CBS Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
In regards to the 'several' attempts to contact me, I do not agree with that. As for giving them ample supporting data on the reasons for my complaints, I have already done this. I was on the e-mail notification list from CBS Local Offers and I responded to them that this is where I was getting the offer from and also where I was UNSUBSCRIBING from....and I had done this more than twice and I had also notified YIPIT that this offer was being advertised on CBS Local.
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by CBS Corporation regarding complaint ID ***
Sincerely,
*** ***

[redacted],
My sincerest apologies for the errors and inconvenience that you have experienced. I have reviewed the matter and issued a refund in the amount of $9.99 back to your Master Card ending in [redacted], which should be available within 7 to 10 business days. This refund is for the full purchase...

price that you paid. Please see your bill history.
Subscription Information [redacted]
Billing History for this subscription
DateTypeStatusPaymentTotal AmountTax
July **, 2014 1:43:12 PM GMT RefundProcessedCredit Card($9.99)$0.00
July **, 2014 2:55:40 AM GMT Cancel Subscription No RefundProcessedCredit Card$0.00$0.00
July *, 2014 12:04:07 AM GMT 1st Rebill AttemptProcessedCredit Card$9.99$0.00
June **, 2014 6:17:49 PM GMT Create SubscriptionProcessedCredit Card$0.00$0.00
Again, our apologies for the inconvenience.
Regards,
[redacted]

Please accept our apologies for the delay in responding to [redacted]’s complaint. This delay resulted from the fact that many people with...

relevant information were on vacation and once all the facts were gathered we wanted to speak with [redacted] directly to gather more information about the circumstances of the matters she complained about and then report the results of that outreach in our response to the Revdex.com. Unfortunately, as of the date of this letter, [redacted] has not returned several telephone messages left with her over the course of the past two weeks.
With respect to [redacted]’s having attempted to purchase a $20 credit to the [redacted] in [redacted] for $10.00, she is in fact correct that the offer had expired at the time she attempted to purchase it. We do not have information as to where [redacted] saw the offer or exactly what she saw when she linked to the page where she learned that the offer was unavailable. Presumably the page said that the offer had expired. CBS Local [redacted] makes available deals that it obtains on its own and others that it is provided through third parties. The [redacted] offer was sourced through a third party who provides the details through an automated feed. CBS Local [redacted] had no reason to believe that the offer had expired at the time it publicized the offer. We have reached out to the third party and have been assured that it will be taking steps to make sure that its automated feed will no longer include offers that have expir ed or that have sold out.
There is no conceivable benefit to CBS Local [redacted] to advertise opportunities to its users that they no longer are able to take advantage of. We sincerely regret that [redacted] was disappointed in not being able to purchase the discounted credit at the [redacted]. We were unable to obtain a $20 credit to the restaurant from the third party who was making this opportunity available to CBS Local [redacted]’ users. However, we are prepared to provide [redacted] with a check for $20 that she may apply towards a meal at the restaurant or use for anything else. As noted previously, we have been trying to reach [redacted] to extend this offer as a token of our regret that we did not live up to the standards that we set for ourselves.
We also wanted to assure [redacted] that she has been removed from all email lists that we have been able to identify her having been on. In order to understand where our procedures may have broken down, we wanted to learn from [redacted] what email she received that triggered her effort to “unsubscribe” and what email or emails she subsequently continued to receive. CBS Local [redacted] and its affiliated companies maintain scores of different email data bases to send their subscribers mailings on a variety of topics including breaking news, discounted deals, local events and radio station contests. Our automated platform currently is only able to remove a subscriber from the particular data base applicable to the mailing that contains the “unsubscribe link” that a recipient clicks on. We do not yet have the capability of automatically removing the subscriber from all other mailing lists or providing the subscriber with a menu of mailing lists from which they may unsubscribe. Without more details from [redacted], we cannot explain with certainty why she continued to receive emails after unsubscribing. However, best we can ascertain, she was on more than one email list which most likely is the reason she continued to receive emails (which we believe were of a different nature than those she asked to no longer receive) after her initial effort to unsubscribe.
Thank you for providing us with the opportunity to respond to [redacted]’s complaint and to present our position based on the facts available to us. We will continue to reach out to [redacted] to personally express our apologies for not living up to her expectations. We will also continue our ongoing efforts to improve our practices and to learn from the experiences our users share with us. 
[redacted]
[redacted]

Review: [redacted]

Phone ###-###-####

On May *, 2015 I played at Home Game at the Price is Right. When I won, I was told on the phone to go to CBS.com to get the official rules. I don't have a computer but my daughter and graddaughter have tried with no results. I won the cash $1,000. And I don't know how to receive. I want the money I won. Please help.

Thank you

[redacted]Desired Settlement: [redacted] Phone ###-###-####

On May *, 2015 I played at Home Game at the Price is Right. When I won, I was told on the phone to go to CBS.com to get the official rules. I don't have a computer but my daughter and graddaughter have tried with no results. I won the cash $1,000. And I don't know how to receive. I want the money I won. Please help.

Thank you

Review: Advertising invalid offers. One for [redacted] in [redacted]. Hit link to website and there is no such offer available.Also, I can't get off the e-mail list after submitting UNSUBSCRIBE.Desired Settlement: Remove from e-mail list.Stop false advertising.

Consumer

Response:

At this time, I have not been contacted by CBS Corporation regarding complaint ID [redacted].

Sincerely,

Business

Response:

Please accept our apologies for the delay in responding to [redacted]’s complaint. This delay resulted from the fact that many people with relevant information were on vacation and once all the facts were gathered we wanted to speak with [redacted] directly to gather more information about the circumstances of the matters she complained about and then report the results of that outreach in our response to the Revdex.com. Unfortunately, as of the date of this letter, [redacted] has not returned several telephone messages left with her over the course of the past two weeks.

With respect to [redacted]’s having attempted to purchase a $20 credit to the [redacted] in [redacted] for $10.00, she is in fact correct that the offer had expired at the time she attempted to purchase it. We do not have information as to where [redacted] saw the offer or exactly what she saw when she linked to the page where she learned that the offer was unavailable. Presumably the page said that the offer had expired. CBS Local [redacted] makes available deals that it obtains on its own and others that it is provided through third parties. The [redacted] offer was sourced through a third party who provides the details through an automated feed. CBS Local [redacted] had no reason to believe that the offer had expired at the time it publicized the offer. We have reached out to the third party and have been assured that it will be taking steps to make sure that its automated feed will no longer include offers that have expir ed or that have sold out.

There is no conceivable benefit to CBS Local [redacted] to advertise opportunities to its users that they no longer are able to take advantage of. We sincerely regret that [redacted] was disappointed in not being able to purchase the discounted credit at the [redacted]. We were unable to obtain a $20 credit to the restaurant from the third party who was making this opportunity available to CBS Local [redacted]’ users. However, we are prepared to provide [redacted] with a check for $20 that she may apply towards a meal at the restaurant or use for anything else. As noted previously, we have been trying to reach [redacted] to extend this offer as a token of our regret that we did not live up to the standards that we set for ourselves.

We also wanted to assure [redacted] that she has been removed from all email lists that we have been able to identify her having been on. In order to understand where our procedures may have broken down, we wanted to learn from [redacted] what email she received that triggered her effort to “unsubscribe” and what email or emails she subsequently continued to receive. CBS Local [redacted] and its affiliated companies maintain scores of different email data bases to send their subscribers mailings on a variety of topics including breaking news, discounted deals, local events and radio station contests. Our automated platform currently is only able to remove a subscriber from the particular data base applicable to the mailing that contains the “unsubscribe link” that a recipient clicks on. We do not yet have the capability of automatically removing the subscriber from all other mailing lists or providing the subscriber with a menu of mailing lists from which they may unsubscribe. Without more details from [redacted], we cannot explain with certainty why she continued to receive emails after unsubscribing. However, best we can ascertain, she was on more than one email list which most likely is the reason she continued to receive emails (which we believe were of a different nature than those she asked to no longer receive) after her initial effort to unsubscribe.

Thank you for providing us with the opportunity to respond to [redacted]’s complaint and to present our position based on the facts available to us. We will continue to reach out to [redacted] to personally express our apologies for not living up to her expectations. We will also continue our ongoing efforts to improve our practices and to learn from the experiences our users share with us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

In regards to the 'several' attempts to contact me, I do not agree with that. As for giving them ample supporting data on the reasons for my complaints, I have already done this. I was on the e-mail notification list from CBS Local Offers and I responded to them that this is where I was getting the offer from and also where I was UNSUBSCRIBING from....and I had done this more than twice and I had also notified YIPIT that this offer was being advertised on CBS Local.

Sincerely,

Review: CBS is blocking Time Warner Cable internet subscribers to from their website, CBS.com. This is discriminatory to Time Warner Cable internet subscriber, as CBS.com is provided free to everyone else. This behavior is deplorable and should be prosecuted by the FCC!Desired Settlement: Lift the ban on Time Warner Cable subscribers and give us access to CBS.com like everyone else!!!

Business

Response:

Dear Sirs:

On August **, 2013, [redacted] of CBS Corporation received the above-referenced Complaint that was filed with the Revdex.com, which relates to a dispute between CBS and Time Warner Cable. On September *, 2013, CBS publicly announced that it had reached a Content Carriage Agreement with Time Warner Cable. In light of this development, I assume the Complaint is now moot.

Please call me at ###-###-#### if you would like to discuss this matter.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Although, the matter between CBS and Time Warner could have been better handled across the board, blocking IP addresses of Time Warner customers on the CBS website was especially nasty.

Sincerely,

Review: I bought something from cbs sports and they said they would deliver it. it has been over a month and I have emailed them ten plus times as well as called. no one has returned my phone calls or emails.Desired Settlement: to recived what I ordered

Business

Response:

Dear [redacted]:

We are in receipt of the attached complaint from [redacted] concerning the order he placed through the CBSSports.com Shop on July *, 2013. CBSSports.com's Online Account Manager contacted [redacted] by telephone on August **, 2013, whereupon [redacted] was told the following: (i) the product he ordered was unfortunately no longer available from the third party vendor that had offered it for sale via the CBSSports.com Shop due to a licensing concern brought to the attention of the third party vendor; (ii) the third party vendor and its products have accordingly been inactivated on the CBSSports.com Shop; (iii) his credit card had never been charged because a charge is only processed upon shipment of an ordered product by a vendor; and (iv) due to his having been inconvenienced, he would be (and subsequently has been) presented with a $100 gift code redeemable for any product(s) available at the CBSSports.com Shop. [redacted] expressed his appreciation for the update on the status of his order.

CBSSports.com takes customer concerns very seriously. It is unclear from [redacted]'s statement in the complaint where he directed his initial inquiries about his order. All such CBSSports.com order inquiries can be made online at [redacted] or by calling customer service for the CBSSports.com Shop at ###-###-####. To the extent that [redacted] contacted either or both of these resources and did not receive a timely response, CBSSports.com apologizes for the error.

Review: I complained to CBS about how the live Big Brother feeds were not reliable, therefore they weren't giving me what I paid for. I asked for a refund of all that I have paid since I didn't get what they promised. Not only did they NOT give me a refund, they cancelled my account early, not even letting me finish out what I had paid for. I paid $10 for one month and I got only two weeks. AND those two weeks weren't good quality.Desired Settlement: I want ALL that I have paid so far to be completely refunded.

Business

Response:

[redacted],

My sincerest apologies for the errors and inconvenience that you have experienced. I have reviewed the matter and issued a refund in the amount of $9.99 back to your Master Card ending in [redacted], which should be available within 7 to 10 business days. This refund is for the full purchase price that you paid. Please see your bill history.

Subscription Information [redacted]

Billing History for this subscription

DateTypeStatusPaymentTotal AmountTax

July **, 2014 1:43:12 PM GMT RefundProcessedCredit Card($9.99)$0.00

July **, 2014 2:55:40 AM GMT Cancel Subscription No RefundProcessedCredit Card$0.00$0.00

July *, 2014 12:04:07 AM GMT 1st Rebill AttemptProcessedCredit Card$9.99$0.00

June **, 2014 6:17:49 PM GMT Create SubscriptionProcessedCredit Card$0.00$0.00

Again, our apologies for the inconvenience.

Regards,

Review: Their advertising is fine, but once you try to purchase something forget it. They are associated with [redacted]. (This is going to be another complaint when I am done with this one). I was not sure if my order went through correctly. I had email several times to have someone call me. I only kept getting emails back from the same person. No one would call me back and there was no phone number to try and contact anyone that would answer. I finally got a phone number off my bank statement. I called to get the order cancelled and my account reembured. This is still all pending. I had placed the order on 9/*. It is now 9/**. So basiclly I am dissatified not having a live person in a customer service department to help you with the problem. I will NEVER order from them again.Desired Settlement: Voucher #[redacted]Voucher #[redacted]Voucher #[redacted](Which is also difficult to read).Purchase ID #[redacted]

Business

Response:

This matter has been resolved with CBS Local Offers (“CBSLO”) providing the customer with a full refund of the $30 paid for product vouchers. In addition, the unaffiliated company that sells the goods refunded the $3 shipping charge paid by the customer and, notwithstanding the refund, allowed the customer to keep the merchandise that was sent to her. Moreover, the merchant sent the customer a free gift.

The customer purchased three vouchers ($10 each) from CBSLO, a business operated by an indirect subsidiary of CBS Corporation. Each voucher was redeemable for a knife sharpener that could be ordered from an unaffiliated online merchant, [redacted] (“2-cos”). After the customer ordered one or more knife sharpeners (her complaint is unclear) she had questions about her order and attempted to contact 2-cos customer service and was not satisfied with the responses, if any, that she received.

CBSLO’s customer service department was first contacted by the customer on September **, 2013 and in an exchange of multiple emails through September **, CBSLO directed the customer to 2-cos who was solely responsible for fulfilling the purchase and had access to the tracking information relating to any delivery. At the same time CBSLO attempted to obtain details of the customer’s purchase from 2-cos so that CBSLO could assist the customer by intervening with 2-cos. It took several days of email exchanges before CBSLO was able to obtain all necessary information from the customer. But on September **, when it became clear that the customer was not obtaining a satisfactory response from 2-cos and prior to receiving any complaint from the Revdex.com, CBSLO refunded the $30 that the customer paid for her vouchers.

In addition, CBSLO contacted 2-cos to assure that the customer would receive a refund of any shipping charges incurred. CBSLO was advised that not only were the shipping charges refunded, but the customer was being allowed to retain all merchandise shipped along with a free gift that would be shipped separately.

The customer’s complaint makes no allegations with respect to issues relating to the actual purchase of the vouchers from CBSLO or the customer service provided to the customer by CBSLO representatives. Had the customer provided all requested information to CBSLO more promptly, CBSLO would have been able to facilitate the customer’s transaction with 2-cos more quickly than it did.

Other than this single complaint, CBSLO has no basis for believing that 2-cos has issues with its merchandise or customer service. In fact, over 300 of the knife sharpeners were sold in this offer and CBSLO is not aware of any other complaints. CBSLO has made numerous other items available by voucher through 2-cos without incident.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The situation has been resolved to their standards. I am not at all happy with their comments. I started out with emails to both companies (CBS and the shipping company [redacted]) as follows: emails sent:

[redacted] 1 to CBS, [redacted] 1 to CBS, [redacted] 5 to CBS, [redacted] 2 to CBS, [redacted] 2 eash to both companies, [redacted] 3 to CBS, [redacted] 5 to [redacted] 6 to CBS, [redacted] 6 to CBS, [redacted] 1 to [redacted]. (I saved them). They sent me a tracking number because they said they were sending the 3 knife sharpeners I ordered. I get the package about 4-5 days later, it had a different tracking number on it. I opened it, had no idea what it was. No invoice or anything inside the package. On the out side of the package someone hand wrote "hair ties". When I contacted the company they tell me that was a gift. They told me the knife sharpeners ALL 3 will be sent out at a no charge. They sent me a tracking number for the "3" knife sharpeners. I get TWO different packages with ONE knife sharpener in each one. NOT 3 like they said they were going to do. The sharpeners were intended to be Christmas presents. The package was in poor condition and the sharpeners were so generic that I would be too embarrassed on giving them to any one.

So my conclusion with this company is that I will never do business with them again. You can deside if you want to are not.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We regret that [redacted]

was not satisfied with CBS Local Offers’ response to her complaint and that she

does not want to do business with us again.

Given that [redacted] has not only received a refund of the

purchase price of her CBS Local Offers vouchers and of her shipping charges

from [redacted], the online merchant with whom she redeemed the vouchers, but has

also received merchandise ordered and complimentary merchandise, there is

nothing more to do in order to resolve the matter.

We understand the frustration

[redacted] experienced with both the [redacted] and CBS Local Offers customer

service departments. We constantly

strive to improve CBS Local Offers customer service and take pride in our track

record in speedily resolving the few complaints we do receive. In this case, once CBS Local Offers learned

that the customer was not satisfied with the responsiveness of the merchant, we

intervened and within approximately one week we refunded her payment to us and

had the merchant refund the shipping charge.

We also resolved the confusion that occurred due to [redacted]’s

placing a second order for the merchandise as a result of her not being certain

that her first order had been processed (notwithstanding the shipping charge

being deducted from her account and having received a “You’re good to go”

e-mail response from [redacted] when she inquired as to whether she had successfully

completed her order). Within the week we

made sure that her second order did not get processed by the merchant and that,

despite being refunded her payments, she was shipped the merchandise ordered

and a free gift.

We are sorry for the confusion

that was caused by her receiving the gift before the knife sharpeners ordered

and therefore her thinking the wrong package had been sent. We also are sorry about the condition of the

shipping package. But evidently the

merchandise itself was not damaged (nor was it ordered with gift packaging, so

there is no issue of that being damaged) and [redacted] should not be held

responsible for damage to shipping packages that sometimes occurs during

delivery. While [redacted]

considers the knife sharpeners that she ultimately received for free to be

“generic” and “would be too embarrassed on giving them to any one” as a gift as

she intended, hers is the only complaint CBS Local Offers or [redacted] has received

from the sale of over 300 units of the product.

And though we have sold numerous other vouchers for products fulfilled

by [redacted], hers is the only complaint CBS Local Offers has received about [redacted]’

customer service (or about anything else related to [redacted]).

By no means do we intend this

response to be interpreted as belittling [redacted] complaint or the very

real difficulties she experienced. We

merely desire to place her complaint in perspective and to put on the record

the lengths to which we have gone to attempt to resolve the matter.