CB-1 Weight Gainer

We received this Revdex.com complaint in regards to Case# [redacted] . On Thursday, May 5, an order was placed for this customer via our website at www.cb1weightgainer.com for our product at $plus $shipping and handling for a total of $56.97. The billing address and shipping address provided are the same customer name, street address, city, state and zip code. An email address and phone number were also provided. On our order form it states very clearly “1-Month Supply of CB-Weight Gainer Maximum StrengthPlus FREE Weight Gain GuidebookPlus enrollment in CB-Success Program (Receive a fresh supply of CB-each month until you reach your weight gain goal, cancel anytime.)” We also clearly state in our commercials, website and through any customer phone experience our 30-day money back guarantee and our liberal Return Policy. We were able to process and ship the customer’s order to the specified shipping address the same day, leaving our facility on the afternoon of Thursday, May 5, 2016. Tracking information shows packaged delivered to customer on Saturday, May 7th, 2016. In every shipment of CB-Weight Gainer we include a detailed packing slip with clear itemization of what is included in this box and when the next shipment of CB-Weight Gainer will be shipped out. We specifically do this to notify the customer, yet again, that they are enrolled in our Success Program. We offer all of our customers the option to take CB-Weight Gainer for 30-days and if they aren’t completely satisfied, simply call our customer service line hours a day, days a week, days a year to cancel the Success Program, send back the bottle, even if the bottle was empty and receive a full product refund. Because we make it so clear that customers are A) enrolled in a Success Program, to ensure they continue having product until they reach their goal weight, and B) can call anytime to cancel their Success Program and C) have a 30-day open-bottle money back guarantee it is expected that the customer was fully satisfied with their order because we billed and shipped as we promised (as explained above) a fresh supply of our product on Saturday, June 4, On Sunday, June 5, 2016, the customer called into our customer service department and requested cancellation. At the customer’s request we immediately cancelled any further shipments, re-explained the Success Program and finally gave return instructions for the most recent shipment. We also explained that in order to issue her a product price refund we would need to get the product back. On Wednesday, June 8, we received the customer’s Revdex.com complaint and on Saturday, June 11, we received the customer’s product back and promptly issued a product price refund. As of today, Wednesday, June 15, 2016, [redacted] has issued a product price refund to the customer’s card. We pride ourselves on providing premium products with top notch customer service and back everything we do with a 30-day money back guarantee because we are so confident in our products and our employees. We hope that the customer, receiving their refund and a sincere apology for the misunderstanding on company policies stated on our website, will find this case closed and understand CB-Weight Gainer appreciates their business.

Revdex.com of Utah Re: Case# [redacted] September 6, To Whom It May Concern: We received this Revdex.com complaint in regards to Case# [redacted] On Tuesday, July 4, an order was placed for this customer via our website at www.cb1weightgainer.com for our product at $plus $shipping and handling for a total of $56.97. The billing address and shipping address provided are the same customer name, street address, city, state and zip code. An email address and phone number were also provided. Directly on our website order form it states very clearly “1-Month Supply of CB-Weight Gainer Maximum StrengthPlus FREE Weight Gain GuidebookPlus enrollment in CB-Success Program (Receive a fresh supply of CB-each month until you reach your weight gain goal, cancel anytime.)” We also clearly state in our commercials, website and through any customer phone experience our 30-day money back guarantee and our liberal Return Policy. We were able to process and ship the customer’s order to the specified shipping address the next business day, leaving our facility on the afternoon of Wednesday, July 5, 2017. Tracking information shows packaged delivered to the customer at the shipping address provided, on Friday, July 7, 2017. In every shipment of CB-Weight Gainer we include a detailed packing slip with clear itemization of what is included in this box and when the next shipment of CB-Weight Gainer will be shipped out, as per the Success Program details clarified on our website or through our phone agents. We specifically do this to notify the customer, yet again, that they are enrolled in our Success Program. We offer all of our customers the option to take CB-Weight Gainer for 30-days and if they aren’t completely satisfied, simply call our customer service line hours a day, days a week, days a year to cancel the Success Program, send back the bottle, even if the bottle was empty, and receive a full product refund. Because we make it so clear that customers are A) enrolled in a Success Program, to ensure they continue having product until they reach their goal weight, and B) can call anytime to cancel their Success Program and C) have a 30-day open-bottle money back guarantee it is expected that the customer was fully satisfied with their order because we billed and shipped as we promised (as explained above) a fresh supply of our product on August 3, showing delivered on August 5, and again an order shipped on September 2, showing delivered September 5, (yesterday)On Monday, September 4, 2017, the customer called into our customer service department and requested cancellation. At the customer’s request we immediately cancelled any further shipments, re-explained the Success Program and finally gave return instructions for her most recent shipment. We also explained that in order to issue her a product price refund we would need to get the product back. She claimed to not have received the August shipment and we suggested to talk to her local Post Office because it was showing delivered in their system, the same as the first. The September package had already left our facility and was en route to the customer. We show it delivered also, yesterday. As of today, Wednesday, September 6, 2017, Supragenix has issued a full refund to the customer’s card for both the August and September shipments. We pride ourselves on providing premium products with top notch customer service and back everything we do with a 30-day money back guarantee because we are so confident in our products and our employees. We hope that the customer, receiving their refund and a sincere apology for the misunderstanding on company policies stated on our website, will find this case closed and understand CB-Weight Gainer appreciates their business. Most Sincerely Stacy *P [redacted] Director of Operations sp**@supragenix.com Phone: 801-437-www.cb1weightgainer.com

Revdex.com of Utah
South Redwood Road #
Salt Lake City, UT
Re: Case# *** August 13, 2015To Whom It May Concern:
We received this Revdex.com complaint in regards to Case# ***
On Friday, July 17th we received a
phone call
resulting in a placed order for CB-Weight Gainer for the product price of
$plus $shipping and handling.
The customer also purchased rush processing to receive her product faster
at an additional $for a total of $63.96.
The billing address and shipping address provided are the same. An email address and phone number were also
provided. Customer was fully informed of
the 30-day Money Back Guarantee. We also
clearly state in our commercials, website and through the customer phone
experience our 30-day money back guarantee and our liberal Return Policy.
Customer had the option to take CB-Weight Gainer for
30-days and if he wasn’t completely satisfied, could call our customer service
line hours a day, days a week, days a year to cancel, send back her bottle,
even if it was empty and receive a full product refund. She also had the option to take the product
for a month and call back to order more upon her satisfaction.
Customer’s first shipment left our facility on Friday,
July 17th through the USPS First Class mail system, as guaranteed by
ordering Rush Processing. When items
ship from our facility an email is automatically sent to the customer with
tracking information including tracking number, shipment date and account
information.
On Tuesday, July 24, the customer called our
customer service line after trying one dose of our product. Through open dialogue with the customer
service representative and explaining that it takes more than one dose of CB-
Weight Gainer to get results, MsW*** decided to keep taking CB-Weight
Gainer for the full 30-days and call us back if she still wanted to return
With no further communication with the customer, on
August 3, we received this notice from the Revdex.com.
In the interest of providing exceptional customer service
we have issued a full refund to the customer.
We pride ourselves on providing premium products with top notch customer
service and back everything we do with a 30-day money back guarantee because we
are so confident in our products and our employees. We hope that the customer, receiving their
refund will find this case closed and understand CB-Weight Gainer appreciates
their business.
Most Sincerely
Stacy *P**Operations Manager
***@supragenix.com
Phone:
***
www.cb1weightgainer.com

Revdex.com of Utah
WS
Salt Lake City, UT
Re: Case# ***
June 12,
To Whom It May
Concern:
We received this Revdex.com complaint in regards to Case# ***
On Monday, March 16, an order was placed online for this
customer via our website at www.cb1weightgainer.com
for our product at $plus $shipping and handling for a total of
$56.97. On our order form it states very
clearly “1-Month Supply of CB-Weight Gainer Maximum StrengthPlus FREE
Weight Gain GuidebookPlus enrollment in CB-Success Program (Receive a fresh
supply of CB-each month until you reach your weight gain goal, cancel
anytime.)”
We also clearly state in our commercials, website and through
any customer phone experience our 30-day money back guarantee and our liberal
Return Policy, as well as how to cancel the CB-Success Program.
Through elite customer service we were able to process
and ship the customer’s order to the specified shipping address the same day,
leaving our facility on the afternoon of Monday, March 16, 2015. Tracking information shows packaged
delivered to customer on Monday, March 30th at 6:pm.
In every shipment of CB-Weight Gainer we include a
detailed packing slip with clear itemization of what is included in this box
and when the next shipment of CB-Weight Gainer will be shipped out. We specifically do this to notify the
customer, yet again, that they are enrolled in our Success Program.
We offer all of our customers the option to take CB-
Weight Gainer for 30-days and if they aren’t completely satisfied, simply call
our customer service line hours a day, days a week, days a year to
cancel the Success Program, send back the bottle, even if the bottle was empty
and receive a full product refund.
Because we make it so clear that customers are A)
enrolled in a Success Program, to ensure they continue having product until
they reach their goal weight, and B) can call anytime to cancel their Success
Program and C) have a 30-day open-bottle money back guarantee it is expected
that the customer was fully satisfied with their order because we billed and
shipped as we promised (as explained above) a fresh supply of our product on Wednesday,
April 15, arriving to the customer’s address on Monday, April 27,
On Sunday, May 3, 2015, we received an email from this
customer through our customer support email address requesting the Success
Program shipments cease. We typically do
not cancel an account via email, we want to verify each customer before making
changes to their account. We did put
this account on hold and made several attempts including phone calls and emails
to contact the customer to verify the email request
When we couldn’t make contact to verify, we cancelled
this customer’s Success Program. They
will no longer receive product from CB-Weight Gainer, unless they place a new
order. Their card will not be billed
We pride ourselves on providing premium products with top
notch customer service and back everything we do with a 30-day money back
guarantee because we are so confident in our products and our employees. We hope that the customer, receiving their requested
outcome of cancelling their Success Program is satisfactory and we offer a sincere
apology for any misunderstanding. We
hope to have this case closed and understand CB-Weight Gainer appreciates her
business.
Most Sincerely
Stacy ***
Operations Manager***@supragenix.com
Phone:
***
www.cb1weightgainer.com

Revdex.com of Utah Re:? Case# ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? September 6, ? To Whom It May Concern: ? We received this Revdex.com complaint in regards to
Case# ***? ? On Tuesday, July 4, an order was placed for this customer via our website at www.cb1weightgainer.com for our product at $plus $shipping and handling for a total of $56.97.? The billing address and shipping address provided are the same customer name, street address, city, state and zip code.? ? An email address and phone number were also provided.? Directly on our website order form it states very clearly “1-Month Supply of CB-Weight Gainer Maximum StrengthPlus FREE Weight Gain GuidebookPlus enrollment in CB-Success Program (Receive a fresh supply of CB-each month until you reach your weight gain goal, cancel anytime.)” ? We also clearly state in our commercials, website and through any customer phone experience our 30-day money back guarantee and our liberal Return Policy.? We were able to process and ship the customer’s order to the specified shipping address the next business day, leaving our facility on the afternoon of Wednesday, July 5, 2017.? ? Tracking information shows packaged delivered to the customer at the shipping address provided, on Friday, July 7, 2017.? In every shipment of CB-Weight Gainer we include a detailed packing slip with clear itemization of what is included in this box and when the next shipment of CB-Weight Gainer will be shipped out, as per the Success Program details clarified on our website or through our phone agents.? We specifically do this to notify the customer, yet again, that they are enrolled in our Success Program.? We offer all of our customers the option to take CB-Weight Gainer for 30-days and if they aren’t completely satisfied, simply call our customer service line hours a day, days a week, days a year to cancel the Success Program, send back the bottle, even if the bottle was empty, and receive a full product refund.? Because we make it so clear that customers are A) enrolled in a Success Program, to ensure they continue having product until they reach their goal weight, and B) can call anytime to cancel their Success Program and C) have a 30-day open-bottle money back guarantee it is expected that the customer was fully satisfied with their order because we billed and shipped as we promised (as explained above) a fresh supply of our product on August 3, showing delivered on August 5, and again an order shipped on September 2, showing delivered September 5, (yesterday)On Monday, September 4, 2017, the customer called into our customer service department and requested cancellation.? At the customer’s request we immediately cancelled any further shipments, re-explained the Success Program and finally gave return instructions for her most recent shipment.? We also explained that in order to issue her a product price refund we would need to get the product back.? She claimed to not have received the August shipment and we suggested to talk to her local Post Office because it was showing delivered in their system, the same as the first.? The September package had already left our facility and was en route to the customer.? We show it delivered also, yesterday.? As of today, Wednesday, September 6, 2017, Supragenix has issued a full refund to the customer’s card for both the August and September shipments.? We pride ourselves on providing premium products with top notch customer service and back everything we do with a 30-day money back guarantee because we are so confident in our products and our employees.? We hope that the customer, receiving their refund and a sincere apology for the misunderstanding on company policies stated on our website, will find this case closed and understand CB-Weight Gainer appreciates their business.? Most Sincerely Stacy *P** Director of Operations sp**@supragenix.com Phone:? 801-437-www.cb1weightgainer.com

April 5,
To Whom It May Concern:
We received this Revdex.com complaint in regards to Case# ***
On Wednesday, February 24th we received an
online order from this customer for the product price of $plus $
shipping and handling.? The billing
address and shipping address
provided are the same.? An email address and phone number were also
provided.?
On our website, during the ordering process, we clearly
state that each new order comes with free enrollment in the CB-Success
Program where they will receive a fresh supply of CB-each month until their
goal weight is reached and they can cancel at anytime.?
We also clearly state in our commercials, website and
through the customer phone experience our 30-day money back guarantee and our liberal
Return Policy.? ? ? With this our customers have the option to take
CB-Weight Gainer for 30-days and if not completely satisfied, could call our
customer service line hours a day, days a week, days a year to cancel,
send back the first bottle, even if it was empty and receive a full product refund.?
Customer’s first shipment left our facility on Wednesday,
February 24th through the USPS First Class mail systemWhen items
ship from our facility an email is automatically sent to the customer with
tracking information including tracking number, shipment date and account
information.?
On Wednesday, March 9th the customer called
our customer service line due to the fact she had yet to receive her
package.? Tracking information showed it
delivered so customer called USPS.? Upon
a second call, later that day, with the customer stating that the post office delivered
a notice to her address to pick up at the post office, but since she hadn’t the
USPS returned the package to our facility (we have yet to receive it).? We immediately sent the customer another
package, leaving our facility on Thursday, March 10th and showing
delivered on March 12th
In each shipment is included a packing slip.? In this packing slip we remind our customers who
are enrolled in our Success Program of their next shipment date.? We did not hear back from this customer prior
to the Success Program next shipment date and with our website, trained
customer service representatives, reminder emails and packing slip reminders of
the Success Program we shipped the next order of her ordered product on March
25, via USPS arriving at the customer’s address on March 28,
Customer called in Saturday, March 26th at
10:58am MDT.? Customer service representative
explained the Success Program and also the generous return policy so the
customer could receive her wanted refund.?
Customer was not satisfied with this answer, disconnected the call and
called again asking for a supervisor.? We
have a robust customer call back process and a message was left for the next
available supervisor to call MsJones back within hour business hours
(which does not include Sunday)
Customer called again on Saturday March 26th
at 11:45am MDT asking to speak to a supervisor.?
Customer re-explained wanting her money back and a second representative
gave her return instructions on how to get a refund.?
Customer called yet again on Saturday, March 26th
at 11:52am MDT asking to speak to a supervisor.?
Customer re-explained wanting her money back and a third representative
gave her return instructions on how to get a refund
Customer has original shipment of ordered product and the
second shipment for a total of $113.94.? In
the interest of providing exceptional customer service we have issued a full
refund to the customer, even without receiving the product from the second
shipment of $56.97.? We have also issued
a full refund for the original ordered shipment.? ?
We pride ourselves on providing premium products with top notch customer
service and back everything we do with a 30-day money back guarantee because we
are so confident in our products and our employees.? We hope that the customer, receiving their
refund will find this case closed and understand CB-Weight Gainer appreciates
their business.?
Most Sincerely
CB-Weight Gainer by Supragenix

Revdex.com of Utah
Re:  Case# [redacted]                       
June 23, 2015
To Whom It May Concern:
We received this Revdex.com complaint in regards to Case#...

[redacted]. 
On Thursday, April 23, 2015 an order was placed for this
customer via our website at www.cb1weightgainer.com
for our product at $49.98 plus $6.99 shipping and handling for a total of
$56.97.  The billing address and shipping
address provided are the same customer name, street address, city, state and
zip code.   An email address and phone
number were also provided.  On our order
form it states very clearly “1-Month Supply of CB-1 Weight Gainer Maximum
Strength. Plus FREE Weight Gain Guidebook. Plus enrollment in CB-1 Success
Program (Receive a fresh supply of CB-1 each month until you reach your weight
gain goal, cancel anytime.)”We also clearly state in our commercials, website and
through any customer phone experience our 30-day money back guarantee and our
liberal Return Policy. 
We were able to process and ship the customer’s order to
the specified shipping address the next day, leaving our facility on the
afternoon of Friday, April 24, 2015.  
Tracking information shows packaged delivered to customer on Monday, April
27th, 2015. 
In every shipment of CB-1 Weight Gainer we include a
detailed packing slip with clear itemization of what is included in this box
and when the next shipment of CB-1 Weight Gainer will be shipped out.  We specifically do this to notify the
customer, yet again, that they are enrolled in our Success Program. 
We offer all of our customers the option to take CB-1
Weight Gainer for 30-days and if they aren’t completely satisfied, simply call
our customer service line 24 hours a day, 7 days a week, 365 days a year to
cancel the Success Program, send back the bottle, even if the bottle was empty
and receive a full product refund. 
Because we make it so clear that customers are A)
enrolled in a Success Program, to ensure they continue having product until
they reach their goal weight, and B) can call anytime to cancel their Success
Program and C) have a 30-day open-bottle money back guarantee it is expected
that the customer was fully satisfied with their order because we billed and
shipped as we promised (as explained above) a fresh supply of our product on Saturday,
May 23, 2015.
On Friday, May 29, 2015, the customer called into our
customer service department and requested cancellation.  At the customer’s request we immediately
cancelled any further shipments, re-explained the Success Program and finally
gave return instructions for the most recent shipment.  We also explained to her that in order to
issue her a product price refund we would need to get the product back. 
In our return instructions we advise all customers to go
to their local post office or their preferred shipping facility and pay for
postage.  This customer “refused” her
shipment through USPS on June 5, 2015.  Refusing
a shipment usually takes longer to return to our facility due to USPS
procedures, and sometimes the product can get misplaced in transit. 
On Friday, June 5th the customer called us
again asking for a status on the refund. 
 Customer asked when the   refund would be issued and it was again
explained to that ‘once the product is received at our facility we will
immediately issue a refund’.  
On Friday, June 12th customer called in again
asking for a status on the refund. 
Supragenix has yet to receive the product and therefore it is against
company policy to issue a refund. 
Customer was escalated and requested a call back from a supervisor.
On Saturday, June 13th a supervisor called the
customer about this situation, as requested. 
There was no answer so we left a voice mail explaining we have not
received the package and will issue the refund the day we receive the product back
in our returns department. 
On Monday, June 15, 2015 the customer called in twice and
talked to two of our representatives. 
Customer was extremely escalated. 
We tried to explain that because the package was ‘refused’ it is taking
much longer to get back to our facility. 
We can’t issue a refund without the product in hand.  Customer was unsatisfied with this answer and
filed a complaint with the Revdex.com.
As of today, Tuesday, June 23, 2015, Supragenix has
issued a full refund to the customer’s card. 
We pride ourselves on providing premium products with top notch customer
service and back everything we do with a 30-day money back guarantee because we
are so confident in our products and our employees.  We hope that the customer, receiving their
refund and a sincere apology for the misunderstanding on company, postal and
banking policies will find this case closed and understand CB-1 Weight Gainer
appreciates their business. 
Most Sincerely
 
Stacy *. P**
Operations Manager
[redacted]@supragenix.com
Phone: 
[redacted]
www.cb1weightgainer.com

We received this Revdex.com complaint in regards to Case# ***.? On Thursday, May 5, an order was placed for this customer via our website at www.cb1weightgainer.com for our product at $plus $shipping and handling for a total of $56.97.? The billing address and shipping
address provided are the same customer name, street address, city, state and zip code.? ? An email address and phone number were also provided.? On our order form it states very clearly “1-Month Supply of CB-Weight Gainer Maximum StrengthPlus FREE Weight Gain GuidebookPlus enrollment in CB-Success Program (Receive a fresh supply of CB-each month until you reach your weight gain goal, cancel anytime.)” We also clearly state in our commercials, website and through any customer phone experience our 30-day money back guarantee and our liberal Return Policy.? We were able to process and ship the customer’s order to the specified shipping address the same day, leaving our facility on the afternoon of Thursday, May 5, 2016.? ? Tracking information shows packaged delivered to customer on Saturday, May 7th, 2016.? In every shipment of CB-Weight Gainer we include a detailed packing slip with clear itemization of what is included in this box and when the next shipment of CB-Weight Gainer will be shipped out.? We specifically do this to notify the customer, yet again, that they are enrolled in our Success Program.? We offer all of our customers the option to take CB-Weight Gainer for 30-days and if they aren’t completely satisfied, simply call our customer service line hours a day, days a week, days a year to cancel the Success Program, send back the bottle, even if the bottle was empty and receive a full product refund.? Because we make it so clear that customers are A) enrolled in a Success Program, to ensure they continue having product until they reach their goal weight, and B) can call anytime to cancel their Success Program and C) have a 30-day open-bottle money back guarantee it is expected that the customer was fully satisfied with their order because we billed and shipped as we promised (as explained above) a fresh supply of our product on Saturday, June 4, On Sunday, June 5, 2016, the customer called into our customer service department and requested cancellation.? At the customer’s request we immediately cancelled any further shipments, re-explained the Success Program and finally gave return instructions for the most recent shipment.? We also explained that in order to issue her a product price refund we would need to get the product back.? On Wednesday, June 8, we received the customer’s Revdex.com complaint and on Saturday, June 11, we received the customer’s product back and promptly issued a product price refund.? As of today, Wednesday, June 15, 2016, *** has issued a product price refund to the customer’s card.? We pride ourselves on providing premium products with top notch customer service and back everything we do with a 30-day money back guarantee because we are so confident in our products and our employees.? We hope that the customer, receiving their refund and a sincere apology for the misunderstanding on company policies stated on our website, will find this case closed and understand CB-Weight Gainer appreciates their business.?

April 5, 2016
To Whom It May Concern:
We received this Revdex.com complaint in regards to Case# [redacted]
On Wednesday, February 24th we received an
online order from this customer for the product price of $49.98 plus $6.99
shipping and handling.  The billing
address and shipping address...

provided are the same.  An email address and phone number were also
provided. 
On our website, during the ordering process, we clearly
state that each new order comes with free enrollment in the CB-1 Success
Program where they will receive a fresh supply of CB-1 each month until their
goal weight is reached and they can cancel at anytime. 
We also clearly state in our commercials, website and
through the customer phone experience our 30-day money back guarantee and our liberal
Return Policy.    With this our customers have the option to take
CB-1 Weight Gainer for 30-days and if not completely satisfied, could call our
customer service line 24 hours a day, 7 days a week, 365 days a year to cancel,
send back the first bottle, even if it was empty and receive a full product refund. 
Customer’s first shipment left our facility on Wednesday,
February 24th through the USPS First Class mail system. When items
ship from our facility an email is automatically sent to the customer with
tracking information including tracking number, shipment date and account
information. 
On Wednesday, March 9th the customer called
our customer service line due to the fact she had yet to receive her
package.  Tracking information showed it
delivered so customer called USPS.  Upon
a second call, later that day, with the customer stating that the post office delivered
a notice to her address to pick up at the post office, but since she hadn’t the
USPS returned the package to our facility (we have yet to receive it).  We immediately sent the customer another
package, leaving our facility on Thursday, March 10th and showing
delivered on March 12th.
In each shipment is included a packing slip.  In this packing slip we remind our customers who
are enrolled in our Success Program of their next shipment date.  We did not hear back from this customer prior
to the Success Program next shipment date and with our website, trained
customer service representatives, reminder emails and packing slip reminders of
the Success Program we shipped the next order of her ordered product on March
25, 2016 via USPS arriving at the customer’s address on March 28, 2016.
Customer called in Saturday, March 26th at
10:58am MDT.  Customer service representative
explained the Success Program and also the generous return policy so the
customer could receive her wanted refund. 
Customer was not satisfied with this answer, disconnected the call and
called again asking for a supervisor.  We
have a robust customer call back process and a message was left for the next
available supervisor to call Ms. Jones back within 24 hour business hours
(which does not include Sunday).
Customer called again on Saturday March 26th
at 11:45am MDT asking to speak to a supervisor. 
Customer re-explained wanting her money back and a second representative
gave her return instructions on how to get a refund. 
Customer called yet again on Saturday, March 26th
at 11:52am MDT asking to speak to a supervisor. 
Customer re-explained wanting her money back and a third representative
gave her return instructions on how to get a refund.
Customer has original shipment of ordered product and the
second shipment for a total of $113.94.  In
the interest of providing exceptional customer service we have issued a full
refund to the customer, even without receiving the product from the second
shipment of $56.97.  We have also issued
a full refund for the original ordered shipment.  
We pride ourselves on providing premium products with top notch customer
service and back everything we do with a 30-day money back guarantee because we
are so confident in our products and our employees.  We hope that the customer, receiving their
refund will find this case closed and understand CB-1 Weight Gainer appreciates
their business. 
Most Sincerely
CB-1 Weight Gainer by Supragenix

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Josee [redacted]

We received this Revdex.com complaint in regards to Case# [redacted].  On Thursday, May 5, 2016 an order was placed for this customer via our website at www.cb1weightgainer.com for our product at $49.98 plus $6.99 shipping and handling for a total of $56.97.  The billing address and shipping...

address provided are the same customer name, street address, city, state and zip code.   An email address and phone number were also provided.  On our order form it states very clearly “1-Month Supply of CB-1 Weight Gainer Maximum Strength. Plus FREE Weight Gain Guidebook. Plus enrollment in CB-1 Success Program (Receive a fresh supply of CB-1 each month until you reach your weight gain goal, cancel anytime.)” We also clearly state in our commercials, website and through any customer phone experience our 30-day money back guarantee and our liberal Return Policy.  We were able to process and ship the customer’s order to the specified shipping address the same day, leaving our facility on the afternoon of Thursday, May 5, 2016.   Tracking information shows packaged delivered to customer on Saturday, May 7th, 2016.  In every shipment of CB-1 Weight Gainer we include a detailed packing slip with clear itemization of what is included in this box and when the next shipment of CB-1 Weight Gainer will be shipped out.  We specifically do this to notify the customer, yet again, that they are enrolled in our Success Program.  We offer all of our customers the option to take CB-1 Weight Gainer for 30-days and if they aren’t completely satisfied, simply call our customer service line 24 hours a day, 7 days a week, 365 days a year to cancel the Success Program, send back the bottle, even if the bottle was empty and receive a full product refund.  Because we make it so clear that customers are A) enrolled in a Success Program, to ensure they continue having product until they reach their goal weight, and B) can call anytime to cancel their Success Program and C) have a 30-day open-bottle money back guarantee it is expected that the customer was fully satisfied with their order because we billed and shipped as we promised (as explained above) a fresh supply of our product on Saturday, June 4, 2016. On Sunday, June 5, 2016, the customer called into our customer service department and requested cancellation.  At the customer’s request we immediately cancelled any further shipments, re-explained the Success Program and finally gave return instructions for the most recent shipment.  We also explained that in order to issue her a product price refund we would need to get the product back.  On Wednesday, June 8, 2016 we received the customer’s Revdex.com complaint and on Saturday, June 11, 2016 we received the customer’s product back and promptly issued a product price refund.  As of today, Wednesday, June 15, 2016, [redacted] has issued a product price refund to the customer’s card.  We pride ourselves on providing premium products with top notch customer service and back everything we do with a 30-day money back guarantee because we are so confident in our products and our employees.  We hope that the customer, receiving their refund and a sincere apology for the misunderstanding on company policies stated on our website, will find this case closed and understand CB-1 Weight Gainer appreciates their business.

Revdex.com of Utah Re:  Case# [redacted]                         September 6, 2017   To Whom It May Concern:   We received this Revdex.com complaint in regards to...

Case# [redacted]    On Tuesday, July 4, 2017 an order was placed for this customer via our website at www.cb1weightgainer.com for our product at $49.98 plus $6.99 shipping and handling for a total of $56.97.  The billing address and shipping address provided are the same customer name, street address, city, state and zip code.   An email address and phone number were also provided.  Directly on our website order form it states very clearly “1-Month Supply of CB-1 Weight Gainer Maximum Strength. Plus FREE Weight Gain Guidebook. Plus enrollment in CB-1 Success Program (Receive a fresh supply of CB-1 each month until you reach your weight gain goal, cancel anytime.)”   We also clearly state in our commercials, website and through any customer phone experience our 30-day money back guarantee and our liberal Return Policy.  We were able to process and ship the customer’s order to the specified shipping address the next business day, leaving our facility on the afternoon of Wednesday, July 5, 2017.   Tracking information shows packaged delivered to the customer at the shipping address provided, on Friday, July 7, 2017.  In every shipment of CB-1 Weight Gainer we include a detailed packing slip with clear itemization of what is included in this box and when the next shipment of CB-1 Weight Gainer will be shipped out, as per the Success Program details clarified on our website or through our phone agents.  We specifically do this to notify the customer, yet again, that they are enrolled in our Success Program.  We offer all of our customers the option to take CB-1 Weight Gainer for 30-days and if they aren’t completely satisfied, simply call our customer service line 24 hours a day, 7 days a week, 365 days a year to cancel the Success Program, send back the bottle, even if the bottle was empty, and receive a full product refund.  Because we make it so clear that customers are A) enrolled in a Success Program, to ensure they continue having product until they reach their goal weight, and B) can call anytime to cancel their Success Program and C) have a 30-day open-bottle money back guarantee it is expected that the customer was fully satisfied with their order because we billed and shipped as we promised (as explained above) a fresh supply of our product on August 3, 2017 showing delivered on August 5, 2017 and again an order shipped on September 2, 2017 showing delivered September 5, 2017 (yesterday). On Monday, September 4, 2017, the customer called into our customer service department and requested cancellation.  At the customer’s request we immediately cancelled any further shipments, re-explained the Success Program and finally gave return instructions for her most recent shipment.  We also explained that in order to issue her a product price refund we would need to get the product back.  She claimed to not have received the August shipment and we suggested to talk to her local Post Office because it was showing delivered in their system, the same as the first.  The September package had already left our facility and was en route to the customer.  We show it delivered also, yesterday.  As of today, Wednesday, September 6, 2017, Supragenix has issued a full refund to the customer’s card for both the August and September shipments.  We pride ourselves on providing premium products with top notch customer service and back everything we do with a 30-day money back guarantee because we are so confident in our products and our employees.  We hope that the customer, receiving their refund and a sincere apology for the misunderstanding on company policies stated on our website, will find this case closed and understand CB-1 Weight Gainer appreciates their business.  Most Sincerely Stacy *. P** Director of Operations sp**@supragenix.com Phone:  801-437-7779 www.cb1weightgainer.com