CBR Tech Solutions Limited Liability Company

Review: I was talked into using CBR Tech solutions services, and only a couple hours after giving them my account info for payment, called them back to cancel. They told me I could not cancel because they had aleady started to serve me. I was furious, and let them know that was not acceptable. Eventually they agreed to refund $149, however, even though they insist they refunded my money, it has never shown up in my account. I have an email from my bank, [redacted] stating they did not deposit a refund in my account. They refuse to talk with me or admit they never refunded my money. This all took place Nov of 2014. They are very rude and I would like my refund, even though it is less than they owe me! Can you help me???Desired Settlement: They owe me $149 but the actual amount was $250

Business

Response:

Thank you for notifying us of this complaint. With regards to this case we would first of all like to apologize for any inconvenience caused to the customer. Secondly the main concern that the customer has mentioned about $150 refund , the same was refunded to the customer on 11/09/2014 ( Please see a copy of refund check attached in the email and the confirmation from the gateway that the transaction was successfully refunded). The amount of $150 was debited from our bank account on 11/10/2014.Our concerned supervisor spoke to the customer regarding the same. We would like to extend our full co operation in this matter and if there are any other documents required from our end , we would be happy to provide the same

Consumer

Response:

Review: [redacted]

I am rejecting this response because: they keep saying $150 but it was $149 and my bank says they never deposited it