CCA Cleaning Solutions

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ We are willing to return to the customers home to complete any unsatisfactory work Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) After the inferior job they did the first time - forgetting the most important piece of equipment, making me wait 1/for them to go get it - soaking of my carpets (the rush job) and then telling me someone was coming to see that they failed to complete the job (leaving stains that I was able to get out with a store bought rug scrubber) making me wait all day and then calling at 4pm after they were supposed to be her at 11:am to see if they could come and her saying that she was just told about itI prefer to have a refund and not do business with this company againI have not seen this type of customer service like this and do not want to deal with them in my home Final Business Response / [redacted] (4000, 12, 2015/06/22) */ We will be happy to provide the next service free of charge Final Consumer Response / [redacted] (4200, 14, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again they miss led me by putting the Revdex.com symbol on their paperworkThey did inferior work and soaked my carpets without removing stainsI want a refund of the monies paid

Initial Business Response / [redacted] (1000, 13, 2015/10/26) */ We will be happy to return to the customers residence to perform the entire service again at no charge Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They charged us another $and stains are still there Final Business Response / [redacted] (4000, 17, 2015/10/29) */ We will be happy to return to the customers home to perform a follow up service at no additional charge Final Consumer Response / [redacted] (4200, 19, 2015/10/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) They already did that and charged us an additional $for the deeper cleanAfter the carpet dried, the stains were thereNot happy at all

Initial Business Response / [redacted] (1000, 5, 2016/06/14) */ We are willing to return to the location for a free follow up cleaning Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from the company does not address my main complaintThey gave me a receipt for $and yet they charged $on my credit cardThe receipt they gave me indicates that the company is a Revdex.com Accredited business and according to your website, they are notI am attaching a copy of the receipt that I was given the day that they came to my house to clean my carpetsI can also provide a copy of my bank statement showing the unauthorized charges on itEven though I am not satisfied with the result of the first carpet cleaning, they have not given any response to my claim that they put fraudulent charges on my credit card and they have refused to refund those monies Final Business Response / [redacted] (4000, 10, 2016/06/21) */ The company is willing to provide a follow up service to the customer at no additional charge

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ We will be happy t schedule a follow up appointment Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/23) */ This complaint was not satisfiedThe owner indicated they would be happy to reschedule a return visit as a responseThe complaint was filed following their lack of showing on the scheduled return visit which was promisedAs a result, I continue to request a refund of the $I also hope that the Revdex.com is removed from their invoice as this company should not be in operationTheir equipment is not sufficient, their follow through did not happen Thanks J [redacted] D [redacted] Final Business Response / [redacted] (4000, 14, 2015/07/23) */ We will be happy to provide a follow up service to the customer at no additional service to the customer Final Consumer Response / [redacted] (4200, 16, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response is to provide follserviceIt was the follservice they were providing, called to confirm and then were a no-showWhy would I go to the trouble of scheduling again and a no-show resultingThe only resolution for me will be a refund and the removal of Revdex.com from their invoiceThis company should no be operation Thanks J [redacted] D***

Initial Business Response /* (1000, 5, 2015/07/16) */
We will be happy to send a different crew with another equipment set up to perform the entire service at no charge to the client
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
First, I would like to thank the company for their response and offerI do not want another crew from this company in my houseI do have a few more questions like would like answered
First, I assume by this response that they are acknowledging the employee in question worked for them, can they please verify this?
Second, I'm wondering why it took a complaint to the Revdex.com for the company to respond to me? I left numerous voice mails at the listed number with no responseYet, within a day of my complaint to the Revdex.com, they respond to the Revdex.comIf the company could please provide an explanation, I would appreciate it
Third, I assume from the response that the company will not charge me for the work completed on June I would like written verification that this is the case
Thank you for your attention to these questions
Final Business Response /* (4000, 13, 2015/07/24) */
We will e happy to return to the customers home to perform a follow up service at no additional charge
Final Consumer Response /* (4200, 15, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've already answered thisThey refuse to answer my questionsI guess this is the end of the line for what help the Revdex.com can give?

Initial Business Response /* (1000, 5, 2016/06/21) */
The company has provided the original, and follow up services to the customers satisfaction
Initial Consumer Rebuttal /* (3000, 7, 2016/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The customer
is not satisfied at allI have not received my money back and the owner is not taking any responsibility for what he told me regarding the upcharge in serviceThis is a scam this has been written down on my receipt! I want the $that is owed me
Final Business Response /* (4000, 9, 2016/07/01) */
The customer's concerns have been completed to her satisfactionThe next room cleaning was given as a courtesyThere is no monetary value for the free room carpet cleaning
Final Consumer Response /* (4200, 11, 2016/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not believe this business keeps up with the scams that it runs on consumersIf the manager, Eric, checks the receipt that was given to me, he will notice that it is for rooms of "free" cleaning and not as the manager statedThis is part of the scam this company perpetrates on unsuspecting individualsThey upcharge by getting you to purchase a second carpet cleaning at the reduced rate but they make it as "free" that way if any complaints come back the company can decree that they have been responsible to the consumer and do not have to refund anything since everything else is free! This is what gets them off the hook, the word "free." I am not satisfied and do not accept the business's resolutionI propose the business or Eric check their receipt which has the seal of the Revdex.com on it and aggressively satisfy the customer's demands in this instanceI have my receipt and am willing to post it for all to see so that other customers are not taken advantage of& free rooms, my entire house, is not what I want from this cleaning companyI want my $104.00!

Initial Business Response /* (1000, 5, 2015/07/01) */
We will be happy t schedule a follow up appointment.
Initial Consumer Rebuttal /* (3000, 12, 2015/07/23) */
This complaint was not satisfied. The owner indicated they would be happy to reschedule a return visit as a response. The...

complaint was filed following their lack of showing on the scheduled return visit which was promised. As a result, I continue to request a refund of the $250. I also hope that the Revdex.com is removed from their invoice as this company should not be in operation. Their equipment is not sufficient, their follow through did not happen.
Thanks
J[redacted]
Final Business Response /* (4000, 14, 2015/07/23) */
We will be happy to provide a follow up service to the customer at no additional service to the customer.
Final Consumer Response /* (4200, 16, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is to provide follow-up service. It was the follow-up service they were providing, called to confirm and then were a no-show. Why would I go to the trouble of scheduling again and a no-show resulting. The only resolution for me will be a refund and the removal of Revdex.com from their invoice. This company should no be operation.
Thanks
J[redacted]

Initial Business Response /* (1000, 5, 2015/07/13) */
We will be happy to return to the customers home to resolve the issue.

Initial Business Response /* (1000, 5, 2015/06/09) */
We are willing to return to the customers home to complete any unsatisfactory work.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After the inferior job...

they did the first time - forgetting the most important piece of equipment, making me wait 1 1/2 for them to go get it - soaking of my carpets (the rush job) and then telling me someone was coming to see that they failed to complete the job (leaving stains that I was able to get out with a store bought rug scrubber) making me wait all day and then calling at 4pm after they were supposed to be her at 11:30 am to see if they could come and her saying that she was just told about it. I prefer to have a refund and not do business with this company again. I have not seen this type of customer service like this and do not want to deal with them in my home.
Final Business Response /* (4000, 12, 2015/06/22) */
We will be happy to provide the next service free of charge.
Final Consumer Response /* (4200, 14, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again they miss led me by putting the Revdex.com symbol on their paperwork. They did inferior work and soaked my carpets without removing stains. I want a refund of the monies paid.

Initial Business Response /* (1000, 13, 2015/10/26) */
We will be happy to return to the customers residence to perform the entire service again at no charge.
Initial Consumer Rebuttal /* (3000, 15, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
They charged us another $59 and stains are still there
Final Business Response /* (4000, 17, 2015/10/29) */
We will be happy to return to the customers home to perform a follow up service at no additional charge.
Final Consumer Response /* (4200, 19, 2015/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They already did that and charged us an additional $59 for the deeper clean. After the carpet dried, the stains were there. Not happy at all.

Initial Business Response /* (1000, 5, 2016/06/14) */
We are willing to return to the location for a free follow up cleaning.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the company does...

not address my main complaint. They gave me a receipt for $89.95 and yet they charged $179.95 on my credit card. The receipt they gave me indicates that the company is a Revdex.com Accredited business and according to your website, they are not. I am attaching a copy of the receipt that I was given the day that they came to my house to clean my carpets. I can also provide a copy of my bank statement showing the unauthorized charges on it. Even though I am not satisfied with the result of the first carpet cleaning, they have not given any response to my claim that they put fraudulent charges on my credit card and they have refused to refund those monies.
Final Business Response /* (4000, 10, 2016/06/21) */
The company is willing to provide a follow up service to the customer at no additional charge.

Our technicians arrive to every job in uniform. We have recieved no phone calls from the cutomer since the date of service. We have reached out to the customer, and left a message. We will be happy to resolve the customers concern promptly.

Initial Business Response /* (1000, 5, 2015/06/19) */
We will be happy to provide the next service free of charge.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want a "Free Cleaning". That was the...

service I was suppose to receive this past time. They were "NO CALL/No SHOW" two times. If I did not call them, I would have not known that they were not coming.
I have attached a copy of the receipt where it reflects the "Free Cleaning", and the Revdex.com stamp. I want a Full Refund, along with the $50.00 I spent on other cleaning supplies.
Final Business Response /* (4000, 9, 2015/06/23) */
We are willing to provide the next service at no charge to the customer.
Final Consumer Response /* (4200, 11, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, I DO NOT want a "Free Cleaning", I already spent money cleaning myself. All I want is a refund, along with additional money I spent.n($158.00 total)
I DO NOT want a "Free Cleaning", this was what they had offered, TWICE, and did not show up, OR called....Please review my initial response if necessary...Thank you.