I purchased filters online from this company on February 16, On February the transaction was charged to my credit card accountOn February 20, I contacted Premier by phone because I had not yet received a notice the items had shippedThe very ruder customer service repstated my order was being picked that dayOn February 27, still no shipment or even a notice of shipment however, my charge card had been billed a second time, so I called againI was told my order shipped that day and would take days to get from [redacted] to [redacted] , and not to worry about the "pending" charge - even though it represented a second charge on my accountThis is the worst online business I have ever dealt withAvoid purchasing from this company at all costsThe Reverse Osmosis Superstore is a much more reputable company - I should have never switched to Premier - it has been forever waiting for my shipment
Customer service does not appear to existOver two years I have had too many reasons to call for helpNot big issues and wouldn't be complaining if I could get helpHave experienced holding times of minutesI simply have to give upNobody in that dark abyss of a business cares or respondsEXCEPT to a new orderTheu aint getting one from me ever again
This claim has was forwarded to our Retail Customer Service Supervisor, he informed us that he has taken care of thisHer case worker ( [redacted] CMS) apparently did not send to us (WATTS)We have no record of this claim and she has stated she didn’t think they filed a claim with usThe retail CS supervisor has sent her a claim form and notified our claims deptthat this will be coming their way
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We have reached out to the customerWe are waiting to hear back from him so that this can be resolved accordingly
I purchased filters online from this company on February 16, On February the transaction was charged to my credit card accountOn February 20, I contacted Premier by phone because I had not yet received a notice the items had shippedThe very ruder customer service repstated my order was being picked that dayOn February 27, still no shipment or even a notice of shipment however, my charge card had been billed a second time, so I called againI was told my order shipped that day and would take days to get from [redacted] to [redacted] , and not to worry about the "pending" charge - even though it represented a second charge on my accountThis is the worst online business I have ever dealt withAvoid purchasing from this company at all costsThe Reverse Osmosis Superstore is a much more reputable company - I should have never switched to Premier - it has been forever waiting for my shipment
Customer service does not appear to existOver two years I have had too many reasons to call for helpNot big issues and wouldn't be complaining if I could get helpHave experienced holding times of minutesI simply have to give upNobody in that dark abyss of a business cares or respondsEXCEPT to a new orderTheu aint getting one from me ever again
This claim has was forwarded to our Retail Customer Service Supervisor, he informed us that he has taken care of thisHer case worker ( [redacted] CMS) apparently did not send to us (WATTS)We have no record of this claim and she has stated she didn’t think they filed a claim with usThe retail CS supervisor has sent her a claim form and notified our claims deptthat this will be coming their way
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]