CB Squared Services, Inc.

Revdex.com Moorefield Park DrSuite Richmond,
VATo Whom It May Concern: Please allow me to introduce myselfMy name is *** *** and I am the General Manager of Administration for CB Squared Services Inc. My responsibility is to maintain fast, friendly and defect free service for our customers as well as many other challengesCB Squared Services, Inchas reached a resolution to Case # *** *** ***. CB Squared Services, Inchas issued Mr*** a reimbursement check in the amount of $If there are any further questions or concerns please contact me in any waySincerely, *** ** ***
** ** ***

Dear Ms. [redacted]: I would like to take this opportunity to introduce myself. My name is Dennis S[redacted] and I am the General Manager of Administration...

for CB Squared Services Inc.  One of my roles is to handle all customer complaints for CB Squared Services, Inc. This letter is in response to complaint # [redacted] filed by [redacted]. CB Squared Services, Inc. is willing to reimburse Mr. [redacted] for the transmission service out of customer relations.  Our service would not cause damage to the transmission; however it could expose a pre-existing condition.  We cannot warrant that the internal parts of the transmission.  There are many variables that would leave to the issues MR. [redacted] is having with his vehicle.  We were not notified of any issues after the service until Mr. [redacted] contacted us about two weeks ago.  This is months after the service was performed by CB Squared Services, Inc. T/A Jiffy Lube.  The vehicle was brought to the dealership where it was diagnosed and worked on without our knowledge.  This is a clear breach of the contract that Mr. [redacted] entered with Jiffy Lube on February 5, 2016.  The warranty can be obtained on the back of the original service invoice.  The warranty states:  Exclusions to the Limited Service Warranty- This warranty does not apply if you have made any repairs to the parts of the vehicle that you claim were damaged by the original service(s) or when repairs are made without prior written approval from the original Jiffy Lube Service Center. In closing CB Squared Services, Inc. is willing to issue a refund for the transmission service that was performed on his vehicle out of customer relations.  If there are any further questions or concerns please contact me in any way.     Sincerely,   Dennis M. S[redacted] General Manager of Administration

Dear Ms. [redacted]:I would like to take this opportunity to introduce myself.My name is Dennis S[redacted] and I am the DistrictManager for CB Squared Services, Inc.  Oneof my roles is to handle all customer complaints for CB Squared Services, Inc.This letter is in response...

to complaint # [redacted]filed by [redacted].I have attempted to reach out to Mr. [redacted] in hopes ofresolving this issue on three separate occasions. The first attempt was on June29th, 2015 I left a voicemail asking Mr. [redacted] to contact me andprovided my phone number.  The secondattempt was on June 30th, 2015. Again I left a voicemail asking Mr. [redacted] to return my call.  The third attempt was made on July 1st,2015.  As of July 2nd, 2015 Mr. [redacted] has notcontacted myself or any other representative of CB Squared Services, Inc.   CB Squared Services, Inc. is willing toresolve the issue with Mr. [redacted] however; after repeated attempts to contactthe customer with no response from Mr. [redacted] we cannot resolve the issue.Mr. [redacted] can contact me at [redacted] we can work toresolving the issue as quickly as we can.  If thereare any further questions or concerns please contact me in any way.   Sincerely, [redacted]
[redacted]Directorof Operations

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted] I would like to sincerely thank you guys for your assistance in this matter. [redacted] management was very understanding and today I received my refund check for the repaired damage. None of this would have been possible without your assistance. I can't thank you guys enough. I feel like I won one for the little guys.Sincerely[redacted]Sent from my [redacted]

Review: I took my vehicle to the named business on 02/05/2016 for services to my transmission and an oil change.

When I left said service provider, the transmission in my car started acting up and on 06/08/2016 the vehicle had a major breakdown and became inoperable and wouldnt go into gear. On 02/06/2016, I had taken the vehicle to [redacted] for a 2nd opinion when I noticed something wasn't quite right after leaving Jiffy Lube and they told me the transmission fluid that was flushed into my vehicle was burnt and was 2 qts low. Now the vehicle is inoperable and I would like it fixed.Desired Settlement: I would like this issue RESOLVED. They had a warranty of 90 days, but I live too far from where I got the service done. So my desired outcome is either refund me my money I paid, or FIX my car

Business

Response:

Dear Ms. [redacted]: I would like to take this opportunity to introduce myself. My name is Dennis S[redacted] and I am the General Manager of Administration for CB Squared Services Inc. One of my roles is to handle all customer complaints for CB Squared Services, Inc. This letter is in response to complaint # [redacted] filed by [redacted]. CB Squared Services, Inc. is willing to reimburse Mr. [redacted] for the transmission service out of customer relations. Our service would not cause damage to the transmission; however it could expose a pre-existing condition. We cannot warrant that the internal parts of the transmission. There are many variables that would leave to the issues MR. [redacted] is having with his vehicle. We were not notified of any issues after the service until Mr. [redacted] contacted us about two weeks ago. This is months after the service was performed by CB Squared Services, Inc. T/A Jiffy Lube. The vehicle was brought to the dealership where it was diagnosed and worked on without our knowledge. This is a clear breach of the contract that Mr. [redacted] entered with Jiffy Lube on February 5, 2016. The warranty can be obtained on the back of the original service invoice. The warranty states: Exclusions to the Limited Service Warranty- This warranty does not apply if you have made any repairs to the parts of the vehicle that you claim were damaged by the original service(s) or when repairs are made without prior written approval from the original Jiffy Lube Service Center. In closing CB Squared Services, Inc. is willing to issue a refund for the transmission service that was performed on his vehicle out of customer relations. If there are any further questions or concerns please contact me in any way. Sincerely, Dennis M. S[redacted] General Manager of Administration

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: about a month and a half ago, my wife stopped by [redacted] to get the oil changed. I was out of town for a period of time and when I returned, we noticed oil spots where the car was parked. We figured that the car was leaking oil since the oil change. I took the car back to [redacted] and explained that the car has been steadily leaking since my wife brought it in. They pulled the car in and looked at it. I was told after they looked at it that they did everything like they were supposed to and that the reason it was leaking was because there was an aftermarket drain plug installed. The drain plug has been in place for years through a number of oil changes and now it's leaking profusely. The gentleman I spoke with said that if it keeps leaking, I can bring it back for another oil change in a few months and they will replace the drain plug. He wanted me to wait for the next oil change! I took the car to Toyota of Stafford for repair. It was determined that drain plug had been stripped again after the oil change by [redacted]. Since the oil pan was repaired before and now it was stripped again, the entire oil pan has to be replaced.Desired Settlement: I would like to be refunded the cost of the original payment made by my wife for the oil change and also payment for the cost of the Toyota dealership to replace the oil pan, drain plug seals and the inconvenience of not having our car available because they did not own up to their mistake.

Business

Response:

Revdex.com 720 Moorefield Park Dr. Suite 300 Richmond, VA. 23236 To Whom It May Concern: Please allow me to introduce myself. My name is [redacted] and I am the General Manager of Administration for CB Squared Services Inc. My responsibility is to maintain fast, friendly and defect free service for our customers as well as many other challenges. CB Squared Services, Inc. has reached a resolution to Case # [redacted]. CB Squared Services, Inc. has issued Mr. [redacted] a reimbursement check in the amount of $532.05. If there are any further questions or concerns please contact me in any way. Sincerely, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

I would like to sincerely thank you guys for your assistance in this matter. [redacted] management was very understanding and today I received my refund check for the repaired damage. None of this would have been possible without your assistance. I can't thank you guys enough. I feel like I won one for the little guys.Sincerely[redacted]Sent from my [redacted]

Review: The business over tightened the oil drain plug on the vehicle causing it to be damaged when the plug needed to be removed for the next oil change. I explained the issue to the manager and the employee of Jiffy Lube denied they over tightened the plug, disregarding my claim, not event researching to find which of his employees actually executed the last oil change service. I explained they were the only business to service the oil on my car, I event offered to pay them remove the plug only, but the manager said they do not carry an oil plugs I the size my car needed. He offered no alternative solutions or options to resolve the matter, such as order or an apology. As a customer calmly and rationally seeking remedy, they were not professional and refused to accept any responsibility or offer resolution. I was treated as if I was lying, even though I had the receipt from the prior service. This was pathetic customer treatment...Desired Settlement: I would like for them to repair the plug or exchange the one they caused to be damaged, and an apology.

Business

Response:

Dear Ms. [redacted]:I would like to take this opportunity to introduce myself.My name is Dennis S[redacted] and I am the DistrictManager for CB Squared Services, Inc. Oneof my roles is to handle all customer complaints for CB Squared Services, Inc.This letter is in response to complaint # [redacted]filed by [redacted].I have attempted to reach out to Mr. [redacted] in hopes ofresolving this issue on three separate occasions. The first attempt was on June29th, 2015 I left a voicemail asking Mr. [redacted] to contact me andprovided my phone number. The secondattempt was on June 30th, 2015. Again I left a voicemail asking Mr. [redacted] to return my call. The third attempt was made on July 1st,2015. As of July 2nd, 2015 Mr. [redacted] has notcontacted myself or any other representative of CB Squared Services, Inc. CB Squared Services, Inc. is willing toresolve the issue with Mr. [redacted] however; after repeated attempts to contactthe customer with no response from Mr. [redacted] we cannot resolve the issue.Mr. [redacted] can contact me at [redacted] we can work toresolving the issue as quickly as we can. If thereare any further questions or concerns please contact me in any way. Sincerely, [redacted]Directorof Operations