Cayuga Medical Center at Cortland

***,Please have MsMingle contact her insurance company to verify her coverage when she presents to a Health Care provider.Every insurance is different and we do explain that the patient may receive multiple co-pays based upon their insurance coverage.Best,Jacki ***Director, Patient & Customer RelationsCayuga Medical Center [redacted] [redacted]

Our physician group spoke directly with ***, the claim was denied due to no pre-authorization from patient. Due to the misunderstanding I have requested our physician group write off the balance.Please explain to Ms*** that preauthorization is required next time.Best,J acki ***
Director, Patient & Customer Relations Cayuga Medical Center*** *** *** ** *** ***

Good afternoon,The physican group is currently investigating the address they mailed the complainant's bills to.Once I have this information I will be in contact with you.Best,Jacki ***Director Patient & Customer Relations

Revdex.com:I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They claim that they inform us of multiple co-pays, but $worth? That seems ridiculous for those with insuranceI'm sorry, but other places do NOT charge people that many co-paysHow many co-pays should be allowed? It's ridiculous! This needs some kind of regulation.Regards,*** ***

[redacted],Please have Ms. Mingle contact her insurance company to verify her coverage when she presents to a Health Care provider.Every insurance is different and we do explain that the patient may receive multiple co-pays based upon their insurance coverage.Best,Jacki [redacted]Director, Patient & Customer RelationsCayuga Medical Center[redacted]
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The patients are told up front there could be multiple co-pays, and they sign a form. We sent 3 statements before sending to collections. She paid, and it was immediately pulled. It will not show on her credit, as it was never reported.