Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWe stated already that we cannot afford any extra expensesThe four stage filter which was sent by your mistake, had to be installed for health reasonsA fair settlement would be to give us credit for the second shipment in the amount of $ as per invoice # *** If you wish for us to return these parts, we will be happy to do so at your expenseRegards,***
Please accept my sincere apology regarding any confusion or miscommunicationI actually helped my representative when you called the second time, so I am very familiar with this situationPlease rest assured that I will address the lack of customer service you receivedAs for modifying the
stage RO system to a stage system, the information you were provided is absolutely correctWe have had many customers in the past that have followed the instructions to convert the stage to a stage, so that they did not need to purchase a different system to achieve their filtration needsWhen you called our goal was to provide you with the best and simplest solution, and we in fact discounted the additional parts needed to ensure you did not pay any more than you would have paid for the stage systemWe would be more than happy to work directly with your plumber as he may not be familiar with the processPlease let me know how you would like to proceed.Thank you,*** ***Customer Service Manager
*** *** (Customer Service Manager) spoke with customer this morning (5/19/14), he has been sent all necessary replacement parts and was provided with all of our contact info as well if he should need further assistanceCustomer was satisfied upon end of phone call
between yesterday (07/23/14) and today (07/24/14),I have spent about hours on the phone waiting,no one did pick up,plus I have sent a total of emails,to no avail
all I want is product information to service my W4-4V RO systimi have selected different departments from the automated answering system menu,all ended with the same results:no one is picking up the phones at that outfit
let me know if you have better luck contacting them
thanks
Customer Service Manager *** *** just spoke with *** *** and found out he bought his last membrane from *** He said it has our label on it but we're not sure how old it might be. We will be sending him a new membrane from us directly and a set of
replacement filters for his trouble. He is happy
Customer service does not appear to exist. Over two years I have had too many reasons to call for help. Not big issues and wouldn't be complaining if I could get help. Have experienced holding times of 90 minutes. I simply have to give up. Nobody in that dark abyss of a business cares or responds. EXCEPT to a new order. Theu aint getting one from me ever again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
We certainly understand your frustration. The system that you purchased was discontinued 2 years ago, and we do offer a replacement lid that allows you to use the filters we currently sell. If you purchase a set of filters directly from our order department at [redacted] we will...
provide you with a free lid. If you have purchased filters from a 3rd party we can provide the lid at a reduced price of $61.00. As for your frustration regarding contacting us, please know that we realize that in our current state in can be very difficult to reach us especially on a Monday as that is our busiest day. We are in the process of increasing our staff and implementing a new phone system that offers a call back feature. Considering all of the frustration you have endured I would be more than happy to schedule a call with you at your convenience any day or time excluding Mondays and preferably not during our peak hours between 10:00am and 2:00pm AZ time; however, if these options do not work please let me know, and I will do my best to comply.Please accept my sincere apology, and I promise in the near future you will see improvements in customer service.Thank you for your time,[redacted]Customer Service Manager
This claim has was forwarded to our Retail Customer Service Supervisor, he informed us that he has taken care of this. Her case worker ([redacted] CMS) apparently did not send to us (WATTS). We have no record of this claim and she has stated she didn’t think they filed a claim with us. The...
retail CS supervisor has sent her a claim form and notified our claims dept. that this will be coming their way.
I purchased filters online from this company on February 16, 2015. On February 17 the transaction was charged to my credit card account. On February 20, I contacted Premier by phone because I had not yet received a notice the items had shipped. The very ruder customer service rep. stated my order was being picked that day. On February 27, still no shipment or even a notice of shipment however, my charge card had been billed a second time, so I called again. I was told my order shipped that day and would take 4 days to get from [redacted] to [redacted], and not to worry about the "pending" charge - even though it represented a second charge on my account. This is the worst online business I have ever dealt with. Avoid purchasing from this company at all costs. The Reverse Osmosis Superstore is a much more reputable company - I should have never switched to Premier - it has been forever waiting for my shipment.
Can not get service person on phone, on line, by letter or smoke signals. This company leaves you hanging when you need service.But they will take your money on line for product they sell! I left a message with a [redacted] but to no avail. So much for service! Watts Premier water systems :( is leaving a bad taste in my mouth!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWe stated already that we cannot afford any extra expensesThe four stage filter which was sent by your mistake, had to be installed for health reasonsA fair settlement would be to give us credit for the second shipment in the amount of $ as per invoice # *** If you wish for us to return these parts, we will be happy to do so at your expenseRegards,***
Please accept my sincere apology regarding any confusion or miscommunicationI actually helped my representative when you called the second time, so I am very familiar with this situationPlease rest assured that I will address the lack of customer service you receivedAs for modifying the
stage RO system to a stage system, the information you were provided is absolutely correctWe have had many customers in the past that have followed the instructions to convert the stage to a stage, so that they did not need to purchase a different system to achieve their filtration needsWhen you called our goal was to provide you with the best and simplest solution, and we in fact discounted the additional parts needed to ensure you did not pay any more than you would have paid for the stage systemWe would be more than happy to work directly with your plumber as he may not be familiar with the processPlease let me know how you would like to proceed.Thank you,*** ***Customer Service Manager
*** *** (Customer Service Manager) spoke with customer this morning (5/19/14), he has been sent all necessary replacement parts and was provided with all of our contact info as well if he should need further assistanceCustomer was satisfied upon end of phone call
between yesterday (07/23/14) and today (07/24/14),I have spent about hours on the phone waiting,no one did pick up,plus I have sent a total of emails,to no avail
all I want is product information to service my W4-4V RO systimi have selected different departments from the automated answering system menu,all ended with the same results:no one is picking up the phones at that outfit
let me know if you have better luck contacting them
thanks
Customer Service Manager *** *** just spoke with *** *** and found out he bought his last membrane from *** He said it has our label on it but we're not sure how old it might be. We will be sending him a new membrane from us directly and a set of
replacement filters for his trouble. He is happy
Customer service does not appear to exist. Over two years I have had too many reasons to call for help. Not big issues and wouldn't be complaining if I could get help. Have experienced holding times of 90 minutes. I simply have to give up. Nobody in that dark abyss of a business cares or responds. EXCEPT to a new order. Theu aint getting one from me ever again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
We certainly understand your frustration. The system that you purchased was discontinued 2 years ago, and we do offer a replacement lid that allows you to use the filters we currently sell. If you purchase a set of filters directly from our order department at [redacted] we will...
provide you with a free lid. If you have purchased filters from a 3rd party we can provide the lid at a reduced price of $61.00. As for your frustration regarding contacting us, please know that we realize that in our current state in can be very difficult to reach us especially on a Monday as that is our busiest day. We are in the process of increasing our staff and implementing a new phone system that offers a call back feature. Considering all of the frustration you have endured I would be more than happy to schedule a call with you at your convenience any day or time excluding Mondays and preferably not during our peak hours between 10:00am and 2:00pm AZ time; however, if these options do not work please let me know, and I will do my best to comply.Please accept my sincere apology, and I promise in the near future you will see improvements in customer service.Thank you for your time,[redacted]Customer Service Manager
This claim has was forwarded to our Retail Customer Service Supervisor, he informed us that he has taken care of this. Her case worker ([redacted] CMS) apparently did not send to us (WATTS). We have no record of this claim and she has stated she didn’t think they filed a claim with us. The...
retail CS supervisor has sent her a claim form and notified our claims dept. that this will be coming their way.
We have reached out to the customer. We are waiting to hear back from him so that this can be resolved accordingly.
I purchased filters online from this company on February 16, 2015. On February 17 the transaction was charged to my credit card account. On February 20, I contacted Premier by phone because I had not yet received a notice the items had shipped. The very ruder customer service rep. stated my order was being picked that day. On February 27, still no shipment or even a notice of shipment however, my charge card had been billed a second time, so I called again. I was told my order shipped that day and would take 4 days to get from [redacted] to [redacted], and not to worry about the "pending" charge - even though it represented a second charge on my account. This is the worst online business I have ever dealt with. Avoid purchasing from this company at all costs. The Reverse Osmosis Superstore is a much more reputable company - I should have never switched to Premier - it has been forever waiting for my shipment.
Can not get service person on phone, on line, by letter or smoke signals. This company leaves you hanging when you need service.But they will take your money on line for product they sell! I left a message with a [redacted] but to no avail. So much for service! Watts Premier water systems :( is leaving a bad taste in my mouth!!!
Emailed customer to obtain further information regarding order. Awaiting customers response, will follow up accordingly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]