CBS Interactive Inc.

Initial Business Response /* (1000, 7, 2015/05/18) */
Our records show that your account was closed and a refund for $processed as per your request in your original email to supportI have processed and additional refund of $as a courtesy for any misunderstanding you may have had with
our support team

We apologize for the trouble you experienced. We will issue a refund and a support specialist will contact you in an attempt to assist in solving your technical issue.

Initial Business Response /* (1000, 5, 2015/07/01) */
When registering for All Access, CBS is upfront regarding the terms of the membership. When registering users are informed that they will be billed for a monthly service until they cancel, Below you will also find a link that will direct you to...

our Fee Based Service TOU which explains cancellation and refund policy. At registration you are directed to read and accept these terms of use if you wish to continue.
As a courtesy we have processed a refund equal to 1 month of service.
https://cbsi.secure.force.com/CBSi/articles/FAQ/CBS-Interactive--Terms-of-Use?re...⇄ Services

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
I have proof they charged my card for these services .

Initial Business Response /* (1000, 7, 2015/05/18) */
Our records show that this account was created to view our College Sports Live product. As the account is currently in dispute with Bank of America I will be unable to process any refunds at this time. I can verify that the account has been...

cancelled and will no longer be charged.

Initial Business Response /* (1000, 15, 2015/07/02) */
[redacted]Document Attached[redacted]
When registering for All Access, CBS is upfront regarding the terms of the membership. Included are screen grabs showing we inform users at the onset of registration that there will be a $5.99 charge at the conclusion...

of the 1 week trial period. Also, included is a screen grab of the payment page that reiterates a $5.99 charge at the conclusion of the free trial along with directions on how to cancel the service if you no longer wish to continue. Below you will also find a link that will direct you to our Fee Based Service TOU which explains cancellation and refund policy. At registration you are directed to read and accept these terms of use if you wish to continue.
As a courtesy we have processed a refund equal to 1 month of service.
https://cbsi.secure.force.com/CBSi/articles/FAQ/CBS-Interactive--Terms-of-Use?re...⇄ Services

Initial Business Response /* (1000, 5, 2015/11/09) */
We made every effort to make it clear to customers that Big Brother was now apart of our All Access program. Information such as this:
The Big Brother Live Feeds are now available as part of the CBS All Access subscription. As an All Access...

subscriber, you can watch every single episode of Big Brother from the first season, and enjoy premium, behind-the-scenes Live Feeds content at at no extra cost!
CBS All Access is a standalone streaming service, where for just $5.99/month, users can watch CBS programs on their mobile device, computer or streaming device - no cable subscription required. Subscribers can catch up on full seasons of their favorite shows on-demand or stream their local CBS station live. They can also enjoy exclusive next-day access to last night's programming or binge watch on ad-free classic series from past programming. All you need is the internet to start watching!
was available on our website upon registering.
You also had the ability to review our TOU which explains CBS All Access registration, cancellation and billing.
At this time I can confirm that you account is closed and that no further billing will occur.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again this company isn't telling the truth. When I clicked on the link to get Big Brother live Cams, as I've done for the last few seasons I simply signed in to my Facebook account so they knew who I was and that was it, the link was connected to Big Brother Live Feeds and that was it, as it always has been. And never was I alerted or re-directed to a different site to tell me I was signing up for a different service. The service they offer wasn't something that I would use and I would of rejected it, and it's that simple.
Final Business Response /* (4000, 9, 2015/11/26) */
Even registering through Facebook you would still need to activate the All Access subscription. Which would have brought you to a page that shows that the account is an auto renewal and you will need to cancel so you will not be billed again. Once the account is activated you also receive an email which states that the account will continue to be billed on a monthly basis until you cancel.
Reviewing the your account also shows that you had to update your credit card information in August. The page you go to before updating your credit card information also states that your account will auto-renew. It also provides that date payment will be processed as well as the last four digits of the credit card that will be billed. I have included screen shots of all these pages to show that we make it very clear that the subscription is an auto renewal and it is up to you to cancel if you no longer wish to continue.
As previously stated I have confirmed that your account is closed and no further billing will occur.
Final Consumer Response /* (4200, 11, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Everything I just saw, I just saw for the first time! They scammed my when I signed up for another season of big brother live cams and now they are still trying to scam me and the Revdex.com that I was notified with all these notices,, it's all a lie... If they would of notified me of this before taking my money I would of turned it down and that would of been it. But now after taking two extra payment's of $6.48 from my checking account for a service I never used nor did I ever know that I had signed up for! When I signed up for Big Brother Live Cams I paid for the first month (I think) and went straight to the big brother site and started watching, and that's why I know all that sign up stuff they are now showing to you the Revdex.com and me I never saw at all,,, NEVER SAW AT ALL...

Initial Business Response /* (1000, 7, 2015/11/26) */
Thank you for reaching out. If you review the "Take a quick tour" advertisement, it does state that you can catch-up on past and present seasons of shows. It also notes, that only select series are available for this feature.
Initial...

Consumer Rebuttal /* (3000, 9, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its a lame answer. They go back on their word. Either you can catch up on your shows or you can not. This "only select series are available" is lame. If they only allow select shows, then their quick tour should not advertise that you can do it.

Hello.
 
No, you didn't respond to me on March 8th.  Your team never responded to me directly.  Someone working with ComicVine responding to me.  So far as I am aware, Mr. [redacted] is not...

part of CBS Interactive's Revdex.com response team.  
 
Based on the response given to me by Mr. [redacted],  you've only skimmed and generalized this complaint.  Mr. [redacted] relayed the factoid that a team was working on the issue and that they (you) believed that logging back into my account and deleting the information posted was the wisest choice of action that would rectify the scenario.  As I mentioned in the complaint, numerous times, this isn't possible, yet you've still offered it as advice on how to help the situation.  Because of that impossibility, I am lost as to why it was a suggested fix to the issue.  
 
I deem this case remains open until all settlement points that I've listed are given to me and the situation is actually rectified. Those Settlements are:
 
 1. Permanent removal of one specific forum moderator of this website who caused all these problems and who I've documented in detail causing said problems and not fixing them, but purposely allowing them to boil.
 
2.A contractual agreement between CBS Interactive and I that I hold the highest authority as a comicvine website forum administrator. It will be agreed that my position as a forum administrator will supersede all forum moderators, that my position be protected from removal and that I retain the position indefinitely.
 
3 My unjustly banned account be reinstated as forum administrator. An authority that ranks above all moderators of this website forum. The Forth is that I am allowed to implement safety measures in a forum post upon the Comicvine website forums as seen below:
A. Protection against Vote Manipulation: All users on comicvine forum tournaments/debates will refrain from using alias accounts and secondary accounts to vote for themselves. Should any user be caught doing so, they will receive a permanent ban.
B. Users will not engage in intense hostility and will adhere to debate rules as listed by the parties involved in private debates threads.
C. Moderator abuse will not be tolerated. Should a moderator be caught threatening, harassing or abusing their power, they will be permanently removed from the website.
 
Thank you for your response.
[redacted]
 
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/01) */
After review of this account it would appear that someone may have fraudulently used this credit card. The account was cancelled as request and an email address listed on the account contains the name of the individual that registered. Please...

contact your financial institution to file a fraud claim and we will be more then happy to assist with the investigation.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We had cancelled before the 30 day trail period was up. We were never sent any notifications saying that the charges were going to start or any type of notifications that money was being taken out of my account by your company without my permission for 7 months! I want my money back. My bank has nothing to do with this. You took my money after I submitted a request to cancel. This is horrible customer service. When I called to complain, I was told there is no notifications sent out to anyone because it's like a gym membership and you aren't able to track who uses this "service" of us. Which is completely not believable. You are fully capable of looking on my account to see its never been logged into. Just like gyms track every check in and out on their system. Gyms also notify exactly how much they will charge, what day and when the contract ends. Your company lets you cancel and then continues to charge after the free trail. If you don't refund my money I will be calling the 7 on your side team, I'll be writing online reviews and I will make sure that everyone knows what your company is doing. You might as well say 30 day free trial that will cost you $4.99 a month forever. Refund my money.
Final Business Response /* (4000, 9, 2015/07/10) */
We do notify you upon registration that your account will auto renew until your cancellation. I have included images below of our registration process for you to review. You may also review our cancellation and refund policies by viewing our TOU.
https://c[redacted]

Initial Business Response /* (1000, 7, 2015/10/22) */
After further review we have determined that a miscommunication occurred regarding the cancellation of the account and the extension of the free trial. we agree that the account should have been closed at the time of first phone call. We have...

issued three refunds for the subsequent charges that were processed after the first request for cancellation.
We apologize for any inconvenience this may have caused.

For the record, "your subscription will renew" email was sent 7 days prior to renewal (Sept 24, 2017). Then we sent a payment confirmation email the day of the renewal (Oct 1, 2017). Per our cancellation policy, you
may contact Customer Service for a refund within 72 hours of your subscription...

date. As a courtesy, we have refunded your subscription amount and you should see the refund within 5-7 days depending on your bank.

We have already responded to you via email on March 8, 2017 and deem this matter closed.

Initial Business Response /* (1000, 5, 2015/11/03) */
Review of this account found that customer registered for a free trail on August 3, 2015. When registering for a free trial you are informed that it is an automatically monthly renewal and will need to cancel before the trial ends. We do have an...

email from the customer requesting verification that his account was closed on 10/22/2015. Our records show that he did call and his account was closed and no further billings will take place. If the customer feels that his card was fraudulently charge we suggest that he report it to his credit card company.

Initial Business Response /* (1000, 7, 2016/01/06) */
Upon registration you are informed that it will be a monthly reoccurring charge and how to cancel. An email is also sent to the address provided. I have included screen grabs of the registration process for you to review.
I can confirm that...

your account has been cancelled and you will no longer be billed for this service going forward.

Initial Business Response /* (1000, 7, 2015/07/01) */
Our records indicate that you account was closed and refunded as your requested on 6/11/2015
Initial Consumer Rebuttal /* (2000, 9, 2015/07/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Amount charged was...

refunded. I have no way of knowing if my account was deleted, however.

After review of your account I can confirm that your account has been cancelled and that no further charges will be made against your credit card. If you could please provide us with a copy of the cancellation email you would have received in August we will be more then happy to apply any credit that are due based on the cancellation date listed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Per our subscription terms, no other refunds are available.

Initial Business Response /* (1000, 7, 2015/07/01) */
When registering for All Access, CBS is upfront regarding the terms of the membership. Included are screen grabs showing we inform users at the onset of registration that there will be a $5.99 charge at the conclusion of the 1 week trial period....

Also, included is a screen grab of the payment page that reiterates a $5.99 charge at the conclusion of the free trial along with directions on how to cancel the service if you no longer wish to continue. Below you will also find a link that will direct you to our Fee Based Service TOU which explains cancellation and refund policy. At registration you are directed to read and accept these terms of use if you wish to continue.
As a courtesy we have processed a refund equal to 1 month of service.
https://cbsi.secure.force.com/CBSi/articles/FAQ/CBS-Interactive--Terms-of-Use?re...⇄ Services