Hi S***, I'd like to apologize for how long it's taken you to receive your new ATM card and PIN numberAfter reviewing with my team, it appears the card was originally sent to an incorrect address - an apartment number was missingTherefore, we received both the ATM card and the PIN number back in the mailUsually, we let members know it takes 7-business days for both the card and the PIN number to arriveIn honesty, it's often quicker, but we want to set realistic time frames for our membersWe send them separately for securityIf you ordered a replacement card with the same card number you previously had, your existing PIN will workYou may go to an ATM to change the PIN if need be thoughIf you ordered a new card with a new number, it does need a new PINYou can always call us at 805-988-and we will give you a new PIN over the phoneFor security reasons, we do not share them via online message, e-mail, etc You may call my direct line at 805-988-xwith any questions and I can help direct you to the appropriate team if you still need your PINAgain I apologize for how long the process has taken, it should never take weeks to get an ATM card and the address discrepancy delayed usI will also have our team ensure we have your proper address on file when you call so this does not happen again Best, [redacted] Director of Marketing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11814658, and find that this resolution is satisfactory to meHello, CBC Federal Credit Union did contact me last Tuesday and everything has been straightened outCandace Aragon, I think in Marketing, contacted me and she connected me to IT in order to receive a PIN over the phoneApparently my apartment number was not being added to my address and that is why I had such a hard time receiving my ATM card and separate envelope containing the PINThank you for your helpI never have done anything like this, but I was feeling a little bit desperateAnyways, hope all is going well in CaliforniaI wish I have the opportunity to move back there one dayTake care Regards, [redacted]
Hello,
I'm sorry for the delayed response from CBC on this issueScott Norris left in December and I was on maternity leave, but our team tried to reach out to the Revdex.com on numerous occasions about this issueI would like to explain the situation that transpired with MrS***He reached
out to us for a payoff on his mortgage on December 24, He asked for a payoff amount dated in February Our branch team reached out to our mortgage department for this amountOur real estate manager let our team know she does not like to provide a payoff amount two months in advance, as the information can change pending future payments, but agreed to supply one anyway to give him a ball park figureShe did make an error at that time in giving him a payoff for February 2015, rather than February However, this did not result in any lost money for MrS***, but rather the perception of what he believed he would be getting back at the close of escrowWhen he did sell the condo in January, All Valley Escrow requested a payoff from us on January 15, We provided the correct payoff statement at that timeIt is customary in escrow, and to my belief legally required, for the escrow company to use the payoff statement they request from the lender and not the payoff statement provided from the customerIt appears to us, that All Valley Escrow used the payoff amount the borrower provided, rather than the official payoff statement we gave themThe payoff statement the member provided should have been a red flag to All Valley Escrow, as it showed a large amount of negative interest due amount since it was calculated for February We have tried to explain what happened MrS*** on numerous occasions, but he has not been responsiveWe have responded to all of his public statements made on Yelp, Facebook, etcas wellMultiple team members including our real estate manager, R*** ***, and Chief Service Officer, Trish Williams, have both spoken with MrS*** on the matterWe have also reached to All Valley Escrow, but have not received a responsePlease let us know if you need any future information on this issue and we will supply it as quickly as possible.
Best,
Candice Cerro Aragon
CBC Director of Marketing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11814658, and find that this resolution is satisfactory to me.
Hello, CBC Federal Credit Union did contact me last Tuesday and everything has been straightened out. Candace Aragon, I think in Marketing, contacted me and she connected me to IT in order to receive a PIN over the phone. Apparently my apartment number was not being added to my address and that is why I had such a hard time receiving my ATM card and separate envelope containing the PIN.
Thank you for your help. I never have done anything like this, but I was feeling a little bit desperate.
Anyways, hope all is going well in California. I wish I have the opportunity to move back there one day.
Take care.
Regards,
[redacted]
Hi S[redacted],
I'd like to apologize for how long it's taken you to receive your new ATM card and PIN number. After reviewing with my team, it appears the card was originally sent to an incorrect address - an apartment number was missing. Therefore, we received both the ATM card and the PIN...
number back in the mail. Usually, we let members know it takes 7-10 business days for both the card and the PIN number to arrive. In honesty, it's often quicker, but we want to set realistic time frames for our members. We send them separately for security. If you ordered a replacement card with the same card number you previously had, your existing PIN will work. You may go to an ATM to change the PIN if need be though. If you ordered a new card with a new number, it does need a new PIN. You can always call us at 805-988-2151 and we will give you a new PIN over the phone. For security reasons, we do not share them via online message, e-mail, etc.
You may call my direct line at 805-988-2151 x.5727 with any questions and I can help direct you to the appropriate team if you still need your PIN. Again I apologize for how long the process has taken, it should never take 5 weeks to get an ATM card and the address discrepancy delayed us. I will also have our team ensure we have your proper address on file when you call so this does not happen again.
Hi S***, I'd like to apologize for how long it's taken you to receive your new ATM card and PIN numberAfter reviewing with my team, it appears the card was originally sent to an incorrect address - an apartment number was missingTherefore, we received both the ATM card and the PIN number back in the mailUsually, we let members know it takes 7-business days for both the card and the PIN number to arriveIn honesty, it's often quicker, but we want to set realistic time frames for our membersWe send them separately for securityIf you ordered a replacement card with the same card number you previously had, your existing PIN will workYou may go to an ATM to change the PIN if need be thoughIf you ordered a new card with a new number, it does need a new PINYou can always call us at 805-988-and we will give you a new PIN over the phoneFor security reasons, we do not share them via online message, e-mail, etc You may call my direct line at 805-988-xwith any questions and I can help direct you to the appropriate team if you still need your PINAgain I apologize for how long the process has taken, it should never take weeks to get an ATM card and the address discrepancy delayed usI will also have our team ensure we have your proper address on file when you call so this does not happen again Best, [redacted] Director of Marketing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11814658, and find that this resolution is satisfactory to meHello, CBC Federal Credit Union did contact me last Tuesday and everything has been straightened outCandace Aragon, I think in Marketing, contacted me and she connected me to IT in order to receive a PIN over the phoneApparently my apartment number was not being added to my address and that is why I had such a hard time receiving my ATM card and separate envelope containing the PINThank you for your helpI never have done anything like this, but I was feeling a little bit desperateAnyways, hope all is going well in CaliforniaI wish I have the opportunity to move back there one dayTake care Regards, [redacted]
Hello,
I'm sorry for the delayed response from CBC on this issueScott Norris left in December and I was on maternity leave, but our team tried to reach out to the Revdex.com on numerous occasions about this issueI would like to explain the situation that transpired with MrS***He reached
out to us for a payoff on his mortgage on December 24, He asked for a payoff amount dated in February Our branch team reached out to our mortgage department for this amountOur real estate manager let our team know she does not like to provide a payoff amount two months in advance, as the information can change pending future payments, but agreed to supply one anyway to give him a ball park figureShe did make an error at that time in giving him a payoff for February 2015, rather than February However, this did not result in any lost money for MrS***, but rather the perception of what he believed he would be getting back at the close of escrowWhen he did sell the condo in January, All Valley Escrow requested a payoff from us on January 15, We provided the correct payoff statement at that timeIt is customary in escrow, and to my belief legally required, for the escrow company to use the payoff statement they request from the lender and not the payoff statement provided from the customerIt appears to us, that All Valley Escrow used the payoff amount the borrower provided, rather than the official payoff statement we gave themThe payoff statement the member provided should have been a red flag to All Valley Escrow, as it showed a large amount of negative interest due amount since it was calculated for February We have tried to explain what happened MrS*** on numerous occasions, but he has not been responsiveWe have responded to all of his public statements made on Yelp, Facebook, etcas wellMultiple team members including our real estate manager, R*** ***, and Chief Service Officer, Trish Williams, have both spoken with MrS*** on the matterWe have also reached to All Valley Escrow, but have not received a responsePlease let us know if you need any future information on this issue and we will supply it as quickly as possible.
Best,
Candice Cerro Aragon
CBC Director of Marketing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11814658, and find that this resolution is satisfactory to me.
Hello, CBC Federal Credit Union did contact me last Tuesday and everything has been straightened out. Candace Aragon, I think in Marketing, contacted me and she connected me to IT in order to receive a PIN over the phone. Apparently my apartment number was not being added to my address and that is why I had such a hard time receiving my ATM card and separate envelope containing the PIN.
Thank you for your help. I never have done anything like this, but I was feeling a little bit desperate.
Anyways, hope all is going well in California. I wish I have the opportunity to move back there one day.
Take care.
Regards,
[redacted]
Hi S[redacted],
I'd like to apologize for how long it's taken you to receive your new ATM card and PIN number. After reviewing with my team, it appears the card was originally sent to an incorrect address - an apartment number was missing. Therefore, we received both the ATM card and the PIN...
number back in the mail. Usually, we let members know it takes 7-10 business days for both the card and the PIN number to arrive. In honesty, it's often quicker, but we want to set realistic time frames for our members. We send them separately for security. If you ordered a replacement card with the same card number you previously had, your existing PIN will work. You may go to an ATM to change the PIN if need be though. If you ordered a new card with a new number, it does need a new PIN. You can always call us at 805-988-2151 and we will give you a new PIN over the phone. For security reasons, we do not share them via online message, e-mail, etc.
You may call my direct line at 805-988-2151 x.5727 with any questions and I can help direct you to the appropriate team if you still need your PIN. Again I apologize for how long the process has taken, it should never take 5 weeks to get an ATM card and the address discrepancy delayed us. I will also have our team ensure we have your proper address on file when you call so this does not happen again.
Best,
[redacted]
Director of Marketing