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CC Capital Group

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CC Capital Group Reviews (8)

in response to Mr [redacted] compliant against CC Capital Group my company He signed the attached contract with us that officially launched April 17, He was with us for over months and knows full well our cancellation policy and auto renewal policies for another months when there is not days advance notice of cancellation before the day period Mr [redacted] decided to cancel services on July 28th after our month term well into our new month term per our contract that he signed To honor his decision to no longer use our services we used good faith and gave him early cancellation but charged him his last week of service with us We then honored his wishes even though he BROKE our contract terms that he clearly signed Attached is his signature and clear terms of our contract and agreement We have had over US companies sign over the last years this same agreement Our good rating, good judgement in honoring his decision to break his terms and our weekly communication with this client has brought honesty, integrity and transparency to this initiative ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is nothing new about the signed contract as we have already attached it to our original complaintCC Capital Group is just TWISTINGthe matters and facts "now" to keep the excess charges.In reply to their statement in their response below:"To honor his decision to no longer use our services we used good faith and gave him early cancellation but charged him his last week of service with us."They NEVER mentioned this (they stopped communicating) and this was NEVER the case as per the attached evidence of email-chain communication where:On Aug 4, I wrote to *** about the pending transaction in our bank account for $for the week of Aug 8.On Aug 4, *** replied and apologized for the charge made by their bookkeeper for $through oversight.On Aug 6, *** confirmed that the refund was processed.On Aug 6, *** re-confirmed that the refund was processed and the card info deleted from their files (to prevent further billing).On Aug 8, I informed *** that the pending transaction got posted to our account and money got debited.No response to this.On Aug 10, I reminded *** to look into the matter and refund the excess charge.On Aug 10, *** replied, "Your account has been cancelledNo more transactions will ever be incurredThank you".On Aug 10, I replied to *** quoting our earlier communications and discussions and requested to refund the money.No response to this again.I left several voice mails and made many other attempts to reach them over the phone, email, etcin the following days and weeks and also warned them that we would file claims with our bank and also Revdex.com.No response at all to any these eitherThey just cut off all the communications!Continued from above statement: "but charged him his last week of service with us"As of Jul 28, there were NO more agents left on the contract (already paid for this week as per the attached statement) and there is NO work to charge the following week (Aug 8) as already indicated in our dispute and NO agents left to renew the contract (as also agreed by CC Capital Group to cancel the contract)But they charged us for the following week - after cancellation of contract.But, NONE of the above is relevant to this dispute now as our claim with *** *** for the excess charge of $on 8/4/was finalized in our favorby the bank and the amount credited back to our account (as also confirmed to you by us on Aug via email) and so, this part of the dispute that CC Capital Group is mentioning to TWIST matters is already a MOOT point now.HERE IS OUR PENDING DISPUTE FOR REFUND OF 23 OVERCHARGESPoint # of the signed contract says:"Pay a total of $at start of each week for agent laborThis does not start until client is satisfied with training period before agent starts dialing"However, CC Capital Group charged us $for transactions instead of $per transactionOur dispute is now about the excess charges of $per transaction for transactions ($565).Agent # joined on Apr and left on Jul = weeksAgent # joined on May and left on Jun = weeksTotal: weeksTotal charges as per the attached statement of charges: excess charge made on Aug (mentioned above) was credited back by *** *** as a charge back.NOTE: In addition to the above, there were excess charges for the days the agents did not work and CC Capital Group refunded them already.We have another claim filed with *** *** for this pending amount of $which is in processCC Capital Group must refund these disputed excess charges immediately.CC Capital Group BROKEtheir contract terms by just charging us money and not managing and monitoring agents for their performance and job work to ensure noise-free calls and we had to fire both the sales agents for the reasons mentioned in our original dispute
Regards,
*** ***

We signed up with CC Capital Group for them to provide us with Sales Assistants (agents) to sell services for our website ***.comWork started as under:
Agent # joined on Apr 17,
Agent # joined on May 3,
Agent # was fired on Jun 21,
Agent # was fired on Jul 28,
As of Jul 28, there are NO more agents left working on contract and no further billing should occurCC Capital Group has a HISTORY of overcharging for more than the hours worked by agents showing a CONSISTENT fraudulent behavior patternThey overcharged us for times in a 3-month period and refunded times and are yet to refund on another counts
On Aug 4, they charged us weekly amount $for agent even though last agent left contract on Jul and even though we paused contract, officially CANCELED the account on Jul and even though they confirmed our account was canceled and a refund was issued
After multiple reminders, they said, "Your account is canceled a

Please see attached proof of communication of service and efforts.  Also is the complete signed agreement by this gentlemen.  The facts are all there and this gentleman has since left this company has taken another job and is now several months later trying to resurface to get monies from us that are not his.  He is contracted with us for services asked us to hire and train then broke his contract.  This is OUTRAGEOUS and now borderline defamation in orientation.  We take this complaint very serious against our company.  Please see his signed signature and most recent communication.

in response to Mr [redacted] compliant against CC Capital Group my company.  He signed the attached contract with us that officially launched April 17, 2017.  He was with us for over 3 months and knows full well our cancellation policy and auto renewal policies for another 3 months when there...

is not 14 days advance notice of cancellation before the 90 day period.  Mr. [redacted] decided to cancel services on July 28th after our 3 month term well into our new 3 month term per our contract that he signed.  To honor his decision to no longer use our services we used good faith and gave him early cancellation but charged him his last week of service with us.   We then honored his wishes even though he BROKE our contract terms that he clearly signed.  Attached is his signature and clear terms of our contract and agreement.   We have had over 67 US companies sign over the last 4 years this same agreement.  Our good rating, good judgement in honoring his decision to break his terms and our weekly communication with this client has brought honesty, integrity and transparency to this initiative.  ?

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Address: 737 Pearl St Ste 201-j, La Jolla, California, United States, 92037-0056

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