Caviar

Please let the diner know that we apologize for the lack of communication on our end, and we were unable to determine if the ad was purchasedThe credit has been reinstated as of 5/9/

Complaint: [redacted] I am rejecting this response because:I have never been refunded for this orderI have correspondence from Caviar where they are refusing to refund the orderI want a refund in full for the amount of this order Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It's becoming clear this is no misunderstanding or unintentional mistake or confusion The vendor stated over and over that they refunded my money despite having no evidence to back that up In their last response they took a new, equally dishonest course -- proposing that I was never charged in the first place, even though I repeatedly sent them evidence of the charge (See attached item from my bank account.) There are only two possible explanations for their response after we have been going around in circles on this for a month: dishonestly or stupidity Yes, despite their latest nonsensical response, I was charged the money And I am asking again for the refund of the money I was charge that I told would be refunded Sincerely, [redacted]

Final Consumer Response / [redacted] (2000, 6, 2015/07/23) */ After notifying them that I was going to register a compliant with the Revdex.com they decided to make a refundThe refund has come through Although there is an inherent problem here because all they are doing is matching orders with a delivery person, their system should be able to catch double orders due to system issuesIF they don't and since they do not control the delivery or restaurant order the customer as in my case takes the risk, which is not right Please close the investigation as the refund was made

Diner contacted us on 3/26/regarding their orderWe refunded the order total ($17.44) back to their credit card, in addition to adding a $Caviar creditDiner was notified and we did not hear back, so the matter was considered resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Order was refunded on 4/22/to card ending in ***Sent email to diner today to confirm if they received it

We reached out to our payment processor support for more infoPer their support: "This was what is called a "reversal," which means that rather than issuing an actual refund, we just canceled the authorization for the original chargeThis happens when a refund is issued within ~hours of the original chargeWhat this means for the customer and the bank is that they should stop looking for the refund, because they won't find oneThey can try and find the original charge from the 24th (they won't), but you can assure them that the refund we issued simply canceled out the original charge request."

Diner emailed support about using the incorrect cardDelay in response led to being unable to cancel the order or change payment methodsEmailed diner to confirm full refund and $Caviar credit

Diner contacted Caviar on 4/5/and 4/19/about missing orderWhen supporters asked for more details and to confirm address and phone number there were no further responsesRefunding $of the order per our policy

Diner contacted Caviar regarding cold orderSupport followed policy and issued $credit since order was delivered in thermal bag and was 12min lateRefunded order as one-time exception for temperature issues on 6/12/Included screenshot of message

Can you please help me cancel my complaint? I have resolved it directly with the merchant. Thanks

Diner emailed in to support regarding burnt pizza on associated user’s accountSupport issued a refund to Mastercard ending in *** on 6/24/Included screenshot of payment processor receipt of refund and PDF of outbound email to confirm

Please let the diner know that we apologize for the lack of communication on our end, and we were unable to determine if the ad was purchased. The credit has been reinstated as of 5/9/17.

Complaint: [redacted]I am rejecting this response because:
 
It's becoming clear this is no misunderstanding or unintentional mistake or confusion.  
The vendor stated over and over that they refunded my money despite having no evidence to back that up. 
In their last response they took a new, equally dishonest course -- proposing that I was never charged in the first place, even though I repeatedly sent them evidence of the charge.  (See attached item from my bank account.)  
There are only two possible explanations for their response after we have been going around in circles on this for a month: dishonestly or stupidity. 
Yes, despite their latest nonsensical response, I was charged the money.  And I am asking again for the refund of the money I was charge that I told would be refunded.  
 
Sincerely,[redacted]

Final Consumer Response /* (2000, 6, 2015/07/23) */
After notifying them that I was going to register a compliant with the Revdex.com they decided to make a refund. The refund has come through.
Although there is an inherent problem here because all they are doing is matching orders with a delivery...

person, their system should be able to catch double orders due to system issues. IF they don't and since they do not control the delivery or restaurant order the customer as in my case takes the risk, which is not right.
Please close the investigation as the refund was made.

Complaint: [redacted]
I am rejecting this response because:I have never been refunded for this order. I have correspondence from Caviar where they are refusing to refund the order. I want a refund in full for the amount of this order. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:...


The vendor has repeatedly offered this information which is of no help.  I just spoke again with my bank.  As reflected in the copies of my bank statement provided to the vendor, I did not receive the credit.  
Furthermore, the email the vendor just sent does not have the basic information to confirm the credit transaction and to allow the bank to search for it.  That would include the credit's time, date, and a transaction, sale or trace number that is generated with each credit card transaction.  Without that, there is no evidence that they sent the credit. 
Again, it's not a lot of money, but the dismissive way this has been handled and I have been treated lead me to want to see this through.  Please refund the funds. 
Thank you. Sincerely,[redacted]

Diner contacted us on 3/26/17 regarding their order. We refunded the order total ($17.44) back to their credit card, in addition to adding a $5 Caviar credit. Diner was notified and we did not hear back, so the matter was considered resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]