CBIZ Payroll

This complaint is in reference to the timing of the 401(k) distribution processing and receipt of the resulting check for a separation of service distribution The participant was originally emailed the 401(k) distribution form and instructions on 10/6/ The participant completed, signed and faxed the 401(k) distribution form back to CBIZ on 12/29/ The participant was explained that distributions are submitted for processing within 2-business days of receipt We believe the participant misunderstood the timeline and anticipated the check to be mailed within business days of receipt, 12/31/ The participant’s distribution was submitted for processing on 1/5/and the check was issued on 1/6/2015, within the timeframe detailed on page of the instructions sent to the client with the distribution form When the participant called to check the status of her distribution, she was given the date the distribution check was processed and the method in which it was sent It was also explained to allow standard timing for the mailing process (7-days) to receive the distribution check The standard process was followed for the processing of the separation of service distribution All timelines were kept within the standard internal processes and procedures, as well as the timelines listed on the participant instructions sheet sent with the distribution form

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]