A technician was sent out within a reasonable amount of time and he diagnosed the problemBefore I bought the house someone had already done a repairThey had gone through a place in the garage floor and the patch was showing signs of moistureThe tech said he forgot and left his probe back at the shopSo, I asked what he was going to doHe dug a hole at the side of the house where the line comes in, adjacent to the repair area, and got waterThere was actually a crevice under the slab where the water had been coming throughBut he was not equipped to do any repair at that timeHe had nothing with him to get through the floorHe said they would call asapI waited over the weekend and did not hear anything MondayI HAD TO CALLShe acted like she didn't even know who I was! I thought they would be prepared to come out and start work! As we talked she didn't really sound like she wanted to get involved with it since I am on a slabShe said she could come out with a sledge hammer and spend all day busting concrete and not find the leakShe wanted me to call [redacted] and pay them $to find itWhy??! Her own tech had found the location!! It was in the area of a previous repair!! I am on a fixed income and I told her I can not afford to just shell out money like thatSo, she said she MIGHT be able to get someone out the next dayReally??!! The water had been shut off and I was using water in the bathtub to flush the toilet, sponge bathing out of the bathroom sink, and I was washing my hands in the same water over and over in the kitchen sink!!! I called another company and they got right to itThey "SAWED" through the concrete and located the leak in the area where her tech thought it was, repaired it, filled in the hole and patched the floorHad I called them Friday perhaps I would not have had to spend the weekend without water
A technician was sent out within a reasonable amount of time and he diagnosed the problemBefore I bought the house someone had already done a repairThey had gone through a place in the garage floor and the patch was showing signs of moistureThe tech said he forgot and left his probe back at the shopSo, I asked what he was going to doHe dug a hole at the side of the house where the line comes in, adjacent to the repair area, and got waterThere was actually a crevice under the slab where the water had been coming throughBut he was not equipped to do any repair at that timeHe had nothing with him to get through the floorHe said they would call asapI waited over the weekend and did not hear anything MondayI HAD TO CALLShe acted like she didn't even know who I was! I thought they would be prepared to come out and start work! As we talked she didn't really sound like she wanted to get involved with it since I am on a slabShe said she could come out with a sledge hammer and spend all day busting concrete and not find the leakShe wanted me to call [redacted] and pay them $to find itWhy??! Her own tech had found the location!! It was in the area of a previous repair!! I am on a fixed income and I told her I can not afford to just shell out money like thatSo, she said she MIGHT be able to get someone out the next dayReally??!! The water had been shut off and I was using water in the bathtub to flush the toilet, sponge bathing out of the bathroom sink, and I was washing my hands in the same water over and over in the kitchen sink!!! I called another company and they got right to itThey "SAWED" through the concrete and located the leak in the area where her tech thought it was, repaired it, filled in the hole and patched the floorHad I called them Friday perhaps I would not have had to spend the weekend without water