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C&C Seamless Gutters

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C&C Seamless Gutters Reviews (1)

Revdex.com100 Bryant Woods SouthAmherst, NY 14228August 3, 2015Dear Sir/MadamThis letter is in reference to case # [redacted] This is my response to the complaint that was filed with your office on June 22,2015.On May 15th 2015,1 met with [redacted] to giver her a price to install...

new gutters and downspouts at her residence.[redacted] called me later that day and said she would like to me install her gutters but the price quoted was not in her budget. After discussing this with her I had lowered the price, and we both agreed on C&C Seamless Gutters installing her new gutter system. On May 17,2015,1 met with [redacted] at her residence and had taken down the old gutter system she had at the house. At that point I suggested in CERTAIN AREAS of the home she install 1X2 wood, she agreed.A few days later after [redacted] was done doing some painting and installing the 1x2 wood I suggested, I went to her home to install the gutters. To my surprise I had noticed she had installed the 1x2 wood all around the house, not just in the certain areas I recommended. I felt her and the boyfriend had a bit of an additude showing as if they knew more then I did. [redacted] was home the entire time of the installattion. When the job was completed, I went over what was done with Sue, she approved the job and handed me my check. Approximately 2 days later, Sue's boyfriend called me and aksked if I can meet with him to go over some issues, I met with him on a Saturday, when I arrived [redacted] was not home. The boyfriend asked me to make adjustments, so I did, even though I recommeded it not be done, but again ,I felt his attitutude of him knowing more then me. The boyfriend wanted the high point Lowered an 1/8", and at the low point Raised 1/8" so the gutter would be flush with the wood that they installed. He expressed he did not like the white drip edge (this is an item that was discussed with [redacted] when we discussed the estimate, she agreed, so it was put in the contract). I told him white was agreed upon, and having lX2 wood all around the house was not necessary, but to make HIM happy I offered him spray paint so he could spray what he was not happy with.[redacted] called the next day after the adjustment as requested from the boyfriend was made, and proceeded to speak in loud anger tone of voice telling me she poured a glass of water in the gutter and its sitting in the gutter. I to ld her when I installed the gutters the first time they were working, but your boyfriend insisted I make t he changes he wanted with raising and lowering 1/8". [did as both the homeowner and the boyfriend asked. That's when I lost my patiences with her. My experience of 27 years never ever had such a problem with a customer. They both had different opinons to the insta llation, they both apparent ly couldnot agree on each others opinions, and put me in the middle and expected me to keep coming over and fixing what they insisted they wanted, and then finding out THEIR solutions where not working, Instead of listening and letting me do my job the way it is sopose to be done, correctly!Thank you for giving me the opportunity to tell my side of the story.Richard S K[redacted]Owner, C&C Seamless Gutters, Inc.

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Address: 25 Amada Drive., Lake George, New York, United States, 12845

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