CBS Quality Cars, Inc.

Horrible customer service from *** *** sales manager as he claimed he wasHe slammed the phone down on our phone call after I offered $20k on a car that was listed as $21k/make a offerWorst experience everI was even pre-approved for $26k with*** listing them as a authorized vehicle dealer location

To start I never review anything if like or dislike something but this location had me in I shock. We found the car we wanted were pre approved from our bank next step was to go here and test drive to see if everything ran and was to our expectations. Well the car itself seemed fine, then it came to price. Before even showing up a seller named Charles sent me an email with the price and info on the car. Well my wife went Saturday to test drive it, I couldn't go because of work. She asked him how much they were asking he said 32,000 she was shocked because the email he sent me had 29,800. Red flag went up. She then showed him the email. Here comes his response. " The sheet I have has it for 32,000, our owner changes the price without us knowing". She could see right through the lie and left. I then called to speak with a manager because that just did not sit right with me. Well the manager wasn't much brighter. I have been a cop for several years and I have good sense when someone is lying and blowing smoke. Well he gave the same excuse and said he was here went it happened. Then I referred to the email that was sent by Charles. He said he didn't read what email he was sending he just sent the email. I couldn't help but laugh. To top it all off blue book had the vehicle we were looking for ranging from 26,000-28,000. He asked Charles what she was thinking the price was. She said idk 26-27 and he did a condescending laugh saying Toyota is high brand make they don't sell for that cheap. Well they do this vehicle was a 2011 we purchased the same model and all the features vehicle they had for 30,000 and it is 2014. So buyer beware going here!!!!!

Dealer called and got payoff info on my car. I traded them the car. They called a week later to say I owe more ($450) and refuse to send payoff.I traded a car to them, a week later,dealer tells me they got the wrong payoff information, and that I now owe $450 more, and they are refusing to send the payoff to the lending company I had for the car I traded in until I pay that $450. Now my lending company keeps calling me twice daily wondering where the payoff is. Desired SettlementI want them to send the payoff money to my lending company.Business Response CBS did call and get the payoff balance at the time Mr. [redacted] traded is vehicle in at our dealership. When CBS was processing the payoff, Mr. [redacted]'s lienholder informed us that he had stopped a previously applied payment to his trade in vehicle, after the payoff amount was given to CBS. This increased the payoff amount of his trade in vehicle by the amount of the stopped payment. Mr. [redacted] received a letter from CBS which stipulates that he will need to return the money to his lienholder (including any late payment fees caused by the stopped payment)or bring funds to our dealership in order to correct the balance so we can complete his payoff. Please let us know if any further information is necessary. Thank you Consumer Response That is untrue. I did not stop any payments. I also have not received any letters from CBS. Two complete falsehoods. I challenge CBS to provide proof of either. I traded the vehicle the same day a payment was due. I expected the payoff amount to include that amount. A payoff amount is supposed to be good for two weeks. If incorrect payoff information was given, how is that my fault? Why would I make additional payments on a car I no longer own? Errors were made by both my lender and CBS, but I have done nothing deceitful or underhanded. I traded a car, and got a call over a week later telling me I owed $450 more. That is no way to do business.Final Business Response CBS did send a letter to Mr. [redacted] on Sept. 18 2015. The tracking number for the letter is [redacted]. I faxed a copy of the tracking correspondence to the Revdex.com for verification. Your lienholder will confirm with you that the payment was credited when we were given your payoff. The change/addition to your trade in payoff has nothing to do with CBS, and will need to be corrected before your trade in vehicle can be paid off. Please make arrangements with your lienholder to correct the payoff, or you can pay us directly. Please let us know if any further information is necessary. thank you

To start I never review anything if like or dislike something but this location had me in I shock. We found the car we wanted were pre approved from our bank next step was to go here and test drive to see if everything ran and was to our expectations. Well the car itself seemed fine, then it came to price. Before even showing up a seller named Charles sent me an email with the price and info on the car. Well my wife went Saturday to test drive it, I couldn't go because of work. She asked him how much they were asking he said 32,000 she was shocked because the email he sent me had 29,800. Red flag went up. She then showed him the email. Here comes his response. " The sheet I have has it for 32,000, our owner changes the price without us knowing". She could see right through the lie and left. I then called to speak with a manager because that just did not sit right with me. Well the manager wasn't much brighter. I have been a cop for several years and I have good sense when someone is lying and blowing smoke. Well he gave the same excuse and said he was here went it happened. Then I referred to the email that was sent by Charles. He said he didn't read what email he was sending he just sent the email. I couldn't help but laugh. To top it all off blue book had the vehicle we were looking for ranging from 26,000-28,000. He asked Charles what she was thinking the price was. She said idk 26-27 and he did a condescending laugh saying Toyota is high brand make they don't sell for that cheap. Well they do this vehicle was a 2011 we purchased the same model and all the features vehicle they had for 30,000 and it is 2014. So buyer beware going here!!!!!","neg-1

Purchased an [redacted] from CBS in Hillsborough with a warranty, and got a bait and switch on the price, contract says one price and I'm charged morePurchased an [redacted] from CBS around Thanksgiving 2014 with an extended warranty, my contract for all the pricing and payments show a price below $100. Now I'm being charged over $101 for the warranty. when I called the dealer they told me they would call the warranty rep and get back to me, a week later they did and told me the issue had been resolved, two weeks later I get hit again for over $101. Called the dealer again and they told me to call the warranty company. When I called the warranty company they had no record of my vehicle of my name in their system, so I called the dealer back and they told me it could be a few more weeks to get it straightened out. It has been a few months now and its still not fixed, so I called and said I just want to cancel the warranty. I then was told that there would be a fee for canceling and the fee adds up to almost 20% of the total price of the warranty witch is over $1500. I can't believe that a company and or dealer can bait and switch a customer like this and have no penalty against them. This was the second vehicle I purchased from CBS, the first manager I dealt with a few years back was great and an honest guy, the manager I dealt with this time was such a "fast talker" and shady guy he promised this and that and it never turned out the way I was told. After getting everything in writing you would think there is no wiggling out of a deal but he did he ended up getting even more then the written price for the warranty, and his boss and warranty contact told me "oh well", I feel this company should be held accountable for the bait and switch practices they are using. Desired SettlementI would like to have the payment adjusted to the agreed amount and if the company is not willing to do so I would like the sum amount I have paid this fare to be refunded and the warranty to be canceled with not feesBusiness Response Cbs provided the customer a copy of the signed contract. CBS also provide them a new contract that will save them the 4.00 a month . This 4.00 a month fee is where the customer decided to pay with a Credit Card at the time of purchase,this is not a hidden fee. Im sorry that it took to long to get this resolved and will follow up with the customer to make sure they are happy.

Transmission replaced in December with part under 2year warranty. Transmission malfunction light is on begining of February. Transmission went out in August . CBS had my car for an entire month! I had to pay extended rental car fees and additional unexpected fees for added on repairs they "found" along the way. While taking into consideration the holidays and federal days off I was extremely disappointed with the lack of communication in reference to my repair from CBS and the representative [redacted] and shop owner. My car sat in the garage so long without work being done that my battery was dead upon picking up my vehicle. The shop owner jumped my car and lied and said my car would be fine after driving it a few hrs. The next day I had to pay to towe my car back to the shop because it would not crank up. I had to pay additionally for a new battery and cable on top of money spent for transmission repairs and body work done at this shop for a totall estimated around $5000. I am now without a car. Not even a year later because my transmission light is back on and check engine light. Knowing that I have a brand new transmission under warranty I took it back to CBS. THEY ARE NOW SAYING THERE IS NOTHING THEY CAN DO TO FIX THIS. This is unexceptable. They should stand behind their parts and service. Desired SettlementI would love to have all of my money back but at the very least I would like for them to fix my car as requested initially. All I want is what I paid for. Business Response Contact Name and Title: [redacted]Contact Phone: [redacted] Im sorry that you are having a problem, but as I explained to you in detail that this is not a problem with the part or work we did. This problem is with the transfer case, not the transmission. CBS didn't sell her this car, as for the car being at our service facility for month is not correct, if there was any delay it was waiting on her extended warranty company to authorize the repair, please also know this repair was over a year ago .Consumer Response You obviously have me mixed up with another customer who's vehicle you have also completely damaged and failed to repair properly. The date on my receipt for repair says that I picked up my car 5/30/14 from my transmission repair. 5/30/15 would be a year from that date so my part is obviously still under warranty. a month ago my car was serviced during the whole month of December at CBS where your repair facility CLAIMED that you replaced both my battery & cable. I have clear documentation stating from the [redacted] dealership that as of 3/2/15 both the battery and transmission need replacement. AGAIN. In addition, it is also clear from their documentation at [redacted] that the transfercase malfunction is both a seperate component and issue and does not effect the failure of the TRANSMISSION in ANY WAY. I was assured of this at both [redacted] and again at CBS repair facility before any repairs were made to my transmission. Otherwise I would have opted to have both components fixed for them to run properly. When picking up my car for repair in December I was again told by [redacted] that my 4x4 light would remain on b/c of my transfercase issue but it wold not effect any repairs to my transmission as it was an optional component to fix solely effecting the 4x4. Final Business Response [redacted],please give us a call !!!! we have been trying to reach you I have left several messages . Thanks,[redacted],Service Director

I just want CBS to fix what they brokeProduct_Or_Service: timing belt and water pumpDesired SettlementI want my bolt to be replace that was broken Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]Mrs, [redacted] vehicle was returned to the service department the following day and all concerns were corrected to her satisfaction. She stated that she was very happy and would return for future service.

I submitted car expenses (Jan 3, 2015) to repair an used car that I bought at the CBS dealer on October 14, 2014. I got an denied email on 4/2/15. On Oct. 10, 14, we (wife and myself) decided to buy a used card ([redacted]) from the dealer. We made a deal with Mr. [redacted] who met with us on October 11, 14 and we requested records doe the used car. He printed out that [redacted] records ans we reviewed it with us ans also we confirmed that he still in contact with previous owner of the used car. The only issue that we saw on the print out was a Manufacturer Safety recall on Transmission Oil Cooler Tube and it was checked on 9/16/2013. So, he explained to use that car will be cover for 30 days for minor issues (mechanical and electrical) ans also he offered to us a Vehicle Protection Plan for the used car. I think it was a good idea but he wanted to charge to us an extra $300 over the cost of the insurance (~$1315). However, he mentioned to us that we can get it cheaper than get it from the dealer. So, we decided to purchase the car. On October 14, we went back to finish the paper work and we found out that was only 1 key that he could provide to us because the spare key was gone. We ere not happy about it and he called the previous owner and he said that he could not find the spare key. He told us the we can get another key for $60 but we had to pay for it. Also, we found that the [redacted] manual was gone and we requested a copy and he told us that we can get it from Internet. I told him that what kind of dealer was it.On Nov. 12, my son [redacted] who own the [redacted] called me from Wilmington.He informed that the engine light went ON at the from [redacted] panel. I asked him to send me a picture from the panel. I received the picture on Nov. 21, 2014 and forward it to Mr. [redacted] (see email attached). On November 28, I received an email from Mr. [redacted] who was in vacation (see email attached). Finally, my son came home on December 24, 2014 for the holidays. I checked the engine light and it still ON. On December 26, 2014, my son was trying to go for dinner with friends and the car could not start. So, on December 27, I called [redacted] to check the [redacted] and they notified that Battery and starter were the problem. They started the [redacted] and I took it to [redacted] for inspection. I parked the car and when they tried to move the car inside for testing, it did not started. So, the Manager from [redacted] confirmed the issue for the battery and started. He was very surprised that the starter was damaged with only 53,413 miles and also he told me that the battery was nor the right side for the [redacted] engine. So, he asked where I got the car and all the dealer to get records about the battery size and starter. No answers from Mr. [redacted]. My son went back to Wilmington after I spent $436.28 to fix the [redacted]. On January 3, 2015, I went to visit the dealer and Mr. [redacted] made copy of the all expenses and he said that he will help to get some money back for the car expenses. On April 2, 2015, I sent an email (see attached email) to him and finally on April 2, he replied about the power train warranty ans so on. I am not agreed with his response so I decided to do the claim to Revdex.com. Desired SettlementI would like to get the car expenses that I did for the Jeep, $436.28 (see attached invoices from [redacted])Please let me know where I can submit a file with emails and invoices.Business Response I explain to the customer that the item is not covered under warranty by cbs or the Factory warranty, this customer purchased the [redacted] from Cbs in OCT 2014 area. Im sorry that he is having a problem and would be willing to repair it at a discount or at cost. Thanks

I purchased a [redacted] on February 2, 2012 from CBS QUALITY CARS. ON February 25, 2015 I received a call from CBS QUALITY asking me to come in and sign a paper to get my tags for the [redacted].(this was about 3.13) I arrived at CBS app. 4.15 when I get there the manager [redacted], the same man that assured me I was approved told me that they could not get me approved for the car.(this after I had been driving the car for 23 days)he told me he know for 2 weeks but did want to bother me with the news.(instead he called me two weeks before to tell me if the fianc company call to tell them I have a sunroof which was not true)then he goes on to say that he had to take there car back and he will see when they can give me back my 1500.00 I put on the car. I told him I just sold my car that I had and that CBS called me up her to sign a paper to get my tags, I have grocery's in the car and have no way home because you lead me up here on false pretense and to make matters worse you don't know when I'm gonna get my 1500.00 dollars. I told him to give me my money and I will give him the car and I walk out the car lot and told him to call me when he had my money.He called me a little while later saying he had the 1500.00 at this time I was trying to pick up my child that was stranded and the whole state of N.C was under a winter watch. I told him that I was gonna bring the car back that I was called up there not expecting for them to be taking a car and me walking with grocery's in my hand and my son stranded because they fail to tell me the deal did not go through. He started threating me with the police at this time I was two minutes away from the car lot, so I said you don't have to call the police meet me at the police station that was a minute away from them and me. I told him we can make the exchange there because at that time I did not feel comfortable returning back to the car lot.Product_Or_Service: [redacted]Desired SettlementI want my 1500.00 back it was not my problem that the told me I was approved for a car. I was honest on my application and if he know two weeks before that they was having a problem with getting me fianc he should at least sent me a letter ,e-mail or simply called. they just not gonna take my money for no reason I cant control.Business Response Contact Name and Title: [redacted]Contact Phone:[redacted] Ms.[redacted] YOU know this is not true. I asked you myself to return the car, because you where unable to provide the documents or provided false information on your credit app. You deposit is ready and has been ready for you to pick it up. CBS had to call the police to get our car back, which she refused to just drop it off and pick up her deposit. !! of course they arrested her... after police called her and ask her to return the car .. 3 weeks later... please call me directly to set up a time for you to pick up your deposit.

My wife and I were searching for a Jeep and we found an advertisement from CBS Quality Cars for a 2012 Jeep Wrangler Sport (VIN #:[redacted]). We went there and requested a history report for the car (see attached photo) and noticed that the Jeep had a manufacturer safety recall for the transmission oil cooler tube. I asked the business manager, Mr.[redacted] about the recall and he replied that the issue was already taken care of. I trusted the manager and thought that they did what they were supposed to do to be able to put the Jeep on sale. On 10/14/14, we went back to finish the paperwork and we decided to buy the Jeep. On 11/12/14, my son [redacted], who is the owner of the Jeep called me from Wilmington to inform me that the engine light went on from the dashboard. On May 1, 2015, I took the Jeep to CBS Quality Cars that is located on 1331 South Miami Blvd, Durham NC, XXXXX and they informed me that the light issue was related with "code camshaft sensor," and I agreed with the manager from the location Mr. [redacted], that they will perform the work at cost for part and internal labor rate. On 11/30/15, I took the car back to the same CBS Quality Cars location and Mr. [redacted] who is the service manager performed a general check for the cam shaft sensor that was activated at that time and found that the sensor P0340 Bank 1 Sensor 1 Cam Correlation could not be fixed there. Mr. [redacted] informed on Nov 30 that most of the cars that they fixed there were for Mitsubishi cars, so I asked him why did he tell me back in May 2015 that they could fix the Jeep sensor. Mr. [redacted] called [redacted], Raleigh NC XXXXX and told me that I could take the Jeep there and they would figure out what was wrong with the Jeep. The advisor, Mr. [redacted] told me that I would have to leave the car there to have it checked for the issue related to the light. I had to leave the car for 4 days in order to repair all the issues related to the 2 recalls.Product_Or_Service: JeepDesired SettlementThe Jeep was at the[redacted] store for 4 days and my son did not have any transportation to go to work, therefore we had to drive back and forth many miles and extra expenses was spent on gas.[redacted] never offered us a rental car or any other kind of transportation when the Jeep was there for the recall. Also, CBS never called me to offer any kind of help for the transportation and the other expenses. I am requesting from CBS $500 to cover the additional expenses that we had that week. Business Response [redacted] purchased a 2012 Jeep Wrangler from CBS Quality Cars on October 14,2014. The vehicle was sold with a 30 day/1,000 mile 50% parts, 50% labor limited warranty. On May 1, 2015 the vehicle was diagnosed with a cam sensor code. The CBS warranty was long expired, so it was agreed that the customer could get the repair done at our cost. Our CBS Service Manager recommended taking the vehicle to the Jeep Service Dept. to verify our diagnosis as the Jeep dealer has specialized equipment that is manufacturer specific. It is my understanding that not only did the Jeep Service Dept. fix the issue, they covered the cost of the repair. As far as a policy on a loaner vehicle, we do not have loaner vehicles. As for recalls, they are performed by the manufacturer's service facilities only, and a recall can of course happen at any time. A recall on a new or pre-owned vehicle is not a required repair by a dealer unless you are a dealer that operates a franchise for that manufacturer. I am glad, as Mr. [redacted] should be, that Jeep covered the repair at no cost to him. CBS declines any payment to Mr. [redacted]. Please feel free to contact me directly if any further information is necessary. thank you Consumer Response We purchased the Jeep on October 14, 2014, however I reported to Mr.[redacted] about the engine light went on from the dashboard on November 12, 2014. In addition to that, Mr.[redacted] clarified for me that they already performed the recall on the Jeep that I found on the carfax vehicular history report. The Jeep was still in the 30 day/1000 mile 50% parts, 50% labor limited warranty. I could not bring the car to the shop due to the fact that my son was living in Wilmington at that time. As I mentioned before on May 1, 2015, they inspected the Jeep at your shop and found that the code camshaft sensor needed to be replaced. Mr. [redacted] asked me if I wanted them to do the work that day, but I couldn't stay that day, however he agreed that they could have the work performed at cost for part and internal labor rate. I went back to the shop on November 20, 2015 and after almost 2 hours the Jeep was in the shop, Mr.[redacted] told me that they could not change the sensor and I have in writing that "sensor 1 cam corelation sent to dealer and would call dealer to make sure they would give customer internal pricing." The car was at the Westgate Jeep for 5 days and we had additional transportation expenses that I think CBS Quality Cars needs to cover, which is why I am asking for the $500. Final Business Response The vehicle repair was repaired by the Jeep dealer at no cost to the customer. The CBS 30 day 1,000 mile 50/50 warranty covers specific internal transmission and internal motor components. The diagnosis to your vehicle was performed well after the warranty had expired, and isn't a covered item under our warranty even if it was within the 30 day/1,000 mile term. Our paperwork clearly states that "The dealer (seller) shall not have any responsibility for consequential damages, damages to property, damages for loss of time, loss of profits or income, or any other deficiency." Again, we are happy that Mr. [redacted] had his Jeep repaired for free. Please feel free to contact me if any further information is required.