Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you Ms [redacted] for your response to our complaint, However this does not address the details of our initial complaintWhile it is unfortunate, we suppose we will have to accept the credit of $and place an order with CBDistributors as the 21st Century Smoke product was not sellingIn regards to the reason I am not accepting your response is the fact that in my initial complaint the majority of the concern arose around the handling of this situation and the way I was treated by your CSR [redacted] Our businesses rely on outstanding customer serviceWithout customers there is no businessWith that being said, while the business you do get from our company may not be substantial, nonetheless is still contributes to the financial gain of your companyOurs, both yours and mine is a business of quality product and outstanding customer serviceWe expect that from our employees and if they cannot meet those expectations, our company may not be suited for themWhat I initially asked for in the complaint was an apology, not just from the Manager but also from the CSR as I feel she needs to take responsibility for her actions and I would like to know what the company plans on doing about thisAnyone can say we will handle things internally but really what does that mean? Sweep it under the rug? How would I the customer ever know?I understand everyone has bad days or has days where they may not mean to say certain things to peopleBut when I asked her why she was yelling at me, her response wasn't," Oh I'm sorry" or "I didn't mean it that way" it was a simple "Because..."She took ownership of the fact that she was yelling and was conscious to itTo me that is blatant intent to knowingly speak to a customer that wayThis is the issue that needs resolving at this point Regards, [redacted]
I received the above mentioned complaint against our company and have reviewed the factsTheinformation given the customer, [redacted] ***, was incorrectOur newest customer servicerepresentative, [redacted] , did not give correct information regarding the warranty on our productVapin PlusWe apologize for thatAttached is the complete email correspondence between ourcompany and the customerYou will be able to see that we resolved this issue and sent newreplacement product to himI believe that the complaint was issued before total resolution hadoccurred.Please contact [redacted] and make sure he is satisfied with the way his case was handled after it wasmoved to another representativeWe did honor our warranty and gave him (2) completely new kits.If he is not satisfied, please contact me
Dear ***,We sent out the two new Vapin Plus kits to you on December 9th as promised However, they were sent via USPS without any tracking Apparently they got lost in the mail and we didn't know that until your recent communication So we shipped more Vapin Plus kits to you on January 7, According to the tracking report attached, they were delivered today to the front desk at the address you provided We trust you received them in good condition.We apologize for the delays and the inconvenience this has caused you Sincerely, [redacted] Vapin Plus
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] ,I reviewed your last letter and have thought a great deal about it You are right when you stated that both of us, you and I, are committed to quality products and customer service CB Distributors has been in business since and we have grown consistently through the years We are known as one of the Master Distributors in our business I believe a lot of that is due to the way we treat our customers and put their needs as our top priority As you can read from other reviews, customer service is one area we excel at It is unfortunate and regrettable that you did not experience that from us As [redacted] , I believe I am responsible for the actions of my company That is why I apologized to you earlier, and I am apologizing again I also handed your account over to another sales representative to work with you on your existing credit [redacted] has been with the company almost years and will be able to take care of whatever you need That being said, I don't feel that it is necessary to have a written apology from an entry level CSR You are dealing directly with me and I run the company I also don't think it is necessary that I share how I discipline my employees That is up to me My responsibility to you is to take care of your situation, treat you fairly and with respect, which I believe I have Thank you for your business All customers, large and small, are very important to us I trust your new order will be handled to your expectations.Thank you, [redacted]
Mr [redacted] ,It is very unfortunate that you have experienced these symptoms I am not aware of any prior health claims regarding our product that are similar to yours I would request that you send us a copy of the receipt, or the actual product so we can verify that you have our product in your possession We would also request copies of any medical records that are associated with this claim All of this will then be turned over to our legal department for review.Thank you, [redacted] CB Distributors, Inc[redacted]
CB Distributors, Incshipped replacement parts for this customer on January 5, We received his return on 12/29/ Below is a recap of the timeline...We first heard from this customer on December 19, He was complaining that he had atomizers from our product that were not working We responded that our product as a day warranty and asked him to send the non working product back with a copy of his receipt of purchase Debbie Johnson in customer service responded that we would ship off his new atomizers upon receiving the non working onesWe were closed for business December 24-26, The tracking report shows the return was received by our home post office on 12/26/2014.On December 27, 2014, Mr [redacted] sent another email regarding this issue Mr [redacted] 's return was delivered to our company on 12/29/ CB Distributors was open for business 12/29-12/30, and then closed for the holidays on 12/31-1/ We processed his return on 1/5/ The return consisted of atomizers (see picture attached) We shipped Mr [redacted] atomizers, additional ones as a courtesy.We believe this complaint has been resolvedThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you Ms [redacted] for your response to our complaint, However this does not address the details of our initial complaintWhile it is unfortunate, we suppose we will have to accept the credit of $and place an order with CBDistributors as the 21st Century Smoke product was not sellingIn regards to the reason I am not accepting your response is the fact that in my initial complaint the majority of the concern arose around the handling of this situation and the way I was treated by your CSR [redacted] Our businesses rely on outstanding customer serviceWithout customers there is no businessWith that being said, while the business you do get from our company may not be substantial, nonetheless is still contributes to the financial gain of your companyOurs, both yours and mine is a business of quality product and outstanding customer serviceWe expect that from our employees and if they cannot meet those expectations, our company may not be suited for themWhat I initially asked for in the complaint was an apology, not just from the Manager but also from the CSR as I feel she needs to take responsibility for her actions and I would like to know what the company plans on doing about thisAnyone can say we will handle things internally but really what does that mean? Sweep it under the rug? How would I the customer ever know?I understand everyone has bad days or has days where they may not mean to say certain things to peopleBut when I asked her why she was yelling at me, her response wasn't," Oh I'm sorry" or "I didn't mean it that way" it was a simple "Because..."She took ownership of the fact that she was yelling and was conscious to itTo me that is blatant intent to knowingly speak to a customer that wayThis is the issue that needs resolving at this point Regards, [redacted]
I received the above mentioned complaint against our company and have reviewed the factsTheinformation given the customer, [redacted] ***, was incorrectOur newest customer servicerepresentative, [redacted] , did not give correct information regarding the warranty on our productVapin PlusWe apologize for thatAttached is the complete email correspondence between ourcompany and the customerYou will be able to see that we resolved this issue and sent newreplacement product to himI believe that the complaint was issued before total resolution hadoccurred.Please contact [redacted] and make sure he is satisfied with the way his case was handled after it wasmoved to another representativeWe did honor our warranty and gave him (2) completely new kits.If he is not satisfied, please contact me
Dear ***,We sent out the two new Vapin Plus kits to you on December 9th as promised However, they were sent via USPS without any tracking Apparently they got lost in the mail and we didn't know that until your recent communication So we shipped more Vapin Plus kits to you on January 7, According to the tracking report attached, they were delivered today to the front desk at the address you provided We trust you received them in good condition.We apologize for the delays and the inconvenience this has caused you Sincerely, [redacted] Vapin Plus
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] ,I reviewed your last letter and have thought a great deal about it You are right when you stated that both of us, you and I, are committed to quality products and customer service CB Distributors has been in business since and we have grown consistently through the years We are known as one of the Master Distributors in our business I believe a lot of that is due to the way we treat our customers and put their needs as our top priority As you can read from other reviews, customer service is one area we excel at It is unfortunate and regrettable that you did not experience that from us As [redacted] , I believe I am responsible for the actions of my company That is why I apologized to you earlier, and I am apologizing again I also handed your account over to another sales representative to work with you on your existing credit [redacted] has been with the company almost years and will be able to take care of whatever you need That being said, I don't feel that it is necessary to have a written apology from an entry level CSR You are dealing directly with me and I run the company I also don't think it is necessary that I share how I discipline my employees That is up to me My responsibility to you is to take care of your situation, treat you fairly and with respect, which I believe I have Thank you for your business All customers, large and small, are very important to us I trust your new order will be handled to your expectations.Thank you, [redacted]
Mr [redacted] ,It is very unfortunate that you have experienced these symptoms I am not aware of any prior health claims regarding our product that are similar to yours I would request that you send us a copy of the receipt, or the actual product so we can verify that you have our product in your possession We would also request copies of any medical records that are associated with this claim All of this will then be turned over to our legal department for review.Thank you, [redacted] CB Distributors, Inc[redacted]
CB Distributors, Incshipped replacement parts for this customer on January 5, We received his return on 12/29/ Below is a recap of the timeline...We first heard from this customer on December 19, He was complaining that he had atomizers from our product that were not working We responded that our product as a day warranty and asked him to send the non working product back with a copy of his receipt of purchase Debbie Johnson in customer service responded that we would ship off his new atomizers upon receiving the non working onesWe were closed for business December 24-26, The tracking report shows the return was received by our home post office on 12/26/2014.On December 27, 2014, Mr [redacted] sent another email regarding this issue Mr [redacted] 's return was delivered to our company on 12/29/ CB Distributors was open for business 12/29-12/30, and then closed for the holidays on 12/31-1/ We processed his return on 1/5/ The return consisted of atomizers (see picture attached) We shipped Mr [redacted] atomizers, additional ones as a courtesy.We believe this complaint has been resolvedThank you, [redacted]