Initial Business Response /* (1000, 5, 2015/06/19) */
Contact Name and Title: President Richard S***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
RE: Case number XXXXXXX
To whom it may concern,
We are sorry that we couldn't satisfy you as a customerWe were only
successful to the degree that you put miles on our vanThe manager discounted the rental charges, and those charges will stand
Thank you,
Affordable Auto Rental Management
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Affordable auto was informed that I would be going to Chicago miway Airport in the van to pickup family on thursday June 4tth for my sons graduation and taking them back to midway on Sunday June7th.They said that itt would be fine.they knew how many miles would be used.The only fee that was removed was the rental fee and taxes for Sunday June 7,which is when I dropped off the van in their parking lot at amThe anti lock brake light an several other lights were on on the vanI have a photo of the dashboard with the lights onI received a $off for Sunday rentalThe van was undriveabe The total bill was $ $183,($times days) plus 11% sales tax $The total was $minus $(Sundays rental)I paid a $deposit on 03/06/(which was the day I reserved the van)That deposit went toward rental chargesI have that receipt and a copy of my credit card statement with the chargeOn Monday June 8th I paid a additional $the remaing balane for three days of rental of vanWhich was $I also have that receipt along with a copy of my credit card statementWhere's the discount that they are saying I received? I spent the frday and saturday of yhe rental taking thr vans back to them because of problemsLike I stated earlier there could have been fatalities due to the rental of vehicles that should have not been rented in the first placeIt caused me alot of stress and hardshipMy family did not have a good visitI will inform others of my experience with Affordable Autoi would a like $refund
Initial Business Response /* (1000, 5, 2015/06/19) */
Contact Name and Title: President Richard S***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
RE: Case number XXXXXXX
To whom it may concern,
We are sorry that we couldn't satisfy you as a customerWe were only
successful to the degree that you put miles on our vanThe manager discounted the rental charges, and those charges will stand
Thank you,
Affordable Auto Rental Management
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Affordable auto was informed that I would be going to Chicago miway Airport in the van to pickup family on thursday June 4tth for my sons graduation and taking them back to midway on Sunday June7th.They said that itt would be fine.they knew how many miles would be used.The only fee that was removed was the rental fee and taxes for Sunday June 7,which is when I dropped off the van in their parking lot at amThe anti lock brake light an several other lights were on on the vanI have a photo of the dashboard with the lights onI received a $off for Sunday rentalThe van was undriveabe The total bill was $ $183,($times days) plus 11% sales tax $The total was $minus $(Sundays rental)I paid a $deposit on 03/06/(which was the day I reserved the van)That deposit went toward rental chargesI have that receipt and a copy of my credit card statement with the chargeOn Monday June 8th I paid a additional $the remaing balane for three days of rental of vanWhich was $I also have that receipt along with a copy of my credit card statementWhere's the discount that they are saying I received? I spent the frday and saturday of yhe rental taking thr vans back to them because of problemsLike I stated earlier there could have been fatalities due to the rental of vehicles that should have not been rented in the first placeIt caused me alot of stress and hardshipMy family did not have a good visitI will inform others of my experience with Affordable Autoi would a like $refund