CB Merchant Services

Client relations is very important to C B Merchant Services Due to confidentiality laws, we cannot confirm nor deny the presence, or the details, of any account assigned here for collection If appropriate, we have responded directly to the consumer with the appropriate information requested Please feel free to have the consumer contact us directly by calling [redacted] [redacted] and speak with ***Thank you,

I am rejecting this response because: It is true that I am not a customer of CB Merchant Services As I stated in my complaint, CB Merchant Services is a collection Agency trying to collect money from me that they say that I owe to their client Their client is Healthcare Clinical Laboratories at [redacted] *** I contacted Healthcare Clinical Laboratories and [redacted] , their Patient Account Representative sent me a letter which states that I do not owe any money to them I provided a copy of that letter to CB Merchant Services but they are still trying to collect $105.57.Healthcare Clinical Laboratories is CB Merchant's client - not me If CB Merchant Services is still claiming that I owe any amount to their client, Healthcare Clinical Laboratories, they need to provide some documentation because, again - Healthcare Clinical Laboratories states that I owe $

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We have no record of *** *** as a customer of C B Merchant Services in which he received a product or service in exchange for fees paid to C B Merchant Services.According to the State and Federal Laws, any other relationship that may or may not exist cannot be confirmed nor can the details be
disclosed to a third party. If applicable we will attempt tot contac the consumer directly

No, I have not heard from CB Merchant Services or the Health Care Clinic in StocktonI believe this is fraud, so I don't think I will hear back from either of them.I was notified by my employer regarding the Blue Cross data breachI signed up for their credit monitoring, I have yet to see anything from themI will let them know if this once they notify me. Thank you*** ***

This account has been canceled from our office back to the original creditor for further investigation. Please feel free to contact me if you need additional information. *** ***PresidentC B Merchant Services

Client relations is very important to C B Merchant Services.  Due to confidentiality laws, we cannot confirm nor deny the presence,  or the details,  of any account assigned here for collection.  If appropriate, we have responded directly to the consumer with the appropriate...

information requested.  Please feel free to have the consumer contact us directly by calling [redacted] and speak with [redacted]. Thank you,

Paperwork attached per your request.Thank you[redacted]

I am rejecting this response because:  It is true that I am not a customer of CB Merchant Services.  As I stated in my complaint, CB Merchant Services is a collection Agency trying to collect money from me that they say that I owe to their client.  Their client is Healthcare Clinical Laboratories at [redacted].  I contacted Healthcare Clinical Laboratories and [redacted], their Patient Account Representative sent me a letter which states that I do not owe any money to them.  I provided a copy of that letter to CB Merchant Services but they are still trying to collect $105.57.Healthcare Clinical Laboratories is CB Merchant's client - not me.  If CB Merchant Services is still claiming that I owe any amount to their client, Healthcare Clinical Laboratories, they need to provide some documentation because, again - Healthcare Clinical Laboratories states that I owe $0.00.

Client relations is very important to C B Merchant Services. Due to confidentiality laws, we cannot confirm nor deny the presence, or share the details, of any account assigned here for collection. If appropriate, we have responded directly to the consumer with the  appropriate information requested. Please feel free to have the consumer contact us directly by calling ###-###-#### ex [redacted] and speak with [redacted] for immediate assistance. Thank you,

Review: Agency is improperly reporting a collection to the credit bureaus. They also failed to respond to a debt validation request.

This collection was improperly added to my credit report in August 2012, even though I had never received a bill. I paid it, but requested debt validation. They responded with a "dispute received" letter, stated the debt was paid, but never validated the debt. They said they will report it (again improperly) to the credit bureaus. This will further damage my credit score. The account number is XXXXXXXXXXXXXXXX.Desired Settlement: I want this account deleted from the credit bureaus. Nothing else will satisfy me at this point.

Business

Response:

Business' Initial Response

In accordance with state and federal privacy laws we are unable to communicate with a third party. Please have Ms. [redacted] contact us and speak directly to [redacted] X-XXX-XXX-XXXX. We will be happy to answer any questions she may have.

I received a letter that I owe money for court costs. I owe NOTHING. I called and they wanted my ssn NOPE not giving it to them. The letter I received stated NOTHING about the supposed debt, just that I owe money. WRONG!!!
She tried to state it's for my protection. My PROTECTION IS NOT TO GIVE MY SSN. If you can not tell me what this supposed debt is for we have nothing to speak about.

Review: CB Merchant Services continues to try to collect a bill that they contend that I owe. I have provided a letter to them from their client, Healthcare Clinical Laboratories, which shows that I do not owe any amount on the referenced account but CB Merchant Services continues to send me notices and threaten my credit rating. CB Merchant Services also stated in writing that they were initiating a dispute process on my behalf and that upon completion of their "investigation" I would be notified of the results by mail. I have never received the results of their "investigation". Apparently their investigation does not include opening their mail to get the evidence that I provided to them from their client. I only live a couple of hours away from their business in Stockton so I am pretty sure my letters have had enough time to reach them. I have requested that they provide a copy of the bill or invoice showing that I owe them the amount.Desired Settlement: That CB Merchant Services provide a letter to me acknowledging that I do not owe any amount in this case and that they will cease and desist attempts to collect from me, a bill that I do not owe. I also want assurance from them that they will file no negative credit information against me.

Business

Response:

We have no record of [redacted] as a customer of C B Merchant Services in which he received a product or service in exchange for fees paid to C B Merchant Services.According to the State and Federal Laws, any other relationship that may or may not exist cannot be confirmed nor can the details be disclosed to a third party. If applicable we will attempt tot contac the consumer directly.

Consumer

Response:

I am rejecting this response because: It is true that I am not a customer of CB Merchant Services. As I stated in my complaint, CB Merchant Services is a collection Agency trying to collect money from me that they say that I owe to their client. Their client is Healthcare Clinical Laboratories at [redacted]. I contacted Healthcare Clinical Laboratories and [redacted], their Patient Account Representative sent me a letter which states that I do not owe any money to them. I provided a copy of that letter to CB Merchant Services but they are still trying to collect $105.57.Healthcare Clinical Laboratories is CB Merchant's client - not me. If CB Merchant Services is still claiming that I owe any amount to their client, Healthcare Clinical Laboratories, they need to provide some documentation because, again - Healthcare Clinical Laboratories states that I owe $0.00.

Review: Rude, Beyond rude. Had settled with one of their representatives that the person they are looking for has is not me -- has a different SS #. A clear case of mistaken identity. Yet, I'm now back in their system some how. They want information from me, but won't give me any information about who they are really looking for. The last representative hung up on me.Desired Settlement: I want them to get their facts straight; ID the actual debtor and leave me alone.

Business

Response:

We have no record of [redacted] as a customer of C B Merchant Services in which he received a product or service in exchange for fees paid to C B Merchant Services.

According to State and Federal Laws, any other relationship that may or may not exist cannot be confirmed nor can the details be disclosed to a third party. If applicable, we will attempt to contact the consumer directly.

Thank you,

Review: Account is no longer with CB Merchant and has been paid in full, but is being reported on credit file.Desired Settlement: Please remove item from credit file as this collection was paid in full in the amount of $194.49 and not owned by CB Merchant.

Business

Response:

We have no record of [redacted] as a customer of C B Merchant Services in which he received a product or service in exchange for fees paid to C B Merchant Serves.

According to the State and Federal Laws, any other relationship that may or may not exist cannot be confirmed nor can the details be disclosed to a third party. If applicable we will attempt to contact the consumer directly.

Review: I received a collection notice from Merchant Services for Healthcare Clinical Labs in Stockton California for $225.98. I have never seen a doctor or had lab work done in Stockton California. I suspect this is fraud or someone stole my identity.Desired Settlement: I want all actions and phones calls against me stopped and this removed from my credit reports.

Business

Response:

Client relations is very important to C B Merchant Services. Due to confidentiality laws, we cannot confirm nor deny the presence, or the details, of any account assigned here for collection. If appropriate, we have responded directly to the consumer with the appropriate information requested. Please feel free to have the consumer contact us directly by calling [redacted] and speak with [redacted]. Thank you,

Consumer

Response:

Paperwork attached per your request.Thank you[redacted]

Business

Response:

Client relations is very important to C B Merchant Services. Due to confidentiality laws, we cannot confirm nor deny the presence, or share the details, of any account assigned here for collection. If appropriate, we have responded directly to the consumer with the appropriate information requested. Please feel free to have the consumer contact us directly by calling ###-###-#### ex [redacted] and speak with [redacted] for immediate assistance. Thank you,

Consumer

Response:

No, I have not heard from CB Merchant Services or the Health Care Clinic in Stockton. I believe this is fraud, so I don't think I will hear back from either of them.

Review: CB Merchant Services is currently reporting a delinquent account on behalf of Gentle Dental/Orange that is not accurate. I have sent CB Merchant various letters asking for proof of debt but CB Merchant has failed to provide proof. They only correspondence I have received is an incomplete invoice that does not show the services that were provided, how much I paid, and the services that I agreed to have performed. Following is the information I have relayed and requested from CB Merchant: 1) I paid in full the services that were provided to me and my insurance company paid for the rest. 2) I would like to see the contract I signed stating the services I agreed to, the services that were provided to me, the amount I paid and the amount my insurance company paid. Despite CB Merchant having failed to provide me with proof of this debt, I have reached out to them to try and solve this matter even if I do not owe this money but they have not responded to my letters.Desired Settlement: The desired settlement is for CB Merchant to either provide proof of debt or to remove the negative mark from my credit report from all the three credit bureaus.

Business

Response:

Due to confidentiality and privacy laws we are unable to provide information to third parties. If an accounts exists here at C B Merchant Services, we will forward the requested information direct to the consumer at the address provided in this correspondence. Please encourage the consumer to contact us and speak directly to Wendy Costa by calling ###-###-####, to receive immediate assistance.

Business

Response:

The information has been forwarded to the consumer. Please invite him to share it with you if he desires your assistance.

Consumer

Response:

The attached is the only documents I have recede from CB Merchants.

Review: TRIED TO CONTACT THIS COLLECTION AGENCY TO SEE WHY I RECIEVED A NOTICE FOR $3,693.66. I SPOKE WITH A PERSON WHO SAID IT WAS FOR A RECENT EVICTION FROM [redacted] ( I HAVE NEVER BEEN EVICTED AND HAVE NEVER LIVED ON [redacted] OR KNOW WHERE IT IS) I EXPLAINED TO HER THAT THIS COULD'NT BE ME (SHE DOSENT KNOW MY MIDDLE INITIAL OR CORRECT AGE,SSN OR ANYTHING OTHER THAN FIRST/LAST NAME). BUT THE PERSON INSISTED IT WAS ME. THEY ASKED IF I HAD A SON AND I SAID YES (I DO AND WITH THE SAME NAME. BUT HE IS A TEENAGER AND HAS NEVER RENTED ANYTHING).THE PERSON GOT AGITATED WHEN I ASKED HOW THEY FOUND MY NAME AND RESEARCHED AS TO IF I WAS THE CORRECT PERSON. I SAID SHE SHOULD HAVE MORE THAN JUST A NAME AND SHE BEGAN TO YELL AND HUNG UP THE PHONE. A PAST ROBBERY,MAIL BOX BREAK IN AND RECENT HACK OF THE DOD OPM SYSTEM MAKES ME WONDER IF MY INFORMATION HAS BEEN COMPROMISED AND IS BEING AFFECTED. LOOKS LIKE THEY DID A NAME SEARCH AND MY NAME CAME UP BECAUSE IT'S THE ONE THAT LISTS STOCKTON,CA FIRST. I AM GETTING AN INFLUX OF FAKE BILLS/CALLS AND IT IS DISTURBING TO HAVE TO DEAL WITH THIS EVERY OTHER DAY.Desired Settlement: I DO NOT APPRECIATE THE LACK OF BUSINESS SENSE AND DEMEANOR. I WOULD APPRECIATE MY NAME BEING REMOVED FROM THEIR LIST. IF THEY HAVE MORE INFORMATION THAT COULD AFFECT MY CREDIT I WOULD LIKE IT REMOVED FROM MY CREDIT REPORT. I WOULD LIKE NO FURTHER CONTACT FROM THEM.

Business

Response:

Thank you for your inquiry on behalf of Mr. [redacted]. As you may know, we are unable to confirm or deny the existence of an account referred for collection due to privacy and confidentiality laws. We will thoroughly investigate this complaint and, if appropriate, we will respond directly to the consumer within 5 business days.

Business

Response:

Thank you for your inquiry on behalf of Mr. [redacted]. As you may know, we are unable to confirm or deny the existence of an account referred for collection due to privacy and confidentiality laws. We will thoroughly investigate this complaint and, if appropriate, we will respond directly to the consumer within 5 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me if the response is prompt and my name is cleared.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me if the response is prompt and my name is cleared.

Review: To whom it may concern,

I have contacted your collection office on numerous occasions regarding a debt from 2010. The debt was incurred as a co-pay for my Dermatologist [redacted]. I went by her office for my regular 90 day apt. in 2010 and found the office manager cleaning out the office. I was told at that time Dr [redacted] has died expectantly. I offered at that time to pay the $35 co-pay I owed and was told the office had closed and she was not able to process a payment.

Shortly after I receive a correspondence from your office regarding this debt. I have asked numerous times to get the contact information on the creditor to confirm the address to pay the debt. I was given a phone number for a produce delivery service. Sacramento Dermatology no longer exists and is not available to confirm or validate the debt. I have gone through the credit reporting agency ([redacted]) to have the debt verified and both times your agency verified the debt without the debtor. Regardless I have offered to pay the debt even though you will end up pocketing the funds to Dr [redacted] having no estate or offspring. All I have ask in return of payment is that you remove the mark on my credit report, which you rudely refused to do.\I have worked with other collection agencies and they were more than happy to remove the debt for payment.

From what I understand from the FTC and Attorney General’s office you are in violation of both the Rosenthal fair debt act as well as FDCPA. You have engaged in deceptive and unfair practices not being willing to provide me with direct contact information to the debtor. Therefore this letter will serve as a written warning of intent to prosecute. I am giving you 14 days to respond by either removing your entry from my [redacted] report or supplying me with the contact information on the debtor so I can work it out with them. Should you do nothing I will have no choice but to file complaints with the Revdex.com, FTC, and the Attorney General. In addition to all N.Ca newspapers and blogs I will start on your practices.

This would have been an easy problem to fix if you would have just collected the funds and had the entry removed from [redacted]. Please understand it is not the amount of the debt but the idea that you are collecting for a deceased client and the rude unprofessional way I was treated by your phone center trying to work this out.

Desired Settlement: Removing your entry from my [redacted] report or supplying me with the contact information on the debtor so I can work it out with them.

Business

Response:

In order to protect the privacy of confidential information, we will respond directly to the consumer regarding this complaint. Our response will be mailed to the consumer today. Thank you,

Review: I have mailed this company numerous times asking for validation on this account. I have not received nothing from them. I also ask to have this account removed from all 3 of my credit reports as they have not sent any verifying information that this account belongs to me.Desired Settlement: I would like this account taking off of my credit reports. This account does not belong to me.

Business

Response:

We are unable to locate an account based on the information provided. We have notified the CRA's to remove any C B Merchant Service's account that may be reflected on this consumers credit report. Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,