Cayering Lawn Service, LLC

Mr [redacted] hired us for a fall cleanup at his homeHe sent us an email on Oct1st confirming the service and told us to add him to the listOn Nov19th we received an email from Mr [redacted] 's wife, [redacted] stating that she was dissatisfied with the service and that we caused thousands of dollars’ worth of damage to her eco lawn mossShe stated that we damaged the moss due to rakesAfter I received the email I called [redacted] right away and spoke with her by phoneI stated that we do not use rakes and only use blowers for cleanupsOn Decwe received another email from [redacted] how we discussed how the moss was destroyed by rakes, and how we stated we use blowersShe stated that we then had the blowers too close to the ground and blew it out of the rootsI then called [redacted] again to discuss the matter with herI stated she knew we used blowers for the service, and stated that we cannot be held accountable for something that we were never made aware ofI was then hung up on during the conversation and I was not able to reach [redacted] by phone againPer our contract we made two visits to Mr [redacted] 's property to perform the fall clean upWhen Mr [redacted] sent us an email on Oct1st telling us to put him on the list there was no mention of any eco lawn moss, or anything that needed special attention to his propertyWe performed the first visit for the fall clean up on Nov 1stAfter the first visit we received no complaints about the yardWe went back on November 14th to perform the second visitAt this time, we still had no knowledge of any eco lawn moss or anything that needed special attention to his yard, or any complaintsOn Novwe received the first complaint by email discussed aboveI feel we cannot be held accountable for so called damage to his eco lawn moss because he had ample times to give us the information and instruction on his eco lawn moss and that it needed special attentionHe could have first told us in the email he sent us on Oct1st stating he would like to be included onto the list for a fall clean upHe then had two weeks between the 1st and 2nd visit to make us aware of any issues with the eco lawn moss or give us instructions or information about the eco lawn mossWe cannot know what is under the leaves unless we are told about itI spoke with Mr [redacted] by phone and we discussed what I spoke to his wife aboutAt this time Mr [redacted] stated he would like to call the matter a wash by not paying for the service and he would drop the eco lawn moss matterI advised him that we did nothing wrong and expect to be paidMr [redacted] then advised me that I will be paying thousands of dollars in damage for his eco lawn mossAfter the phone the call Mr [redacted] bashed our business on social media, (google, and nextdoor neighbor app) regarding the matterOn Dec14th we had yet to receive a payment for the service we providedWe sent Mr [redacted] a final notice letter by certified mail and attached a late fee to the paymentSince Mr [redacted] has not paid his bill and bashed us on social media we have since spoken to our attorney regarding this matterAs of today, Mr [redacted] has paid in full

I have meet with Mrand Mrs [redacted] numerous times on their concerns with the projectThe last conversation I had was with both MrAnd Mrs***They brought the cuts on the pavers and the improper height of the stair to my attention Mr [redacted] stated the stair was a quarter of an inch offIn my opinion I do not believe there is anything wrong with the projectI did however offer during that meeting that we would fix the step and the few pavers that he was complaining about the cutsMr [redacted] said he wanted the entire sidewalk ripped up and redoneThat is unnecessary and not neededAt this time Mr [redacted] stated he did not know what he wanted us to do or anything at allHe stated he will be in touch with usWe never heard anything more from him or his wifeWe will still be glad to redo the step to fix the quarter of the inch and the few pavers he is talking about where he claims the cuts are uneasyDuring that meeting neither MrOr Mrs [redacted] brought the dead plant to my attentionThe plants only had a one year warrantyIt is well over a year but we would be glad to replace the one plant she is talking aboutThroughout this entire process we have been more than fair and have tried to work with themThey want the entire project redone which is not neededWe have offered to fix the areas of concerns numerous times and are still willing too Thanks [redacted] Cayer

I am rejecting this response because: I disagree with most everything that was stated The step is not OK, it's not a matter of opinion it's a matter of fact or code Code is max step height of inches As you can see by the picture it is min making 1/inch not a 1/inch as stated Also code says that the steps can not be more than 3/of an inch variance from each other As you can see from the picture our steps are at min inch apart, our concern is safety for our soon to be walking child Plus as professionals, we expected that they would not only know the code but abide by code(pics won't load)They did not agree to fix the "bad cuts" and actually refused and so did we The only thing they agreed to fix was the step after we mentioned the code and safety of our child, and then agreed to redo the grout/sand There solution to fixing the step was to replace only a few feet of the sidewalk which I was not Ok with because the slope would not be gradual as we expected and were sold when agreeing to the project Also, the coloring would be different on the new tile verses the old tile because of one, almost year of wear.There was a number of other issues we did not mention because the most important thing to us was that we got the sidewalk done and were willing to let the other stuff go to focus on the biggest most important issue in our opinion, the sidewalk When it's said and done they are right though, I told them I didn't want them to fix the step because I don't trust them to do anymore work on my house and would rather figure out what the cost of the materials are and what their time is worth and just get the money paid back so we can pay someone else to do the job right That's ultimately a better plan for both parties I feel as they don't want to be here and deal with us and the feeling is mutual

I am rejecting this response because: Business owner feels he's not responsible for any damage no matter what. Whether he was aware is a moot point. Plants exist on people's property and nobody should be required to disclose every single thing in an itemized list like a tax audit. The business owner considers himself a landscape professional, yet destroyed my landscaping. He doesn't want to accept responsibility and is using any tools as a business to do so in a threatening manner. It's a real shame as a consumer/customer we have no protection other than Revdex.com or conciliation court to try and resolve a dispute like this. Going through conciliation court isn't worth my time (which is worth more than his) because even if I were to win, he wouldn't pay unless absolutely forced to by going through additional time wasting and costly proceedings. In the end I paid this unethical business even though the job was done poorly (besides plant destruction), just to make him go away since he won't accept any responsibility in the least bitI am also well within my rights to post personal reviews on public forums and boards about the job that was done.An ideal solution I'd hoped would happen is to not pay since the damage caused is $500+, but apparently I had to pay for someone to destroy my property

I have meet with Mr. and Mrs. [redacted] numerous times on their concerns with the project. The last conversation I had was with both Mr. And Mrs. [redacted]. They brought the cuts on the pavers and the improper height of the stair to my attention.  Mr. [redacted] stated the stair was a quarter of an inch...

off. In my opinion I do not believe there is anything wrong with the project. I did however offer during that meeting that we would fix the step and the few pavers that he was complaining about the cuts. Mr. [redacted] said he wanted the entire sidewalk ripped up and redone. That is  unnecessary and not needed. At this time Mr. [redacted] stated he did not know what he wanted us to do or anything at all. He stated he will be in touch with us. We never heard anything more from him or his wife. We will still be glad to redo the step to fix the quarter of the inch and the few pavers he is talking about where he claims the cuts are uneasy. During that meeting neither Mr. Or Mrs. [redacted] brought the dead plant to my attention. The plants only had a one year warranty. It is well over a year but we would be glad to replace the one plant she is talking about. Throughout this entire process we have been more than fair and have tried to work with them. They want the entire project redone which is not needed. We have offered to fix the areas of concerns numerous times and are still willing too.  Thanks [redacted] Cayer

Mr. [redacted] hired us for a fall cleanup at his home. He sent us an email on Oct. 1st 2017 confirming the service and told us to add him to the list. On Nov. 19th we received an email from Mr. [redacted]'s wife, [redacted] stating that she was dissatisfied with the service and that we caused thousands of...

dollars’ worth of damage to her eco lawn moss. She stated that we damaged the moss due to rakes. After I received the email I called [redacted] right away and spoke with her by phone. I stated that we do not use rakes and only use blowers for cleanups. On Dec. 14 we received another email from [redacted] how we discussed how the moss was destroyed by rakes, and how we stated we use blowers. She stated that we then had the blowers too close to the ground and blew it out of the roots. I then called [redacted] again to discuss the matter with her. I stated she knew we used blowers for the service, and stated that we cannot be held accountable for something that we were never made aware of. I was then hung up on during the conversation and I was not able to reach [redacted] by phone again. Per our contract we made two visits to Mr. [redacted]'s property to perform the fall clean up. When Mr. [redacted] sent us an email on Oct. 1st telling us to put him on the list there was no mention of any eco lawn moss, or anything that needed special attention to his property. We performed the first visit for the fall clean up on Nov 1st. After the first visit we received no complaints about the yard. We went back on November 14th to perform the second visit. At this time, we still had no knowledge of any eco lawn moss or anything that needed special attention to his yard, or any complaints. On Nov. 19 we received the first complaint by email discussed above. I feel we cannot be held accountable for so called damage to his eco lawn moss because he had ample times to give us the information and instruction on his eco lawn moss and that it needed special attention. He could have first told us in the email he sent us on Oct. 1st stating he would like to be included onto the list for a fall clean up. He then had two weeks between the 1st and 2nd visit to make us aware of any issues with the eco lawn moss or give us instructions or information about the eco lawn moss. We cannot know what is under the leaves unless we are told about it. I spoke with Mr. [redacted] by phone and we discussed what I spoke to his wife about. At this time Mr. [redacted] stated he would like to call the matter a wash by not paying for the service and he would drop the eco lawn moss matter. I advised him that we did nothing wrong and expect to be paid. Mr. [redacted] then advised me that I will be paying thousands of dollars in damage for his eco lawn moss. After the phone the call Mr. [redacted] bashed our business on social media, (google, and nextdoor neighbor app) regarding the matter. On Dec. 14th we had yet to receive a payment for the service we provided. We sent Mr. [redacted] a final notice letter by certified mail and attached a late fee to the payment. Since Mr. [redacted] has not paid his bill and bashed us on social media we have since spoken to our attorney regarding this matter. As of today, Mr. [redacted] has paid in full.