CBS Collections

Re: Complaint ID Dear Cathy Robinson, This is in response to the complaint your office received from Jeanne MB [redacted] against CBS Collections, IncFirst let me say that we do not “purchase” our debtOur clients list past due accounts with us to collect for them R [redacted] C [redacted] listed the following accounts with us for MsB [redacted] son: 01-02-Account # [redacted] 02-06-Account # [redacted] 12-15-Account # [redacted] 02-23-Account # [redacted] On each of these accounts a Validation Notice was sent to her home address and we did not have any mail returnThere were in excess of calls made and letters sent in regards to the first accountsThe address we had at that time was [redacted] Spokane Valley WA [redacted] and the phone # we called was [redacted] Then when account # [redacted] was listed with us letters were originally sent to [redacted] **Spokane WA [redacted] and then to [redacted] **Spokane WA 9*** On 04-07-the collector handling this account called MsB [redacted] at [redacted] and spoke with her giving her all of the information on the accounts we had our officeAt that time she said her son was covered by Medicaid and she was going to contact R [redacted] and ask them to re-billSo she was fully aware of the R [redacted] Cl [redacted] accounts and had she contacted R [redacted] Cl [redacted] or provided proof that her son was covered this all could have been resolved On one of the visits to R [redacted] , after the receptionist told Jeanne her son was not covered by Medicaid, she told the receptionist this was due to “a government shutdown”This very well could have been true but it would still be up to MsB [redacted] to contact R [redacted] Cl [redacted] and have them recheck for eligibilityI spoke with R [redacted] Cl [redacted] Monday, 10-05-15, and she did not follow through in doing this at that timeHowever, R [redacted] Cl [redacted] has now verified that the patient was covered by M [redacted] for the dates of service in questionR [redacted] Cl [redacted] is writing off accounts # [redacted] , [redacted] , [redacted] and billing M [redacted] for account # [redacted] So I do not expect her to have a remaining balance for the R [redacted] Cl [redacted] accounts As to the Vet bill MsB [redacted] is referring toThis account has the same name as her accounts with no middle initialWe investigated further and found it is not her billWe try very hard not to make mistakes but they do happenI apologize for this error and it has been corrected MsB [redacted] allegations about our representative Shelley A [redacted] (not Terry) are not trueWe record our calls, which MsB [redacted] was advised, and I listened to the recordingShelley was not rude, did not yell and was professional at all timesMsB [redacted] was frustrated with the situation and got upset The bottom line to all of this is that she only has the R [redacted] Cl [redacted] account here with us which is on a hold status until M [redacted] has paidAt that time R [redacted] Cl [redacted] will report the payment to us and the account will be closedI apologize for the length of this letter but there were a lot of facts to include If you have any further questions please feel free to contact me Marilyn M [redacted] Collections Supervisor CBS Collections, Inc 509-324- [redacted]