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CBC Group

5226 S 31st Pl, Phoenix, Arizona, United States, 85040-3731

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CBC Group Reviews (%countItem)

Sad because I love the store Autom but the CBC Group that owns it and their customer service is terrible. My personal information was attached to someone else's order... I received an email about an order I did not make. I discovered that the phone rep who originally took the order only verified the catalog number and NOT any personal information such as name, phone number, mailing address, email address etc. When I pointed out to the customer service rep that they clearly need to verify personal information above and beyond this catalog number, they had nothing to say but blamed me!!!! Because someone else looked at my catalog to make an order!!!! How absurd is that!?!?!? That has to be violating some kind of privacy or credit card purchase law but I don't know where to file that.

Terrible experience. I received an email about a sale they were having and when I put the sale item in my cart, it came up as the regular price, so I called the company for help. The customer service representative told me that the item is no longer on sale. When I asked why it was listed on the website as on sale she again repeated that the item is no longer on sale. She then asked if there was anything else I needed (dismissing me). I asked to speak to a manager and was promptly put on hold and then disconnected. I called back two more times before being connected with a manager and after explaining the issue, she agreed to give me the item at the advertised sale price, stating that there is an ongoing glitch in the system and that is why it shows that it is on sale when it really isn’t. When I asked her to help me process the order at the sale price, she then informed me that the item is no longer in stock. I explained that the website said it is in stock and It let’s me Put it in my cart and process it (but at the regular price). She replied that it takes a while for their system to update and that the item is no longer available. She then became dismissive with me and asked if there was anything else I needed. This company is advertising items as on sale and then charges you the regular price. They speak to their customers rudely. This is advertised as a Christian company, but they behave very worldly. I would not recommend doing business with them.

No customer service at all - rude - and at the end of the call they said God bless!!
Sarcastic and hypocritical.
Horrible experience.
Would have never believed it.
Agents (more than one) made error advising. Requested supervisor to honor original request - $5 shipping. Customer service supervisor Misty R (who said she is in charge of all of customer service for the company) responded, "Do you know how many times I would have to honor a request if I believed every customer who called?"
Horrible experience
- very disappointing - shop somewhere else..

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Address: 5226 S 31st Pl, Phoenix, Arizona, United States, 85040-3731

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+1 (602) 232-1855

Web:

This website was reported to be associated with CBC Group.


This website was reported to be associated with CBC Group.


This website was reported to be associated with CBC Group.



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