The owner's husband was with my service tech the whole time My tech does not remember undoing any water lines and would not have any reason to We replaced the pressure switch and the system was operating properly while we were there We never got a follow up call stating that anything was out of the ordinary so we had not reason to believe anything was wrong If my tech had left something undone I would certainly take responsibility, but I am not certain he did, especially since it was some time after he was there that they noticed the problem and now it is a month and a half after this took place that we are now hearing about it I have been out of the country doing charity work and just discovered the email the complainant sent about a week ago I checked with my service tech who claims he didn't undo anything and have no reason to believe he is not telling the truth I responded to the email sent by the owner and have offered to discuss the matter when I get back into the country
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I appreciate and accept the offer of $for restitution regarding the damages incurred from the service providedMy husband and I are not accepting blame for this incident, but we appreciate the effort the company has made to remedy the situationAlthough it will not cover the full cost of the trees, we would like to get this issue resolvedPlease send the check to our addressThank you
The owner's husband was with my service tech the whole time. My tech does not remember undoing any water lines and would not have any reason to. We replaced the pressure switch and the system was operating properly while we were there. We never got a follow up call stating that...
anything was out of the ordinary so we had not reason to believe anything was wrong. If my tech had left something undone I would certainly take responsibility, but I am not certain he did, especially since it was some time after he was there that they noticed the problem and now it is a month and a half after this took place that we are now hearing about it. I have been out of the country doing charity work and just discovered the email the complainant sent about a week ago. I checked with my service tech who claims he didn't undo anything and have no reason to believe he is not telling the truth I responded to the email sent by the owner and have offered to discuss the matter when I get back into the country.
The owner's husband was with my service tech the whole time My tech does not remember undoing any water lines and would not have any reason to We replaced the pressure switch and the system was operating properly while we were there We never got a follow up call stating that anything was out of the ordinary so we had not reason to believe anything was wrong If my tech had left something undone I would certainly take responsibility, but I am not certain he did, especially since it was some time after he was there that they noticed the problem and now it is a month and a half after this took place that we are now hearing about it I have been out of the country doing charity work and just discovered the email the complainant sent about a week ago I checked with my service tech who claims he didn't undo anything and have no reason to believe he is not telling the truth I responded to the email sent by the owner and have offered to discuss the matter when I get back into the country
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I appreciate and accept the offer of $for restitution regarding the damages incurred from the service providedMy husband and I are not accepting blame for this incident, but we appreciate the effort the company has made to remedy the situationAlthough it will not cover the full cost of the trees, we would like to get this issue resolvedPlease send the check to our addressThank you
Without assigning blame I am willing to offer $to resolve this claim
The owner's husband was with my service tech the whole time. My tech does not remember undoing any water lines and would not have any reason to. We replaced the pressure switch and the system was operating properly while we were there. We never got a follow up call stating that...
anything was out of the ordinary so we had not reason to believe anything was wrong. If my tech had left something undone I would certainly take responsibility, but I am not certain he did, especially since it was some time after he was there that they noticed the problem and now it is a month and a half after this took place that we are now hearing about it. I have been out of the country doing charity work and just discovered the email the complainant sent about a week ago. I checked with my service tech who claims he didn't undo anything and have no reason to believe he is not telling the truth I responded to the email sent by the owner and have offered to discuss the matter when I get back into the country.