchasing a 4X4 Tundra SR Double Cab with the 5.7L engine with the work package. This vehicle can be placed on a special order. With a little flexibility on his part and a lot of flexibility on our part, I’m sure we can find some common ground. I will have our Owner Experience Director, Mr. [redacted], reach out to Mr. [redacted] to set an appointment at Cavender Toyota so the terms and conditions can be set out. Unknown variables do not allow us to provide those details in this response. Rest assured that we will find a way to make Confidence Happen.[redacted]General Manager
Complaint: [redacted]
I am rejecting this response because:We have not reached an agreement. The offer presented to me is not acceptable. Please do not close this case.
Regards,
[redacted]
To Whom It May Concern, On Friday, the 7th ofAugust, Ms. [redacted] purchased a 2012 Nissan Rouge. Ms.[redacted] purchased an optional extended service agreement which was itemizedon the original sales contract. The vehicle was never represented ashaving any remaining...
manufactures warranty. The vehicle’s “in service” date wasused to disclose there was no factory warranty remaining on vehicleduring. All finance terms including interest rate were disclosed at thetime of purchase and listed clearly on the sales contract in accordance withall federal Truth-In-Lending laws and finance guidelines set forth by thestate. After the contract was sent tothe bank for funding we were informed that based on a poor repayment historythe bank would only be willing to fund a loan to value ratio that would notallow for the financing an option extended service agreement. Ms. [redacted] was contactedduring the week of Mon 8/10/15 to come back to the dealership to review herfinance options. On Saturday August 15th Ms. [redacted] came to thedealership to discuss the parameters of her approval. She was notifiedthat the lending institution restricted her loan-to-value therefore notallowing room to finance an optional extended service agreement. Mrs. [redacted] was givenseveral options: 1. Re-contract with a down pymt large enough to allow for anoptional extended service agreement, 2. Re-contract with no additional cashwithout the optional extended service agreement. 3. Re-contract the vehiclewithout an optional extended service agreement and purchase the optionalextended service agreement separate from the vehicle purchase contract withCavender Toyota’s “service agreement payment plan” 4.Terminate thecontract and return the vehicle. Re-contracting per the lenderguidelines would have lowered the Ms. [redacted]’s payments by $50 a month(for 72mo.), choosing to purchase the option extended service agreement withCavender Toyota’s “service agreement payment plan would cost $100 a month for18 months. The net result would be a total monthly payment that would be $50higher than the original contract for the 1st 18 months and $50lower for the final 54mo of the contract. The re-contract would result in a netsavings of $2,700 over the life of the contract. Ms. [redacted] told her financemanager that she would not make a larger cash down pymt, pay a higher monthlypayment nor buy the vehicle without the extended service coverage. Cavender Toyota then lowered the originally contracted and mutually agreed uponsales price to allow Ms. [redacted] to purchase her optional extended serviceagreement as part of her purchase contract. Cavender Toyota exceededexpectations by lowering Ms. [redacted]’s original contracted payment from$443 for 72 months to $393 for 72 months including the optional extendedservice contract saving Mrs. [redacted] a total of $3,600 over the term of herloan if paid as agreed.
To whom it may concern:On August 12, 2015, Ms. [redacted] and Mr. [redacted]purchased a 2015 Toyota Tundra from Cavender Toyota. They traded in a 2014Chevrolet Malibu that was financed through Ally Financial Corp. Cavender Toyotacalled to verify the net payoff due on said vehicle. Mr. and Ms....
[redacted]pointed out that the payoff was incorrect, at which point Cavender personnelcalled Ally to re-confirm the payoff amount. Ally verified the original figurewhich was used to complete the sale. On September 1, 2015, Ms. [redacted] tried tomake a payment on her 2014 Chevrolet Cruze, also financed through AllyFinancial, and was told that the vehicle had been paid off by Cavender Toyota.The payoff on the Cruze was approx. $4100 less than the amount due on theMalibu. After an internal review of the facts of the deal, it became clear thatCavender Toyota had paid off the wrong vehicle for the wrong amount, ourmistake. Cavender personnel acknowledged that Mr. & Ms. [redacted] voicedtheir concerns several times regarding the payoff amount. In the interest ofcustomer satisfaction, Cavender Toyota accepted full responsibility for theerror and paid off the additional $4100 due on the Malibu and worked with AllyFinancial to reinstate the loan on the Cruze. Mr. and Ms. [redacted] are satisfied with the manner in which this wasresolved. Thank you,Marion Palmore us why here...
Complaint: [redacted]
I am rejecting this response because:1-Mr. [redacted] statement is inaccurate. I did bring a check with me from RBFCU, and I still have that check to prove that. the...
other thing is why did they request a loan from RBFCU if I already have a check from them?That only indicates that Cavender Toyota didn't even look at the check, instead, they sent the loan application to all their lenders which was not approved by me. they made sign a paper to authorize them to run my credit, but the deal wasthey only to run my credit through SACU, but they decided to run my credit many times.
2-I didn't ask Cavender Toyota to get me a better deal,they offered me that. Also I wasn't in a hurry to buy the car the same day, I could've waited till Tuesday 6/5 to have them verify my check with my bank and pick up the car.Cavender Toyota rushed through the process and disregarded my credit, Now all I want from Cavender Toyota is to remove those unauthorized credit inquires.
Regards,
[redacted]
[redacted], The complaint has been resolved. We just agreed to disagree. I canceled my warranty and it will be reimbursed to me in 4 weeks. Thank you for your help. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please assure Mr.[redacted] that Cavender Toyota is available, at his convenience, to work out the particular details of a transaction for the Tundra vehicle they desire. We understand and acknowledge that Mr. [redacted] purchased a vehicle that did not totally satisfy his list of desired features. In our previous response we explained that a Tundra configured as requested was not available in our region. Mr. [redacted] indicated in his latest response that he is willing to consider purchasing a 4X4 Tundra SR Double Cab with the 5.7L engine with the work package. This vehicle can be placed on a special order. With a little flexibility on his part and a lot of flexibility on our part, I’m sure we can find some common ground. I will have our Owner Experience Director, Mr. [redacted], reach out to Mr. [redacted] to set an appointment at Cavender Toyota so the terms and conditions can be set out. Unknown variables do not allow us to provide those details in this response. Rest assured that we will find a way to make Confidence Happen.[redacted]General Manager
Complaint: [redacted]
I am rejecting this response because:We have not reached an agreement. The offer presented to me is not acceptable. Please do not close this case.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:At no time did they ever off me the vehicle at the $10,791 price.
Regards,
[redacted]
To Whom It May Concern, On Friday, the 7th ofAugust, Ms. [redacted] purchased a 2012 Nissan Rouge. Ms.[redacted] purchased an optional extended service agreement which was itemizedon the original sales contract. The vehicle was never represented ashaving any remaining...
manufactures warranty. The vehicle’s “in service” date wasused to disclose there was no factory warranty remaining on vehicleduring. All finance terms including interest rate were disclosed at thetime of purchase and listed clearly on the sales contract in accordance withall federal Truth-In-Lending laws and finance guidelines set forth by thestate. After the contract was sent tothe bank for funding we were informed that based on a poor repayment historythe bank would only be willing to fund a loan to value ratio that would notallow for the financing an option extended service agreement. Ms. [redacted] was contactedduring the week of Mon 8/10/15 to come back to the dealership to review herfinance options. On Saturday August 15th Ms. [redacted] came to thedealership to discuss the parameters of her approval. She was notifiedthat the lending institution restricted her loan-to-value therefore notallowing room to finance an optional extended service agreement. Mrs. [redacted] was givenseveral options: 1. Re-contract with a down pymt large enough to allow for anoptional extended service agreement, 2. Re-contract with no additional cashwithout the optional extended service agreement. 3. Re-contract the vehiclewithout an optional extended service agreement and purchase the optionalextended service agreement separate from the vehicle purchase contract withCavender Toyota’s “service agreement payment plan” 4.Terminate thecontract and return the vehicle. Re-contracting per the lenderguidelines would have lowered the Ms. [redacted]’s payments by $50 a month(for 72mo.), choosing to purchase the option extended service agreement withCavender Toyota’s “service agreement payment plan would cost $100 a month for18 months. The net result would be a total monthly payment that would be $50higher than the original contract for the 1st 18 months and $50lower for the final 54mo of the contract. The re-contract would result in a netsavings of $2,700 over the life of the contract. Ms. [redacted] told her financemanager that she would not make a larger cash down pymt, pay a higher monthlypayment nor buy the vehicle without the extended service coverage. Cavender Toyota then lowered the originally contracted and mutually agreed uponsales price to allow Ms. [redacted] to purchase her optional extended serviceagreement as part of her purchase contract. Cavender Toyota exceededexpectations by lowering Ms. [redacted]’s original contracted payment from$443 for 72 months to $393 for 72 months including the optional extendedservice contract saving Mrs. [redacted] a total of $3,600 over the term of herloan if paid as agreed.
To whom it may concern:On August 12, 2015, Ms. [redacted] and Mr. [redacted]purchased a 2015 Toyota Tundra from Cavender Toyota. They traded in a 2014Chevrolet Malibu that was financed through Ally Financial Corp. Cavender Toyotacalled to verify the net payoff due on said vehicle. Mr. and Ms....
[redacted]pointed out that the payoff was incorrect, at which point Cavender personnelcalled Ally to re-confirm the payoff amount. Ally verified the original figurewhich was used to complete the sale. On September 1, 2015, Ms. [redacted] tried tomake a payment on her 2014 Chevrolet Cruze, also financed through AllyFinancial, and was told that the vehicle had been paid off by Cavender Toyota.The payoff on the Cruze was approx. $4100 less than the amount due on theMalibu. After an internal review of the facts of the deal, it became clear thatCavender Toyota had paid off the wrong vehicle for the wrong amount, ourmistake. Cavender personnel acknowledged that Mr. & Ms. [redacted] voicedtheir concerns several times regarding the payoff amount. In the interest ofcustomer satisfaction, Cavender Toyota accepted full responsibility for theerror and paid off the additional $4100 due on the Malibu and worked with AllyFinancial to reinstate the loan on the Cruze. Mr. and Ms. [redacted] are satisfied with the manner in which this wasresolved. Thank you,Marion Palmore us why here...