I have spent weeks trying to get an itemized statement for the costs I paid when the company replaced my water heater on April I paid $ I have estimated: $ $15/hr for hours labor $ water heater & parts bought at Home Depot $ sales tax $Estimated Total Therefore, I have approximately $of unknown costsThe tech wrote my total to pay on a "proposal form" before he went to Home DepotI was not given an itemized invoice before he finished the jobI feel I was overcharged, even for after-hour rates
I spoke with a dispatcher, explained that water heater pilot light would not stay lit, asked for a plumber to come out and replace thermocouple Complaint: The water heater pilot light at my rental property would not stay litI re-lit it several times, but it went out each time after a few minutesI called CBS and spoke with a dispatcherI explained very clearly that the water heater pilot light would not stay lit, and that I would like a plumber to check the water heater thermocouple and other potential issuesThe dispatcher relayed my request accurately to the plumberHowever, the plumber did not perform the requested workInstead, he relit the pilot light and left without checking the thermocouple or other potential equipment failures I called CBS, spoke with a dispatcher, and reported the plumber's mistakeThe dispatcher told me she would need to forward my callShe put me on holdAfter about minutes on hold the dispatcher came back on the line and told me the pa
I have spent weeks trying to get an itemized statement for the costs I paid when the company replaced my water heater on April I paid $ I have estimated: $ $15/hr for hours labor $ water heater & parts bought at Home Depot $ sales tax $Estimated Total Therefore, I have approximately $of unknown costsThe tech wrote my total to pay on a "proposal form" before he went to Home DepotI was not given an itemized invoice before he finished the jobI feel I was overcharged, even for after-hour rates
I spoke with a dispatcher, explained that water heater pilot light would not stay lit, asked for a plumber to come out and replace thermocouple Complaint: The water heater pilot light at my rental property would not stay litI re-lit it several times, but it went out each time after a few minutesI called CBS and spoke with a dispatcherI explained very clearly that the water heater pilot light would not stay lit, and that I would like a plumber to check the water heater thermocouple and other potential issuesThe dispatcher relayed my request accurately to the plumberHowever, the plumber did not perform the requested workInstead, he relit the pilot light and left without checking the thermocouple or other potential equipment failures I called CBS, spoke with a dispatcher, and reported the plumber's mistakeThe dispatcher told me she would need to forward my callShe put me on holdAfter about minutes on hold the dispatcher came back on the line and told me the pa