CB&T of East Alabama, a division of Synovus Bank

Columbus Bank and Trust is in receipt of the complaint submitted by Mr. [redacted].  The following response is provided.
Our goal is to provide the highest level of service to our customers as well as those who are not our customers and may have a reason to be in our branches.  In mid-2012 we implemented a fee for non-customer cashing “on-us” checks.  The fee is a tiered structure, based on the amount of the check.  The fee to cash a check in the amount of $0 to $25 is free, $25.01 to $100.00 is a $2.00 fee, and $100.01 and up is charged a $5.00 fee.  We believe this is a reasonable fee for providing this service, and our team members are instructed to advise the non-customer of this fee prior to cashing the check.
Even though this fee does not directly impact our customers, it is included on our schedule of fees and charges provided to our customers at account opening and periodically thereafter. 
If we can be of further assistance, please let me know.
[redacted]
Bank Support Manager
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