CBDistillery International, LLC

Hi there,This was a problem from [redacted] and should be taken up with ***They lost her package, not The CBDistilleryHowever, we've decided to send her a new package, which has been sentOur website clearly states our customer service hours M-F 8am-5pm MTMs [redacted] contacted us during off hoursWe promptly responded to her inquiries during our business hours.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi there,We are very sorry to hear about Mr. ***'s issueMr*** did reach out to The CBDistillery support staff on Monday November 6thThe CBDiistillery support promptly responded that day. -----Mr *** (Nov6th 2017):Have to return an order I placeThe item makes me
throw upAlmost threw up in my sleepGive me return shipping labelThank youLook up order from my email.The CBDistillery (Nov6th 2017):I am sorry to hear about your experienceWe are not able to return or refund opened or used product, my apologiesSince you are saying it made you throw up, we will need you to fill out this Adverse Effects Form from the FDAPlease respond to the following questions:Form attachedPlease let me know if you have any additional questions.Have a great day!Mr. Mr. *** (November 6th):You need to accept the return or I will have to file a claim with the CC company.-----Mr*** did not ever fill out the FDA adverse effect formWe take these issues very seriously and have made multiple requests for him to fill out the formIt is our policy that we do not issue returns if a product is openOn www.TheCBDistillery.com we do not make any types of claims for what the product will and won't doAs you can see in Mr***'s claim "many individuals have stated that CBD is great for...", he says individuals told him this, not The CBDistillery. In good faith we have refunded Mr. ***'s $We hope this can motivate Mr. ***'s to fill out the requested FDA adverse effect form. Thank you! *** ***
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I sent in phone numbers affiliated with this complaint
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hi ***,I believe you have the wrong companyWe do not have any record of your order or any order that has your name associated with itIt sounds like you were part of a CBD oil scamWe've heard a similar story through the CBD communityI'm very sorry you were part of this scamI
suggest you contact your credit card company and dispute the charges. If you believe i'm incorrect please provide me with the order number and a copy (or screen shot) of your CBDISTILLERY invoice. Thank you! *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This customer has the wrong company. We have no records of her transaction and we do not offer anything like she has described. She also chose not to provide us with an order number or receipt.

Hi there,This was a problem from [redacted] and should be taken up with [redacted]. They lost her package, not The CBDistillery. However, we've decided to send her a new package, which has been sent. Our website clearly states our customer service hours M-F 8am-5pm MT. Ms. [redacted] contacted us during off...

hours. We promptly responded to her inquiries during our business hours.Thank you