C&C Security Reviews (%countItem)
C&C Security Rating
Address: 1308 N Prince St, Clovis, New Mexico, United States, 88101-6159
Phone: |
Show more...
|
Fax: |
+1 (575) 762-4777 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for C&C Security
Add new contacts
rude left wires exposed and was told it was not there problem but yet they are the ones that removed a box and left wires poking out and disabled my alarm the company is upset because we went with a new company for services
This individual Jacklyln G is not a customer of C&C Security. She is a member of ***. They bought a building from our current customer (Mr. and Mrs H) who had our security alarm and requested that the alarm be moved to their new property. Mrs. G is upset that we took the system down because she had conveniently allowed *** to hookup and use our equipment that they had not paid for. A male from *** called our office and was extremely rude. He yelled at our secretary Julie and because he was being rude, our Technician took over the call. The male from *** continued being rude and yelling at the technician and referring to him as Bro several times. Our technician finally hung up on the individual because of the unprofessionalism and words coming out of his mouth. The bottom line is that if you want a Security System then you should purchase it and not think you are entitled to take someone else's property.
My husband is medically retiring from the Air Force and as a result we are moving to our home state of ***. We have a contract with C and C for security monitoring services and I called them to ask them what my options were and if they would move my equipment to my new address. They told me no and said, "why would they ever do that it doesn't make sense and would cost too much money". They said if it was just a move across town they would do it. I then said is there any way I can cancel. He said no. I then asked if I could return the equipment. He again said no. I then asked him what I could do. He said, "Pay for it in full and then you can do whatever you want with it.". I never even got the individuals name that I was talking to because he came onto the phone yelling. At one point in the conversation I had to tell him he was talking way to loud and had to turn the volume on my phone down.
When my husband signed a contract with C and C almost 3 years ago we were told that when we moved that all we would have to do is contact them and they would move the system into our new home.We are now being forced to keep a service that will not even be offered to us in our new area. I have read through the contract and it did not specify anything about a radius restriction for them to move the equipment. I have been a military spouse for over 10 years and my husband and I have moved many times. This is the first company I have ever encountered that has given us any problems.
8 January 2018
To: Revdex.com (ID#***)
From: C&C Security, INC
Subject: Revdex.com Complaint Reference complaint was received from Revdex.com on 8 January 2018. The alarm contract that *** is referring to is not in her name, the name on the contract is ***; therefore, she should not be filing a case for a contract that is not in her name. She stated she had a power of attorney for him, however she never provided a copy.
My name is Carmen C, Director of Operations and she spoke with me 0/A the first week of Jan 2018. I gave her the courtesy of telling her that I would talk to her even though she was not on the contract.
I advised her that the only time we forgive the debt on the contract is if a member is military and they get an assignment out of Cannon AFB NM. This is not the case with ***. According to his wife he was medically retired and the member CHOSE to medically retire to ***. I explained to *** that I had served for 24 years in the Air Force and that when a person is Medically Retired they can elect to depart to wherever they want to go, it is not a forced move. In ***'s case, he was not forced to depart the area, he simply chose/elected to go to another state, therefore the contract in the State of NM is binding. The contract on file that *** signed is for 48 months (he was also provided with a copy when he initially signed the contract). The contract does not expire until 8 May 2019 and we plan on enforcing the contract. The current balance is $844.90 (see attached email from Security Equity Partners Bank).
I was also in the office when she spoke to Joshua previously and he was very kind in explaining the situation to her, she chose to interpret the conversation as hostile because she was not getting the answers she wanted. She wanted C&C Security to let her out of the contract and he basically told her it was binding.
Please see attached copy of the contract. I have highlighted item 12 that specifically states that the customer does not have the right to terminate this agreement early for convenience.
Sincerely,Richard C & Carmen C
Owner/Operator 2 Attachments Contract on *** Email from SEP Bank
I am rejecting this resolution because of unethical business practices.
As stated in my initial complaint my husband was told that C and C would move our security system for us when we inevitability moved. This is untrue. We are now being told we have to pay almost 900 dollars to be able to do anything with it. We were blatanly lied to and deceived by C and C security when signing the contract with them.
Furthermore, as Mrs. C stated in her reply I am not on the contract and I do have a Power of Attorney for my husband. The Power of Attorney was never requested and Mrs.C*** did little more than ask for my address when she gave me all of the information about the contract. Mrs. C also called my place of business and inquired about payment processing issues( the payment had already been provided) on the account in question on 16 Jan 18 at about 1:45 PM MST. As previosuly stated by Mrs. C herself the Power of Attorney was never seen and the way Mrs. C released all of my husbands personal information so easily is concerning.
Regards,
***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]